On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Tried booking on another website... I couldn't find the flight I wanted. When I did find it, it was double the price! I tried JustFly.com. Found the flight I was looking for and at the price that was stated. No issues booking. I'll use JustFly.com in the future.
This is the second flight I have booked this year throu JustFly. If you monitor the site, and call the number - you really can save hundreds.
Easy website navigation and great customer service on the phone. I called in when I realized I had made a mistake with my booking. The customer service agent was efficient and patient to rectify my booking. Thank you
Site is very easy to use, even for the technology challenged people like myself. Has multiple flight options. I would recommend this site.
This is my first time using JustFly.com. The site was easy to maneuver through, fares quotes much lower than going to airline website, able to quickly purchase and get a confirmation in record time! I will definitely come back for future trips. Aloha and Mahalo!
The best deal i could find comparing > 10 sites. The booking process was easy, and i liked that i could compare different dates - if your somewhat flexibles it is important to know if 1 day earlier would be much cheaper! No problems with the payment details and quick confirmation e-mail!
Just found this new website, pricing was really reasonable for a last minute flight!
I've been telling all my friends
I often book my flights with OneTravel, but on this occasion their price for the flight I needed was $419.60 and JustFly had the same flight advertised at $389.60 including taxes and fees. So, I trusted the JustFly quote and booked my flight with them. However, when I received the email confirmation, I was surprised to see that I was actually charged $419.60 -- the same as OneTravel. I immediately phoned JustFly Customer Service to complain, and they advised me to send email to *******@JustFly.com to ask for a refund of the extra charges -- $30.00 per person, or $60.00 for the two tickets. I even attached a screen shot of the JustFly advertised price ($389.60). That was three days (5/24) ago, and so far I have not received any reply from JustFly.
It was very quick to book and the response 100%, I enjoyed traveling and booking through this page, I'm going to recommend this page to my friends
It was easy to do and I was happy with the experience and especially the reduced price. I was notified by email of a price drop and hurried to get that price which I did. My suster-in-law purchased right after me and she had to pay $25 more per ticket. However, it was still a good deal. What's with paying extra for the seat assignments? Didn't like that and didn't pay.
This site had the cheapest ticket options and flexible dates -- things I'm looking for in a ticket purchasing service. I also appreciate their 4 hour cancellation policy and they give lots of other insurance options, too.
A long as nothing goes wrong at the airport, it's 5 stars.
No problems or glitches during my experience. Smoothly transitioned from kayaks website. Could have better transition to seat changes and paying fees.
I stumbled across your website, and I was very glad I did. I was able to purchase a ticket with in my budget.
After I verified my reservation, it changed when I pushed the button. I called immediately and was given a run around. C'mon, it is not a coincidence that it happened and all changes cost money.
Hi John,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Awesome site without all the red tape. They make the process seamless. I would recommend the site to all my friends and family
It was a smooth simple process, and a great flight price for a one way trip from msp to chi. Simple as that.
I had a little trouble when filling out information and trying to get help. You only have certain questions with answers and I had trouble with the "contact us". Once I got it you were very helpful.
Very easy to use this site. Prices were very reasonable and lower than other websites.
This will be my first choice to find my next flight.
I booked a roundtrip flight that was United on the outbound and Spirt on return. After looking on United website I found a better return and wanted to cancel Spirt to make the whole trip with United.
I called just before 24 hour period and was told it had actually been 26 hours. I looked at time of booking and it was 23 hours 45 min. Went back and forth with agent and was getting nowhere so I called my bank to see when charge was made and they confirmed what I had been stating.
Of course by this time it was over 24 hour period.
I called Spirt and reordering said it would be 45 min. Hold time AND recording also stated cancellations were free if made within 24 hours.
I called Jetfly back and straightaway asked for her supervisor. She would not transfer me and told me there would be a $75 charge for cancellation as they were only free if changes made within 3 hours.
So Spirt, who was paid directly from my account, allowed me 24 hour cancelation but I was being told I had to pay $75! (more than half the price of the ticket itself!
Again asked to talk with Supervisor and girl said "PLEASE" don't talk to them, I will only charge you $50. Honestly I was exhausted after all the round and round and various phone calls. I stated more than once that I just wanted to cancel and not be charged as it was Spirts policy in my original call was made within Sports timeframe. After more round and round I relented and said I would settle with the $50 charge as I just wanted to get off the phone.
Now here's the kicker. She began cancellation process and asked me to hold while she completed the transaction.
I waited for 1 1/2 hours!
THEN a recording came on and told me the call was being terminated and would I like to take a survey about my customer "satisfaction"'!
Are you kidding me?!
As of the time I writing this (days later) I still have had no resplution and need to call back again!
Not happy
Hi Michelle,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruce,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team