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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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A good site for low-cost air travel! The price alerts, informing you of fare changes, was especially welcome and helpful. Finally, the site was easy to negotiate and the actual booking was simple.
The alerts are a big help. I was able to get a more quality airline for cheaper than I could find on my own. The ease of booking was a plus, now I just have to see how the journey goes.
Good prices. Although I needed to add a bag I couldn't do it through here. It's super fast and affective you also get your confirmation right away
The site was easy to navigate and allowed me to find the cheapest prices on my airfare. My twin grandaughters are both moving away from home to go to college, so finding flights will be something my daughter and granddaughters will be doing often over the next 4 years
This is my first and LAST time I use justfly. I purchased a flight with insurance for $175, and not even 24 hours later and they want me to pay $75 and I supposedly get a "full refund" the insurance says full coverage and nothing about a 75 fee. I simply just wanted to change the date to the following day, not the flight, not the seat, not the destination. Everything still the same and I was still being treated poorly over the customer service line. Definitely wouldn't recommend this to anyone. And I'm a frequent flyer.
JustFly was easy to use and I got a ticket at a great price! Will use them the next time I am traveling!
I've never booked a fight on the website, but my experience was very good. I was able to get the flight I needed for my travels at an excellent price and it is a non-stop itinerary. I will definitely use Justfly for my future travel needs when flying.
Very easy to find flight times to match my needs. Multiple options for Airlines and layover cities. Very good prices in comparison to other online reservation sites. Simple steps to follow to make the reservation once the choice had been made for the flight times.
Easy site great results
And quick. Would use again
Didn't have to visit many different sites and waste tons of time searching for a great flight and a great price
Quick and easy way to find the cheapest flight out there no matter what airline. I was able to book a flight within 5 minutes from the convenience of my smart phone.
I am very happy with the booking process for air travel with justfly. I did not know that I would not receive a military discount when I used the hotel and car resevation sevices.
Great Prices! Itinerary easy to read... the airline confirmation is clearly marked... I love the alerts
I had a good time working with you all. Thanks you for your cheap prices. We appreciate it. Your prices are good.
Site navigation is understandable and intuitive. Order is very fast processed. Prices are affordable.
First time user and found the site difficult to maneuver especially since I had to go back and retry 3 times and once I got confirmation it was still wrong and ended up having to call in to complete and correct especially seating on plane
Easy purchase from start to finish. I bought one-way tix for my destination each way as opposed to round-trip as it was alot less expensive. Driving a small distance to a nearby city to fly out & return flight home to my local airport. Saved over $100 per ticket.
This was an easy experience in utilization and obtaining the flight and information. I would suggest adding a quicker way or notifications to check in.
I accidentally entered June 26 ad departure date when it should've been July 16.
I bought travel protection insurance thinking it could "protect" me for on foreseen things such as that but they couldn't help me. The airlines didn't help me. Nor did just fly.
In fact, to cancel reservation it cost more than the non refundable non transferral ticket.
So I had to buy another ticket.
My husband passed away in the States and that where we had his funeral and interment. But he's from Calgary and his family lives there. So they are having a memorial/celebration of his life there - hence the purpose for my trip.
I'll never book with Just Fly or Westjet again.
Hi Renee,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team