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JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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To be able to buy a ticket at short notice for the price I did was beyond relief. While every other site was offering 2 - 3 times more, Just Fly came in extremely cheaper!
Got a great price on round trip tickets to Rome. Site was easy to use! We received email updates that helped us get the great price.
Great price, ie, beat all others
Quick process: receive notification email right after the booking.
Follow-up: quick and easy.
Good price, however, they should include the final-"real" cost at the beginning. On the website they showed you the price including taxes, it took me by surprise that after I choose the seats "magically " appears an additional fee for the seats that wasn't included first.
I had a little misunderstanding with my reservation and my credit card and Debbie the customer service took good care of me and she handled my situation in a professional way and her voice tone was nice and respectful.
Everything worked OK on online have my ticket. It to a short time to get it done. And I got an OK price. Its wasnt clear that there was a fee but I expected that
I will continue to use Justfly, as prices quoted were "real".
Lowest fare out of ever site I looked on, including the airlines directly.
I got a flight in short order for a good price and would totally recommend using JustFly because I was also able to claim my seats in advance. Claiming my seating is very important to me. So, this was a great feature as well as the pricing and time of the flights.
Easy to navigate the website. JustFly had the best price on the web! Would definitely purchase from you again!
Very pleased did not know about your site. Stumbled upon it. Found the cheapest tickets available. Hope I have no problems with check in.
Ticket prices were higher than actually advertised and there were hidden fees...
I always buy my airplane tickets with justfly! It's easy, cheap and safe! I do recommend the page! :)
It was helpful, I will use it again, good prices. Good information I would prepare better prices in the rent-a-cars but in general is a good website I will use it again
I ordered the tickets on line and all went well. Please do not harass me to
Add more info. Now you are adding to more stress that I need at this time.
These are the reasons I do not want to do this.
Gracias es un poco difícil escribir en inglés para mí, pero quiero decir que estoy satisfecha con el servicio.
My review is for the booking process only since my trip is not for 2 months. The pricing was much lower than Expedia or Travelocity and the process was fairly easy. Hope the trip goes as smoothly.
I liked the site layout. Very easy to navigate. Extra fees were annoying though... maybe show prices in a range so you can see what the end cost will be before selecting a flight?
You guys are so patient and kind! Your very understanding and take your time. You guys helped me with no complaining and made sure I was satisfied.
Very smooth quick and easy service from checking in to to checkout. There were no problems with glitches like usual and my receipt was immediately sent to me.
After researching fares on line, Just Fly offered the lowest rate. Booking was very easy. I was given filters to select from and it narrowed my search to fit my requirements. Selection was flawless and all pricing was very clear.
Answer: This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY
Answer: They are not reliable at all. Take your business somewhere else.
Answer: I would not trust them again. Once was enough. RUN away!
Answer: Forget about the refund. They will have an excuse like mine. I bought the insurance, but apparently there are two insurances you can buy for one ticket. Who ever heard of that?
Answer: Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team
Answer: It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD
Answer: A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k
Answer: Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team
Answer: My recommendation would be not to book through JustFly. They are the worst.
Hi Laura,
Thank you so much for taking the time to leave this review. Without your feedback regarding seat selection fees, we would not be able to improve our services. I have sent your commentary over to the website team for further review.
We hope that you'll consider booking with us again as we’re always looking to improve our products daily.
Cheers,
JustFly Team