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Justfly.comReviews 6,163

2.2

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Happy with my purchase
May 25, 2017

Happy with my purchase. Purchase was straightforward and easy. I'm looking forward to my trip!

Date of experience: May 25, 2017
Illinois
2 reviews
2 helpful votes
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Price is right but
May 24, 2017

Luggsge charge is unfair a person should be able to have at least one free baggage Rhys is only negative I can find even though I haven't traveled yet

Date of experience: May 24, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Amelia,

Thank you for taking the time to review our services. Unfortunately, each airline has its own rules, restrictions, and fees, which are out of our control. When you are booking, we provide you with links to the airlines baggage page where you can review their policy prior to making your reservation.

We apologize for any inconvenience this may have caused you.

Kind wishes,
JustFly Team

Mexico
1 review
2 helpful votes
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Just Perfect
May 24, 2017

It was very easy and straightforward with what I was looking for. Lots of variety on flights from San Diego to Seattle and back, I had multiple options on the time which was great because I had to arrive before a specific time.

Date of experience: May 24, 2017
Missouri
1 review
0 helpful votes
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An awesome experiencce
May 24, 2017

Agent very helpful with problem I had booking online. Very friendly and gave us free seat numbers to sit with other two members of my family. When asked about a wheelchair, one is to be provided at each port of exit!

Date of experience: May 24, 2017
Virginia
1 review
2 helpful votes
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Very dissatisfied with customer service. I was force to select a flight that I did not want giving me the allusion that it was not available. I was also charged $75.00 when I cancelled only part of the flight well within 24 hours. Passenger should be able to select return flight especially when the return flight would put some one in danger. Which your team was trying to do to me.

Date of experience: May 24, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Cassandra,

Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team

California
1 review
0 helpful votes
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Simple & Quick
May 24, 2017

It was very easy to navigate the site, and it had lots of options for carriers. I got a fantastic set of flights for the best price in 20 years, but absolutely no clue on where my seats are. That's a problem since my husband and I are very tall and need legroom. I would give JustFly 5 stars were it not for this huge omission. I hope that seat assignments will be added as an option.

Date of experience: May 24, 2017
Pennsylvania
2 reviews
2 helpful votes
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Nothing we could do. They lied and told me that they emailed me about the flight change two weeks ago. A clear lie! It was a nightmare. They need to be sued and put out of business

Date of experience: May 24, 2017
District of Columbia
1 review
1 helpful vote
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Great!
May 24, 2017

My overall experience was that the it was quick and efficient, I would use JustFly again! We look forward to our trip.

Date of experience: May 24, 2017
Georgia
1 review
0 helpful votes
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Just fly always has the cheapest flights. The website is also easy to navigate and search. I always use just fly to purchase my international flights.

Date of experience: May 24, 2017
Georgia
1 review
0 helpful votes
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Too early to say.
May 24, 2017

The purchase went well. But I have not taken the trip yet so I don't know how
Complex things will be at the airport.

Date of experience: May 24, 2017
New York
1 review
0 helpful votes
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It's so easy to navigate.
June 25, 2017

Though the time is not always favorable, somehow the price is reasonable enough. The only downfall is when alerting customers when there is a change in flight schedules like I had booked before. Hopefully. It won't happen anymore.

Date of experience: May 24, 2017
Canada
1 review
0 helpful votes
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I would like to winnnn.
May 24, 2017

Always the good prices, very profecional staff, and the best that they are always very friendly.
They can help you with any situation that may arrived -and I'm telling this cause I always ask question and they are there always to answer.

Date of experience: May 24, 2017
Arizona
1 review
0 helpful votes
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I love justfly.
May 24, 2017

I had no problems with justfly, everything went smoothly and I absolutely love the prices. I couldn't be happier, I make sure I always use justfly when ever I need to buy airline tickets.

Date of experience: May 24, 2017
Washington
1 review
0 helpful votes
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It was cool and helpful
June 25, 2017

It's ok they helped me I didn't like how when I was online the price was one thing and when I called it was something different

Date of experience: May 24, 2017
New York
1 review
1 helpful vote
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Easy to use
May 24, 2017

Site was easy to use and provided updates when flight prices dropped. Prices seemed to be lower than any of the other sites.

Date of experience: May 24, 2017
Minnesota
1 review
0 helpful votes
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Easy to use
May 24, 2017

It was great that I could pick my seats and they have competitive prices! The website is easy to use all the way through to making the payment.

Date of experience: May 24, 2017
California
1 review
0 helpful votes
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Pleased
May 24, 2017

I was coloring three sites looking for ticket and was pleased that justflyhad and option to see what it would cost you to fly on alternative dates. And you can see a while click of dates at a time for quick reference! Also I didnt run into the frustrating problem of trying to buy tickets that are still up but no longer available!

Date of experience: May 24, 2017
New Jersey
1 review
0 helpful votes
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Excellent Site
May 24, 2017

Very quick way to find and book the lowest fare. Only thing I would like to not receive so many emails after my transaction.

Date of experience: May 24, 2017
Connecticut
1 review
0 helpful votes
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The process was quick and easy!
May 24, 2017

I had no complications at all purchasing my ticket. Took under 5 minutes to have everything completed & all of my flight/ booking information was emailed to me in a matter of minutes after completing the transaction.

Date of experience: May 24, 2017
Michigan
1 review
1 helpful vote
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https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/
They are pros at writing fake positive reviews. They are a scam out of the UK, from what I can tell they hire Nigerians on the front line and they lie lie lie. Sell you seats they are not allowed to sell because the fares they sell there is not pre booking of seats allowed. They take your money to upgrade the seats they can never actually book. These are basically standby first bumped fares and they don't disclose it. No one would buy them. The bottom of the barrel seats that the airlines allow to be sold by these cheaters. American Airlines, Delta, Air Canada are all criminal for allowing these booking agencies to sell, knowing they are not fully disclosing what they are selling. Guarantees airlines they will have the fullest flight possible. Being undisclosed to the consumer, stress for the entire trip you will get bumped, not have a choice on seating when you are led to believe you paid extra for the best seating you want. The US Attorney General's office needs to step in and mandate that the Airlines no longer over book flights and do not allow corrupt 3rd party booking agencies like Justfly.com to operate if they are going to outright lie to the consumer. Both the airline and JUSTFLY.com put it back on me. Then they scratch their heads why consumers are getting so frustrated by the time they get up in the air. Shame on Delta airlines for allowing JUSTFLY.com to book. BBB warns consumers not to use them. Maybe the airlines need a wake up call by boycotting all air travel until they shape up. Maybe that is what we need to do. Seems to be working in the fight against Trump. Why not use it to make the airlines shape up and stop creating situations to where the "friendly skies" are now nothing but a mosh pit! This cannot be solved. I am now stuck traveling not knowing if I will have a seat or a place for my luggage. When I was sold reserved seats and even got to pick every seat out, only to find out it was lie by Delta airlines today. Lovely!

Date of experience: May 24, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Cindy,

Thank you for taking the time to review our services. JustFly is a legitimate American travel agency, with several North American locations, as well as offices internationally. We partner with hundreds of airlines to offer our travelers the best fares for flights. Often, the cheapest fares are more restrictive, which is the case regardless of whether you purchase flights with a travel agency or with an airline. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.

Kind wishes,
JustFly Team