Carlene K.

So I ordered the COBBLE HILL TARYN bag on sale for $87. I put in my shipping information and by accident entered in the wrong zip code, but kate spade still read the address correctly (even though the location does not exist on a map) and processed my order. I was waiting over 2 weeks for my order when I decided to call Kate Spade customer service. A rep named Lisa picked up the phone and started telling me how my order was RETURNED TO SENDER and I'm going to get a refund. I told her, I don't want the refund, I want the bag! She said "sorry maam, you have to repurchase the item because of the wrong information you entered." I FLIPPED OUT... If I entered wrong information, Kate Spade system should of never processed my order, they would not process it if I entered the wrong credit card information. They should of contacted me for the right address or never processed my order in the first place. I'M SOOO MAD BECAUSE I WAS WAITING FOR THIS BAG TO GO ON SALE. But THEIR POLICY dictates that they have to refund me the money and then I'd have to purchase it at full price. NEVER EVER SHOPPING WITH KATE SPADE AGAIN. Don't get me wrong, I like their bags, BUT THEIR CUSTOMER SERVICE POLICY IS RIDICULOUS!
I'D GIVE THEM NO STARS IF I COULD.