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Justfly.comReviews 6,163

2.2

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
741
value
700
shipping
311
returns
511
quality
610

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Pretty Dope
June 13, 2017

To be able to buy a ticket at short notice for the price I did was beyond relief. While every other site was offering 2 - 3 times more, Just Fly came in extremely cheaper!

Date of experience: June 13, 2017
Georgia
1 review
0 helpful votes
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Very satisfied
June 13, 2017

Got a great price on round trip tickets to Rome. Site was easy to use! We received email updates that helped us get the great price.

Date of experience: June 13, 2017
Washington
1 review
0 helpful votes
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Great booking experience
June 13, 2017

Great price, ie, beat all others
Quick process: receive notification email right after the booking.
Follow-up: quick and easy.

Date of experience: June 13, 2017
Texas
1 review
1 helpful vote
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First impression
June 13, 2017

Good price, however, they should include the final-"real" cost at the beginning. On the website they showed you the price including taxes, it took me by surprise that after I choose the seats "magically " appears an additional fee for the seats that wasn't included first.

Date of experience: June 13, 2017
Sarah C. Justfly.com Rep
over a year old

Hi Laura,

Thank you so much for taking the time to leave this review. Without your feedback regarding seat selection fees, we would not be able to improve our services. I have sent your commentary over to the website team for further review.

We hope that you'll consider booking with us again as we’re always looking to improve our products daily.

Cheers,
JustFly Team

Florida
1 review
0 helpful votes
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I had a little misunderstanding with my reservation and my credit card and Debbie the customer service took good care of me and she handled my situation in a professional way and her voice tone was nice and respectful.

Date of experience: June 13, 2017
Pennsylvania
2 reviews
0 helpful votes
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No problems so far
June 13, 2017

Everything worked OK on online have my ticket. It to a short time to get it done. And I got an OK price. Its wasnt clear that there was a fee but I expected that

Date of experience: June 13, 2017
Colorado
2 reviews
0 helpful votes
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Best prices!
June 13, 2017

I will continue to use Justfly, as prices quoted were "real".
Lowest fare out of ever site I looked on, including the airlines directly.

Date of experience: June 13, 2017
District of Columbia
1 review
0 helpful votes
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Good Price Trip
June 13, 2017

I got a flight in short order for a good price and would totally recommend using JustFly because I was also able to claim my seats in advance. Claiming my seating is very important to me. So, this was a great feature as well as the pricing and time of the flights.

Date of experience: June 13, 2017
Illinois
1 review
0 helpful votes
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Easy Easy Easy!
June 13, 2017

Easy to navigate the website. JustFly had the best price on the web! Would definitely purchase from you again!

Date of experience: June 13, 2017
Texas
1 review
0 helpful votes
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Good
June 13, 2017

Very pleased did not know about your site. Stumbled upon it. Found the cheapest tickets available. Hope I have no problems with check in.

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Website was deceitful
June 13, 2017

Ticket prices were higher than actually advertised and there were hidden fees...

Date of experience: June 13, 2017
New Jersey
1 review
0 helpful votes
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Good prices!
June 15, 2017

I always buy my airplane tickets with justfly! It's easy, cheap and safe! I do recommend the page! :)

Date of experience: June 13, 2017
Minnesota
1 review
0 helpful votes
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Ok experience
June 13, 2017

It was helpful, I will use it again, good prices. Good information I would prepare better prices in the rent-a-cars but in general is a good website I will use it again

Date of experience: June 13, 2017
Florida
1 review
0 helpful votes
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I ordered the tickets on line and all went well. Please do not harass me to
Add more info. Now you are adding to more stress that I need at this time.
These are the reasons I do not want to do this.

Date of experience: June 13, 2017
Florida
1 review
0 helpful votes
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Gracias es un poco difícil escribir en inglés para mí, pero quiero decir que estoy satisfecha con el servicio.

Date of experience: June 13, 2017
New York
1 review
0 helpful votes
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Good Price
June 13, 2017

My review is for the booking process only since my trip is not for 2 months. The pricing was much lower than Expedia or Travelocity and the process was fairly easy. Hope the trip goes as smoothly.

Date of experience: June 13, 2017
Pennsylvania
1 review
0 helpful votes
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Easy to follow
June 13, 2017

I liked the site layout. Very easy to navigate. Extra fees were annoying though... maybe show prices in a range so you can see what the end cost will be before selecting a flight?

Date of experience: June 13, 2017
Virginia
1 review
0 helpful votes
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I'm very happy
June 13, 2017

You guys are so patient and kind! Your very understanding and take your time. You guys helped me with no complaining and made sure I was satisfied.

Date of experience: June 13, 2017
Washington
1 review
0 helpful votes
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Stellar
June 13, 2017

Very smooth quick and easy service from checking in to to checkout. There were no problems with glitches like usual and my receipt was immediately sent to me.

Date of experience: June 13, 2017
New Jersey
1 review
0 helpful votes
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Competitive Rate Easy Booking
June 13, 2017

After researching fares on line, Just Fly offered the lowest rate. Booking was very easy. I was given filters to select from and it narrowed my search to fit my requirements. Selection was flawless and all pricing was very clear.

Date of experience: June 13, 2017