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Justfly.comReviews 6,163

2.2

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610

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Texas
1 review
0 helpful votes
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Accurate and fast
June 27, 2017

True, accurate and very fast. My first choice is justfly.com. I like you. It is honestly and truly company.

Date of experience: May 26, 2017
Texas
1 review
0 helpful votes
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Glad
May 26, 2017

Very convenient. But cannot change reservation when lower rates discovered later. I will try to screen and do further survey before committing to a reservation. Thank you very much.

Date of experience: May 26, 2017
Michigan
1 review
0 helpful votes
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Easy and quick
May 26, 2017

Thank you for easy and quick service as well as the lowest rates! I think I would refer you to others and use you again in the future.

Date of experience: May 26, 2017
California
1 review
0 helpful votes
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Good Experience
May 26, 2017

I had accidentally booked a flight to Greenville, SC instead of Greenville, NC and they were very helpful, professional, and worked through the issue with me. The guy was very pleasant on the phone as well!

Date of experience: May 26, 2017
California
1 review
0 helpful votes
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Couldn't do this with out you. Thanks for all your help. It saved me a lot of time not having to get on the computer all the time.

Date of experience: May 26, 2017
South Carolina
1 review
0 helpful votes
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GREAT OFFERS
May 26, 2017

After having given up on flights, I received a flight offer in my emails from justfly.com that I could not refuse.

Date of experience: May 26, 2017
Colorado
1 review
0 helpful votes
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Flights
May 26, 2017

Very easy process to buy a ticket and searching for flights. I don't fly a lot, but your site makes it easy to locate flights. I will definitely use your site again on my next travels.

Date of experience: May 26, 2017
Pennsylvania
1 review
0 helpful votes
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Rate of delivering info
May 26, 2017

It was good but the rate at which info downloaded was not apt so as I was examining the details the delay factor caused a bit of confusion

Date of experience: May 26, 2017
Virginia
1 review
0 helpful votes
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Booking
May 26, 2017

The website was user friendly. It allowed me to select flexible dates. The only downfall is that is doesn't allow you to search multiple airports.

Date of experience: May 26, 2017
Canada
1 review
0 helpful votes
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Best price
May 26, 2017

I got much cheaper in high season I think it's a great opportunity for me to get this site and I also recommend to all my friends and as well as colleges

Date of experience: May 26, 2017
Washington
1 review
0 helpful votes
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Awesome site
May 26, 2017

I have to say this site has kept me well updated with deals on flights and prices i will definitely use this site again in the future and i will also refer family and friends to this site too thank you again!

Date of experience: May 26, 2017
New Jersey
1 review
0 helpful votes
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Awesome
May 26, 2017

Really easy to use. Fare was in my price range and there were no hidden fees. I would recommend this site to my friends and family.

Date of experience: May 26, 2017
Canada
1 review
0 helpful votes
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Very satisfied
May 26, 2017

Very happy with on line experience. Site is user friendly.
I ha ve completed my purchase over the mobile phone in no time

Date of experience: May 26, 2017
Indiana
1 review
1 helpful vote
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This site lets you "Just Fly " and they do all the work. Trips are easy to search and are just as easy to book.

Date of experience: May 26, 2017
New York
1 review
0 helpful votes
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Great job!
May 26, 2017

Easy to use-- great bargains! I will be back again and again when I travel by air to any location. Much better than equivalent sites.

Date of experience: May 26, 2017
Oregon
1 review
0 helpful votes
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Decent Site with Great Deals
May 26, 2017

Nice site, easy to navigate and compare rates. Made choosing a flight easy. Simple and straight-forward layout.

Date of experience: May 26, 2017
New York
2 reviews
0 helpful votes
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Great site for flights
June 27, 2017

I went to several sites for weeks and this site had the best prices by far. I also love the flight alerts that inform you if the rates rises or drops so you know when to buy.

Date of experience: May 26, 2017
Canada
1 review
0 helpful votes
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Good deal
May 26, 2017

Very easy and good deals. Will absolutely come back to purchase here when I need a ticket. Hopeful will not encounter any difficulties traveling

Date of experience: May 26, 2017
Pennsylvania
2 reviews
0 helpful votes
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Good experience!
May 26, 2017

I enjoyed the flight price alerts notifying me when a fare decreased. This made my decision easy as to when to complete my flight purchases. Thank u very much!

Date of experience: May 25, 2017
Virginia
1 review
0 helpful votes
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First time using JustFly. They offered the cheapest price when searched on Kayak, and booking was a breeze. I received my e-tickets within minutes! I will definitely be using JustFly again.

Date of experience: May 25, 2017