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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I've used other flight scheduling sites in the past, but this was the quickest and painless 'i've ever used. I've found a flight at a great price and scheduled a ticket in a matter of minutes; It was so easy to just fly! I'd recommend this site to any and every one.
I'd have to say I had a difficult time trying to look for flights that are near me and that aren't too skyrocket high. Justfly showed me everything I needed along with suggestions for hotels and car rental! Made everything easy for me.
Website very easy to read and understand, clear and direct, good job. I will suggest my friends and family to use tripadvisor for their air fare, hotel, rental and other services.
I have booked my last two flights to Europe with Justfly and I'm extremely satisfied. User friendly and efficiency characterize Justfly.com. Thank you!
Justfly.com is horrific. I have been buying tickets through different traveling websites and this is the first time I have had a problem. I called them to change my tickets to a different date due to an unexpected conflict. I had three tickets but had to split them in two groups leaving on two different dates. I obviously understand that as a result, I am expected to pay a fine and the ticket price difference. I tried to do the change on their website first as recommended by the company. I got a price that I was willing to pay but I could not complete the transaction because I had to split our group. So I called them instead. Six hours later (not exaggerating, yes, SIX) I have still not been able to complete the change. They company was attempting to charge me over double the price that their website was telling me. When I insisted and pulled the information right as I was talking to them, they miraculously found the ticket and same price that I was looking at. As I tried to purchase the tickets, I was put on hold and then somehow disconnected. I called back and now I am told that the tickets at that price are gone and somehow not available any longer. At the same time, I am now blocked from trying to do it myself online. The system tells me that I can not do that online while somehow there was not a problem doing it online earlier this morning. The whole thing just smells fishy. Stay away.
First time using JustFly and I found it a delight! This survey is annoying, why do I have to write 100 characters?
I am not very good on booking stuff but found it easy to do though your website and done quickly withowithout getting fusrtaed
Found a great flight as soon as I entered my destination! Clicked it and got a great deal! 10/10 would use JustFly again!
I've been traveling to Norfolk to visit my Sailor daughter and her family the last three years. I always worry about the price increases. I was thrilled when I made my reservations. I saved over $100.00 by using your site.
You are on my radar for any future traveling. Thank you
I did research and truly found the best online site to go to for the best prices and options is justfly.com. And every single thing went incredibly smooth... I have used justfly in the past and will recommend it to everyone who asks.
The fare was very reasonable and the website was easy to find what I wanted to do. I am satisfied that the service is useful and provides good value.
Your booking process was fast, efficient, and easy! No need to look anywhere else for flight reservations. JustFly will be my choice going forward!
Your team was so professional when I called with a problem. I was panicked but you guys handled everything for me. I greatly appreciate it.
Found what I was looking for at a reasonable price. The site was way to navigate. I will definitely use this again.
I have been on many sites and just fly is by far one of the best. The layout is easy to read and I didn't feel overwhelmed. Many sites tack on extra fees but I got what I paid for. Will use again.
Did not time out on me like other sites as I chose and changed flights and seats for 3 on a cross-country trip. Allowed me to add insurance after purchase. Very pleased.
I booked the flight at one price and then it changed and was higher after I completed the final processing which was pretty annoying.
Nothing special about it. It's hard to judge based on one transaction. Using Skyscanner which then lead to justfly site. The booking process is on par with other booking sites.
I recently booked a trip to Europe and had no problem with the booking. It was a little confusing that my itinerary was also my electronic ticket.
I have bought airline and didn't have any problem. Your website is people friendly It was and ease to use Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team