Cdiscount

If you do you will will find you only have 1 chance to contact them about any problems. They refer you to the agent who replies giving closed down businesses. You are left helpless. I was silly enough to buy a ride-on mower.

I fell for this scam company. The product review system. The mentor on whatsapp contacted me, we started the tasks. Suddenly the "package" bonus pops up that brings the balance to negative and in order for you to continue, you need to transfer them money. The algorithm starts smoothly and slowly with the package bonus once with small amount so you transfer like $100USD. Then so-called randomly the system increases the package bonus. So the balance is high enough for you to be tempted to cover the negative balance and then when it comes to withdrawal, they come up with different policies and tricks to either make you transfer about $4,000 USD fine to release your money. My case was that I transferred over $12,000 and when the task was completed, they said that because it took a few days to complete the task, my funds are frozen until I pay the $4,000 fine.

The mentor on whatsapp never mentioned the deadline and every time after she pushed me to borrow money from friends and family, told me that take my time and there is not rush. Now she blocked me on whatsapp and I have no access to anyone except the chat that they keep saying to pay the fine to release my money.

If there's anyone who has experienced the same thing, please let me know as I'm trying to hire a team of lawyers to take legal actions

The warranty I bought against breakage (€17 for a €100 product) turns out to be worthless because the vendor gets to 'decide' if the conditions of the breakage (well within the warranty period) meet their criteria for repair. They 'decided' my new wireless headphones broke due to 'mususe' (apparently putting them on and taking them off constitutes misuse) and they therefore won't honor the warranty. 3 months after purchase I have a useless pair of wireless headphones. Total scam. I will never buy from Cdiscount again.

The seller canceled my purchase without informing me! And he was marked as a great seller and he did not deliver the product within 25 hours, as it was written on the website, but after more than 24 hours he decided to cancel my purchase, this website is a scam! There is no way to contact support because the buttons don't work, only through social media you can contact them and I don't have them!

Very very bad customer service, no professionalism what so ever! The payment method at their site is a bit of a scam since you are obliged to create an account at a certain bank in order to pay a couple of times. And the worst thing ever, is that they treated me as a liar/ scammer when I tried to recover my money that I had to pay after canceling my order. Worst experience at retail site ever, never again, and will absolutely not recommend it to anyone.

Dated back to 14 February 2024

Do not ever do any business with this company. They are incompetent and above all they do not honor any refund policy. I tried to order a mini frig through speaking directly to one of their advisers. She supposedly took my order for which I paid, however, I never received confirmation of the order, which is always the norm. There is no order for this frig in their system. However, the money was in fact deducted from my account -basically I paid nearly 100 for nothing and they will not return it to me. True pirates!

1. If you are trying to help a client and be faster in exchanging a product or sending another one, before solving the initial issue - DON'T! They will not help you and the clients will steal from you!
2. they have multiple cases of people trying to cheat like showing fake pictures and telling the product was damaged... some even tried to fake some serial numbers!
3. if you cancel by any reasons some order, your indicators go low and then they will still charge you while you are susspended!
4. some of their support is very agressive and with high ego -- while you are paying them with the comissions, there is 0 respect to sellers
5. A lot of pressure on messages, no matter what good support you offer!
4. account manager will not help you and will leave you to rot...

Hotline available without solution
I bought a TV which was delivered rapidly and correct on a sunday at my request. The tv had a red line on the screen so I asked the seller to change it. A view days later I still had no news from the seller so I contacted the service line. They agreed with me that the seller Auditel did not respect his obligation and told me that I would be contacted within 24 hours for a refund. One and a half day later I call again, they tell me everything is all right and the refund is on its way. So one and a half day later no news, so I call again today the 20/12/19. After having to explain everything from the start they tell me that they still don't know what to do and they will contact me monday. I tell them I just want to return the product and get my money back, how hard can it be? I have already lost 3 hours writing messages and talking to the service on the phone and I still have a tv with a defect in my house and no solution in sight.

I purchased on Cdiscount what I thought were white bedsheets. I received two black bedsheets. I contacted the site, and they responded that they could change the sheets, but all return costs would be on my account. I checked again on the site, and realised that there is no description of the color you order, except for the pictures which show different color. As I am positive I clicked the right color, it seems there is either a problem with the Cdiscount site, or the seller chooses which color they want to get rid of (black being an obvious choice, as they really look horrible).
The main issue is the poor service from Cdiscount - easy to blame the customer - other companies, in the same situation, do not bother arguing, and swap the products.
This also showed me that once you opened an account with Cdiscount, you cannot close it on line.

Ordered some items, received only a part of them. Didnt get the customer service to send missing items. Used paypal to get money back on missing items. Dont buy here.

Ordered a printer from Cdiscount. After a month and several mails to their support I finally got the reply that the printer was out of stock. My god!

Worst experience I ever had with a marketplace, I sold 5 guess watches (total sales 336 euro) and at the end of the month they took commission 62 euro and 200 euro for GUARANTEE

So basically I paid more than 200 euro for watches + taxes + transport and after selling the watches on cdiscount they give me back 74 euro.

I asked them for how long are they going to keep this guarantee until I can withdraw it, and they sent me a cold answer that until the end of our contract, and this answer comes after explaining to them that the 74 euro earnings I received after commissions and guarantee is less than I spent on transport alone.

They explained to me that this GUARANTEE is something they'll take monthly, they took 60% from the sales only the guarantee + 16% commission so in total they took 76% from sales without the possibility of getting back the guarantee until the end of the contract.

I can understand if they keep this guarantee for a month or two but until the end of the contract is simply unacceptable, I'm not sure if this is even legal, sellers try to make a profit on a marketplace, how can someone make a profit when they charge a guarantee of 60%+16% commission?

I removed all products from cdiscount and I asked them to return the guarantee, I'll wait to see what's happening next.

You came here on cdiscount to make a profit and you go with a huge loss, these guys have zero respect for a seller, after all the time and work you put in, and money you spent they give you back from sales 24% which doesn't even cover what you paid for products, transport and taxes, forget about making a profit.

What a nightmare! Simply disgusting, I never expected to anything like this.

Please check the proofs attached.