I purchased a dryer from PC Richard about 1.5 yrs ago because they boost about their ability to repair any appliance they sell. The dryer book down I call the service dept 11/3/2020 and a week later they came to my apt to evaluate the dryer. They said it needed a new motoring ordered a part that did not come in for about a mo. Unfortunately they ordered the wrong part. I have been without a dryer from about 2.5 months and I have called and left messages for the manger of service to call me back but they refuse to call me. I have several messages of a one week period. If you purchase something from Richards just hope you dont have a problem with it because they are not very helpful and leave you stranded