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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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Great service! I enjoyed my flight, the flight attendants were very nice and welcoming! That was my first time flying and I enjoyed every minute of it! Definitely will refer you guys if needed!
Everything is fine but you are not fair to make people pay more for selecting seats and it was not obvious. I think it is a low trick because your price is better but if you are not careful with the pre reserved seats it adds up. With the many flights I have booked I have spent quite a bit more until I realized this.
5 stars fat and easy to use and good prices was looking for a few weeks before finding this site glad I did
The experience was wonderful and the prices were cheaper than other online companies. I've used other companies who I've liked but now they are not competitive. Great job JUSTFLY!
I booked a flight for two to the Philippines with JustFly. I paid by credit card almost $1000. My wife got sick and her doctor advised her not to go. A week before our scheduled flight last March 14 to the Philippines my wife cancelled our flight and asked for a refund. Guess how much?. $180. China Airlines deducted $400 ($200 for each us) plus other charges. The insurance co. Refused to refund the premuim. Justfly Agency sent us the refund bill of $400. Guess how much did they actually refunded (which to date has not been refunded yet, $180. Without telling us before we booked our flight, and at the time we cancelled our flight and that they would charged as they di, each of us $150 or a total amount of $300. They debited this amount in the credit card long time ago and at this time we have not received the refund of $180 yet. Lesson don't book your flight with China Airlines and JustFly. They are suckers.
Got the flight for less than I had plan to spend by $22.00 I would received e-mails informing of the various deals available. They also had a varitiy of flights and times of departures. This give me a lot of choices. Frist time I used this site and it wont be the last.
Great prices even at last minute but times were difficult to work with. I needed to leave later in the day because of work but latest flight available was 3:47 and I won't get in until 11:00 pm due to layover in LA.
Justfly is very easy to use and very convienent. The prices are great. I do wish that there could be more variation in the times offered.
Happy I found this flight when I did! Better pricing than comparable sites! Thanks JustFly this last minute flight to Cabo.
My first experience here. The sire was very easy to navigate thru and make the purchase. The time was probably less than 5 minutes. I will definately use again!
Will definitely use this site again. My wife are doing more traveling outside the United States since I have recently retired.
Good price but too many emails. I had to subscribe from a lot of emails but the price of the flight cannot be beat
Finding flights was easy and they even had an option for only night time flights so that made it pretty easy too.
That is a second time I am buying it. So far so good, hopefully will be good experience on the second time
The ticket purchase process flow as simple and efficient. I was hoping to find a service that could give me flexibility to change my travel dates (extend) just in case there is a need for some fee but I was not given the opportunity - cancellation policy is not what I was looking for. If I had the change policy I would have definitely signed up while purchasing the ticket.
Just fly was a great find for me when I needed to book a very last-minute flight to surprise my mother for her Birthday! Thank you for a user-friendly way to find and choose the flight for my needs!
Received updates often about new low prices. Very convenient to keep a eye on price drops. Will use again for future trips.
I have purchased almost every flight exclusively from this site because of their ability to find flights cheap and hassle free.
I used this site earlier this year and found it to be one of the most competitively priced site. Not only that, it is easy to navigate and customer service people actually exist. I called to make changes to my flight and it was done in reasonable time. My only issue was that they didn't confirm my seating and charged me a fee to do so online but after contacting customer service, they quickly removed the charge.
Bookng on the mobile website is easy and straight forward. E-mailed confirmation is well formatted and easy to read.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members