• Alpine Home Air

Alpine Home Air

Overview

Alpine Home Air has a rating of 4.84 stars from 25,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alpine Home Air most frequently mention customer service, shopping experience, and free shipping. Alpine Home Air ranks 1st among HVAC sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.1%
Positive
48
Neutral
0
Negative
3
12
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What reviewers want you to know

Positive highlights

  • The level of customer service and technical support is beyond what you find anywhere else these days

Critical highlights

No critical highlights yet

How would you rate Alpine Home Air?
Top Positive Review

“Great advice and nice equiptment.”

Derek P.
3/27/24

They were very helpful on the phone with picking the right unit. They guided me to their brand to save a few dollars and it seems very good quality. I ordered the package unit and it showed up in 2 days! I hope I don't need parts for a long time but I'm confident if there is a problem that I wont wait long at all for any parts I need.

Top Critical Review

“Stay away”

Brian G.
11/21/23

Stay away from this *******@do not expect an informative representative to answer any questions because they do not offer any

Reviews (25,734)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (70)
Thumbnail of user derekp352
1 review
0 helpful votes
March 27th, 2024
Verified purchase

They were very helpful on the phone with picking the right unit. They guided me to their brand to save a few dollars and it seems very good quality. I ordered the package unit and it showed up in 2 days! I hope I don't need parts for a long time but I'm confident if there is a problem that I wont wait long at all for any parts I need.

Thumbnail of user daixym
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Easy to order online. Order confirmation was fast. Sent additional product documents and instructions. Unit arrived well packaged and protected. The furnace works great. I will order from them again if the need arises. Thanks!

Thumbnail of user jonathans2099
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

My experience with dealing with Alpine air was great. There were shipping issues involved that were out of the control of Alpine Air. The representative that called me did all she could to assist me in finding out why the heater had not been delivered. She also helped me to attempt to find out why the shipper did not follow directions regarding delivery. I will not leave a review in regard to the delivery as the issue there was not Alpines fault.

Thumbnail of user johnp7395
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

Alpine is great at helping answer questions about the process, the size of system, what is needed for installation and how to get everything set up. From diy or hiring someone.

Thumbnail of user everettl54
1 review
0 helpful votes
February 1st, 2024
Verified purchase

My systems have been working for years, (2015 & 2019) with no problems. I had to replace a part on the first one fairly soon, they diagnosed and sent it right out, it's been fine since. I needed to replace a front on another from a careless ternate, they were excellent there too.

Thumbnail of user bethh196
Beth H.
1 review
0 helpful votes
October 23rd, 2019
Verified purchase

I gave 4 start instead of 5 because it wont let me change my billing address where i want the bill sent to which is different than where the item purchased is going to

Thumbnail of user dennisb1736
1 review
0 helpful votes
February 24th, 2024
Verified purchase

Great furnace easy to install. Nice heavily built.

Thumbnail of user bennyo11
Benny O.
1 review
0 helpful votes
May 21st, 2020
Verified purchase

I talked to a person after deciding what I needed. He was helpful. This is where I found the best prices.

Thumbnail of user deanr67
dean r.
1 review
0 helpful votes
May 22nd, 2019
Verified purchase

great service helpful dispatch service and occasional call from the service department as a follow up on the installation

Thumbnail of user annes298
Anne S.
1 review
0 helpful votes
February 7th, 2019
Verified purchase

I found Alpine to be very knowledgeable and helpful with the ordering process. I am very pleased thus far.

Thumbnail of user briang1590
2 reviews
0 helpful votes
November 21st, 2023

Stay away from this *******@do not expect an informative representative to answer any questions because they do not offer any

Tip for consumers:
Stay away from these people

Thumbnail of user muhammadr212
1 review
0 helpful votes
April 5th, 2024
Verified purchase

My interaction with Alpine was smooth, convenient and fast. From the start the agent asked for the requirement, requested a picture and gave his suggestion for the most suitable product.

After that the payment and shipment were also easy and on time.

Thumbnail of user jacobc119
Jacob C.
1 review
0 helpful votes
July 15th, 2019
Verified purchase

Easy to compare and select products! Made my shopping experience effortless compared to other retailers!

Thumbnail of user patricks1921
1 review
0 helpful votes
March 14th, 2024
Verified purchase

Spoke with a salesman to put together a package for me. He asked for my zip code to check average temps and humidity. Also wanted to know the application and sq ft of area. He put together a package specifically for my application.

Thumbnail of user richardi682
1 review
0 helpful votes
April 4th, 2024
Verified purchase

This is my second Union from Alpine I purchased a mini split last year and a furnace this year mini split works great only had the furnace for 2 weeks so so far so good

Thumbnail of user chadh99
Chad H.
1 review
0 helpful votes
December 26th, 2017
Verified purchase

Site had right amount of information to help cross reference the product to the new . I hope and believe this piece is what I need to fix the issue I am having. Thanks

Thumbnail of user kaseyw61
1 review
0 helpful votes
December 19th, 2023
Verified purchase

We purchased this, it was delivered quickly and in perfect condition. It was easy to install ourselves and when I did have a question that I would have known if I would have read a little closer. Customer got back to me very promptly, knowledgeable, and more than happy to help me.

Thumbnail of user carlosc176
Carlos c.
1 review
0 helpful votes
November 8th, 2017
Verified purchase

Great buying experience. Very helpful staff. Affirm option is great to have. Can't wait to get my new furnace installed.

Thumbnail of user dustinh71
Dustin H.
1 review
0 helpful votes
August 17th, 2019
Verified purchase

website had accurate information and suggested additional items that might be needed. Made the purchase very easy.

Thumbnail of user melissab3277
0 reviews
0 helpful votes
November 27th, 2023
Verified purchase

I purchased 4 units for my double wide 5 years ago best purchase ever.electric bill makes it even better!

Thumbnail of user davidb938
David B.
22 reviews
10 helpful votes
February 8th, 2019
Verified purchase

somewhat difficult to find out if a drip pan is needed for the furnance...since I already have a drip pan for the existing ac condenser coil in place. No clear answer..

Thumbnail of user mattj80
Matt J.
4 reviews
0 helpful votes
August 17th, 2019
Verified purchase

Everything with order process went smooth. Was given alternative to save $50 purchasing a different brand. So I did.

Thumbnail of user sethr178
1 review
0 helpful votes
February 25th, 2024
Verified purchase

The delivery and prices of these furnaces have been great and reliable for me. Delivery is almost always earlier than expected. I've purchased about 6 of the blueridge furnaces since 2020 and I haven't had issue with any of them since the install.

Thumbnail of user randyl100
Randy L.
1 review
0 helpful votes
August 29th, 2018
Verified purchase

I would like to find the complete units easier also like the way I ended up buying mine that the units would say what would go with what.

Thumbnail of user calebs35
Caleb S.
2 reviews
0 helpful votes
November 9th, 2018
Verified purchase

Very nice informative and helpful website. I would recommend this website To a friend in need of a new furnace.

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Thumbnail of user chrisj1103
Chris J.
Typically does not respond to reviews

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