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HVACDirect.com has a rating of 4.56 stars from 7,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, shopping experience, and lift gate. HVACDirect.com ranks 2nd among HVAC sites.
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I ordered a scratch and dent outdoor a/c unit. It looks brand new with just a little scuff. It came precharged with 6 lbs. of freon. Pretty good deal.
Ordered a new 95% revolv furnace for my manufactured home, it arrived on time and it seems to be a decent unit. The problem with it is that the inducer is noisy as hell, I tried to contact them on their website and also by phone with no results. I left a message but never heard a word from them, guess their warranty is a bunch of crap so Iwouldn't buy from them again due to the fact that I will have to buy a new one out of my own pocket. Buyer beware!
I had a positive experience. But when delivering, they just left the Condenser by my garage on the back of my house, there was not a call or they did not ring the bell or anything, so they just dropped it there. Someone could have stolen it. Would be great to receive a text or email before delivering because I am a small company operating from my house.
Thank you.
I ordered a scratch and dent outdoor a/c unit. It looks brand new with just a little scuff. It came precharged with 6 lbs. of freon. Pretty good deal.
Ordered a new 95% revolv furnace for my manufactured home, it arrived on time and it seems to be a decent unit. The problem with it is that the inducer is noisy as hell, I tried to contact them on their website and also by phone with no results. I left a message but never heard a word from them, guess their warranty is a bunch of crap so Iwouldn't buy from them again due to the fact that I will have to buy a new one out of my own pocket. Buyer beware!
Everything has gone well. Shipping was fast. Unloading took 5 minutes. Packaging was great. Install went well. Everything is working great.
Great so far!
Saved lots of money over having to hire HVAC contractor.
It took 2 business days from the time I placed my order till it hot my door. I haven't installed the unit yet, but the quality looks amazing. It's the ACiQ 4 ton ducted split, going in my 40x50 hobby shop. Should make working on the projects much more enjoyable!
wow, amazed at the quoted price from a family member who sells similar product, like 2000 less then his
First time buying an HVAC package unit and the experience was easy and great. Fast shipping and affordable price.
The company offers 110% price matching then I kept getting the run around on getting the purchase price correct. Once we settled that we moved to the mounting brackets that were supposed to fit the 2 units I ordered. The cheaply made boxes were destroyed during shipping and the hardware was missing. They promptly sent another set inside a second stronger box which made a huge difference! The mounting holes in these brackets don't line up with either of the units so I had to drill new ones for the rear bolts. I am still working on the extended warranty Bailey and Denise are doing their best to help me with that issue and hopefully it will be resolved soon.
I had to order the AE14-1625-51 (120 V version) from another website, because it could not be found on your site.
When your AC is out during the summer the last thing you need is a HVAC supplier who either lies or misleads you on when your AC equipment will ship or arrive. HVAC AC direct told 3 things that were misleading or downright lies.
1 - Your equipment will ship tomorrow - shipped 4 days later
2 - Your equipment will arrive in 5-6 days order placed on Wednesday shipped following Tuesday
3 - I could cancel my order if it wouldn't make it on time.
All three were not true
Buyer beware!
Products used:
Price $2,735.00
Product
66,000 BTU 80% AFUE Single Stage Multi-Positional AirQuest Gas Furnace
QTY x 1
Price $945.00
Product
2.5 Ton 14 SEER AirQuest Air Conditioner Condenser
QTY x 1
Price $1,343.00
Product
AirQuest 2.5 Ton 14" Width Vertical Evaporator Cased Coil
QTY x 1
Price $447.00
Smooth order and smooth shipping, I won't be buying hvac from anyone but hvac direct
Called to ask about availability, answered right away. Pretty good for the times we are living in now.
Heater did not start to work waiting hrs for tech respond I gave up And today I got a massage
That it stopped again I have to go to the property yes rental I hope the tech will get back to me less than 6 hr of wait and I will buy 4 space heaters before I get there
The part worked perfectly and I now have heat in my garage.
So far so good... don't understand lift gate fee.
Driver has to roll pallet to rear any way. Either it's free shipping. Or a fee for shipping
Excellent service and the product was shipped and received well.
The Good. Friendly staff, Helpful, answered all my questions...
No so good... Never heard from anyone on the status of the order and I had to call twice. On my second call i found out the parts were one day out from arriving at my office.
Bad... On the order I had a two head unit with the long run line to be 35' (according to the order). After installing the lines for the long run they were both short, I checked the shipping tag (see photo) and it showed the lines were only 30", so I had to splice the line to make the run fit.
With that great pricing came the free shipping witch helped a great deal. I love it! Oh and you guys too!
Tip for consumers:
It was real easy.
Products used:
I used A coil and a condenser.
Very helpful site and good prices. Only complaint is I could not figure out how to get rid of customer service window that kept popping up.
Everything came in good condition due to the packaging being done so well. The delivery driver was surprisingly very nice and even helped me load the new system into my work truck without me having to ask. The only problem I had is that the website said 2 to 3 days for delivery but it ended up taking about a week and a half to show up. Overall everything was good because of the service I received through the company was awsome.
I was a first time customer and couldn't be more impressed. I ordered my Goodman 2 stage furnace online. It got delivered when it was expected to and after the install we have heat for the winter. I couldn't think of a single negative about the entire process. Thank you HVAC Direct
Good quality products. To save money, I installed the whole system by myself. Even though it is my first time to install a central gas furnace and electric cooling system, the installation is smooth and uncomplicated. The small size and light weight of Goodman makes the project easier.
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