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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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True, accurate and very fast. My first choice is justfly.com. I like you. It is honestly and truly company.
Very convenient. But cannot change reservation when lower rates discovered later. I will try to screen and do further survey before committing to a reservation. Thank you very much.
Thank you for easy and quick service as well as the lowest rates! I think I would refer you to others and use you again in the future.
I had accidentally booked a flight to Greenville, SC instead of Greenville, NC and they were very helpful, professional, and worked through the issue with me. The guy was very pleasant on the phone as well!
Couldn't do this with out you. Thanks for all your help. It saved me a lot of time not having to get on the computer all the time.
After having given up on flights, I received a flight offer in my emails from justfly.com that I could not refuse.
Very easy process to buy a ticket and searching for flights. I don't fly a lot, but your site makes it easy to locate flights. I will definitely use your site again on my next travels.
It was good but the rate at which info downloaded was not apt so as I was examining the details the delay factor caused a bit of confusion
The website was user friendly. It allowed me to select flexible dates. The only downfall is that is doesn't allow you to search multiple airports.
I got much cheaper in high season I think it's a great opportunity for me to get this site and I also recommend to all my friends and as well as colleges
I have to say this site has kept me well updated with deals on flights and prices i will definitely use this site again in the future and i will also refer family and friends to this site too thank you again!
Really easy to use. Fare was in my price range and there were no hidden fees. I would recommend this site to my friends and family.
Very happy with on line experience. Site is user friendly.
I ha ve completed my purchase over the mobile phone in no time
This site lets you "Just Fly " and they do all the work. Trips are easy to search and are just as easy to book.
Easy to use-- great bargains! I will be back again and again when I travel by air to any location. Much better than equivalent sites.
Nice site, easy to navigate and compare rates. Made choosing a flight easy. Simple and straight-forward layout.
I went to several sites for weeks and this site had the best prices by far. I also love the flight alerts that inform you if the rates rises or drops so you know when to buy.
I enjoyed the flight price alerts notifying me when a fare decreased. This made my decision easy as to when to complete my flight purchases. Thank u very much!
First time using JustFly. They offered the cheapest price when searched on Kayak, and booking was a breeze. I received my e-tickets within minutes! I will definitely be using JustFly again.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.