Maria C.

Had an issue with my new Beko refrigerator regarding the handles upon installation of fridge and paid for a 5 yr warranty
Had to call PC Richards several times since they never return your call and frustrated trying to get a service call scheduled by PC Richards. I called a made a complaint with customer service whom never followed up. I did speak with the store manager who scheduled an appt and they actually did come and fix the issue had to jump through hoops!
Great customer service at Beko, I called the refrigerator company directly and the regional manager called me back within 24 hrs and scheduled a service call at my convenience ( which I didn't wind up needing)
My purchase and delivery went smoothly but the follow up PC Richards regarding issues is horrendous!