I always book with justfly and I always gets good deal with justfly and I also refer family and friends to book airfare through justfly
My call was taken quickly. Staff person was well trained and friendly. My issue was resolved quickly and professionally.
My experience with justfly was good.
My experience with United was horrible.
I will refer justfly to family and friends
Best site to buy a airline ticket online. I recommend this site to buy a ticket. Good price. User Friendly.
Good selection of flights. Good selection of departure and arrival times. Would recommend it to others.
This was just what I wanted simple and quick being so busy with holiday activities this was just what I wanted.
Very Good.
It was very fast, easy to process and feed back was timely.
Very satisfied.
Good, Good and Good
I was satisfied. Nothing crazy awesome but I was definitely satisfied. I was happy with the service but I was not blown away.
It was efficient and very informative, allowed me to know what I was choosing and what I was skipping.
Flight was good and was happy about how it went. Flight attendants were kind and helpful. Flight was smooth.
I don't want to get more e-mails... :) 100 characters... I don't know what to say, I don't speak english
Customer service was friendly and website was easy to use! The experience was quick and easy and painless!
Love justfly. My daughter used to live in Houston and i ALWAYS got the best prices and flight times. Recommend the site to everyone!
Well recommended very nice helped full. Secure safe safe well enjoy your journey. Enjoy your holiday
Good rates,
Good service, great responses with email.//////////////////////////////////////////////////////
Absolutely the WORST customer service I have ever experienced. They canceled my reservation WITHOUT INFORMING ME. I went to the airport and was told that JUSTFLY had VOIDED my reservation. I checked my email to see why and there was NOTHING. Only the CONFIRMATION email from over a month ago. When I called customer service, they did NOTHING but talk in circles. I had to purchase an entirely new and very expensive ticket and run to catch the flight. My wife then spent another three hours on the phone with 3-4 different agents (after clearing security questions that authorized her to speak on my behalf). The second agent told her they had made a mistake and sent the cancellation email to the WRONG email address. A MISTAKE on the part of JUSTFLY. When she was transferred to the "supervisor" named, Lee, employee number 3390, with the intention of at least getting a voucher for the major inconvenience and cost, he told her he could do NOTHING because he needed to speak to me. I was already on a plane and she had already been APPROVED by the first 2-3 agents to make this call. He refused to help. She even asked him to listen to the recorded conversation in which she was approved to make the call AND in which another representative admitted to the MISTAKE of sending the cancelation to the WRONG email address. Will never book again. JustFly cost me a lot of money, wasted time and much aggravation. At the very least, they should have given me a voucher. Beyond frustrating.
Hi Luke,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
Easy to deal with and happy with the product! I was happy with the product but not happy with this survey
Overview
Justfly.com has a rating of 2.2 stars from 6,161 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 174th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day,
Thank you for your message and your feedback.
It is our pleasure and an honour to provide travel products and services that our customers value and appreciate!
Kind Regards,
JustFly Team