Overview
Alpine Home Air has a rating of 4.5 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alpine Home Air most frequently mention and customer service. Alpine Home Air ranks 296th among HVAC sites.
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Satisfied with the system, had to replace my good old faithful
I appreciate the service I received in placing my order. They made sure everything was exactly what I needed and that it would get to me correctly.
It was a very good experience everyone was very help full and nice thank you.
The 80% Blue Ridge furnace has a really nice fit and finish and I'm really happy with it. Shipping and communications from Alpine Air exceeded my expectations. Three day shipping across the US to Seattle was great! Thank you for a really nice experience.
Spoke with a salesman to put together a package for me. He asked for my zip code to check average temps and humidity. Also wanted to know the application and sq ft of area. He put together a package specifically for my application.
The whole ordering experience was great from time to proper delivery care of units. The quality of the units are made excellent I would strongly recommend this brand to anyone I have delt with many different brands throughout my professional career and they are on top.
The web site allowed easy selection and purchase. Purchased furnace and install kit from one place. Expedited delivery received as promised. Furnace packaging for shipping is excellent. They supplied exactly as promised allowing for easy installation. Furnace operating, Happy customer.
Glad to be able to install furnace myself. It would have been more helpful if
Installation manual came with it. Called customer service and they answered
My questions.
We purchased this, it was delivered quickly and in perfect condition. It was easy to install ourselves and when I did have a question that I would have known if I would have read a little closer. Customer got back to me very promptly, knowledgeable, and more than happy to help me.
I installed the 12,000BTU Mini Split system in my granddaughter's new 526 square foot dog salon. The components arrived within a few days of ordering, and everything was included. I installed the unit completely myself, and everything went smoothly. I hired an HVAC professional to come out and check for leaks, vacuum, and charge the unit today. Everything went perfectly, and the unit is up and running. Thank you for a inexpensive solution to heat and cool this space.
Excellent customer service. I ordered a unit but didn't get the correct thermostat to go along with it. Within a couple of hours I received a call from Alpine saying the unit needed a 2 stage thermostat and the one I got had only one stage.
Very pleased with Alpine
My experience with dealing with Alpine air was great. There were shipping issues involved that were out of the control of Alpine Air. The representative that called me did all she could to assist me in finding out why the heater had not been delivered. She also helped me to attempt to find out why the shipper did not follow directions regarding delivery. I will not leave a review in regard to the delivery as the issue there was not Alpines fault.
The website was able to guide me to the product that I wanted. The delivery was made quickly into my doorstep and worked as promised. I called tech-support to ask one question which they immediately answered and I was up and running.
The sales and delivery process was flawless. I am happy with the price of the two unit I purchased. The shipping company was easy to work with and helpful,
Installation will begin in the next couple weeks.
The delivery and prices of these furnaces have been great and reliable for me. Delivery is almost always earlier than expected. I've purchased about 6 of the blueridge furnaces since 2020 and I haven't had issue with any of them since the install.
The representatives were very helpful, knowledgeable and always followed up in a timely manner with our inquires and questions. They helped with providing a smooth and timely delivery with the delivery service.
I have installed many Blueridge units. I have had great support anytime I have called. One time it was deterred that I had a faulty unit and they sent out a replacement and I received it in 3 days. Will continue to work with Alpine and Eric as my salesperson.
I purchased a mini split from Alpine in January. It was installed in March and worked great for a few months. Unfortunately, the mini split stopped working in June just as the summer heat started up. I had a an HVAC technician come out who diagnosed the problem as a broken evaporator coil in the system which caused a refrigerant leak and the unit to stop cooling. Alpine agreed to send me a new part, but replacing the evaporator coil will cost me over $800 for labor.
Alpine told me to eat the cost and they could do nothing about it because of their policy for parts only. I would encourage anyone considering anything from Alpine to consider other options. The evaporator coil on a system should never break within 3 months and Alpine simply won't help with any repairs. I was clear that labor was not covered when I purchased, but it is an awful feeling to pay more than the cost of the system to replace a part that was essentially brand new.
I rarely write reviews, but I can't believe how little Alpine cares about their consumer. Policy should not get in the way of making a wrong situation right. I will NEVER buy anything from Alpine again.
Had mini split 10 months got around $6,000 dollars in total in it been waiting over 3 months for a part I'm not sure they can even get. Had to do most of winter freezing because of it now summer about here.
Alpine is great at helping answer questions about the process, the size of system, what is needed for installation and how to get everything set up. From diy or hiring someone.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members