I bought a return ticket from Kigali to Montreal with Flighthub which is the canadian version of Justfly, three days before my departure date. As I was on the phone with the agent, to purchase the ticket I made sure to tell him that I wanted to purchase a flexible ticket as I wasn't sure when I would be returning. I also told him I didn't mind getting travel insurance if it would help me with my ticket change. The agent told me that I would not need insurance as the ticket he gave was flexible.
When I arrived at the airport I was told I couldn't fly with the ticket as Covid restrictions do not allow me to transit in two countries (Brussels and Frankfurt). I then called Flighthub/Justfly to change my itinerary and despite explaining to them that the agent should have told me that the ticket was invalid and therefore i should get a free change as they shouldn't sell me a ticket they knew i couldn't fly with, they still charged me 1700$ usd to change my ticket. Which means I paid almost 4000$ to be able to use my ticket. To add to this horrible experience, I arrived three days ago and I still haven't received my luggages. My advice is to never use this website. I would have preferred to pay 200$ more with a travel company than be scammed into paying double the amount by Flighthub/Justfly, especially with the changing worldwide covid travel restriction.
I booked a flight with both Delta and UA. It was very easy to navigate the webpage and did not take as long as I expected.
Very affordable compared to other airlines. Very easy to book. Hope it will be a great flight for ne and my dayghter. Thank you very much
Was best deal I could get. It went fairly smoothly although when I went back after checking some other sites, I had to reenter all information.
Excellent keep up with the good work Excellent keep up with the good work Excellent keep up with the good work
Awesome it was very easy and not time consuming I would recommend this site to anyone booking a flight. Lots of options
Successful booking without any hassle. Easy to navigate, customize and the price was always visible.
It was easy enough to book a flight although after i booked and paid my friend found cheaper fare on hopper.
JustFly compares the cheapest prices quicker based on my experience when compared with other websites.
Product is beautiful shipping was efficient and arrived quickly. Would definitely buy again from this company.
Would definitely use this method again in near future. Everything was very professional, timely and convenient.
Booking flights can be stressful. This makes it just a bit easier. Also there's more options than going directly to airline. Thank you
Easy ordering, great prices, confirmation sent right away. I have used them before and will again. Thank you
My go-to site for flights now. Best value I have found anywhere and better prices than going to the airlines directly.
I had a reservation confirmed with expedia but you beat the price by over 25 dollars which was awesome savings
My first experience booking on JustFly was simple, quick and straight forward. I will be keeping them in mind for future travel.
Had good experience booking the flight. Made easy filtering options. Overall its great. Thank you for this...
Work fast & good, we are so happy with justly service, U care about customers and reminders fly 1 day before ( sometimes booked too early)Thankyou
Very smooth transaction and booking was complete in just a few minutes. I have all my info ready for our fun filled trip.
My only criticism is that I did not understand there would be separate charges for your service. You should make it clearer.
Overview
Justfly.com has a rating of 2.2 stars from 6,161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 174th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members