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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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I love the site, if I have to make other flights again I will be using your site again. The whole process was very easy and quick to use.
I was looking for a better option to go with my family to visit Peru, after numerous times and sites I visited I was able to get the flight more accurate, comfortable and affordable for us.
I could not find this price from other travel websites and even offline travel agency! Very happy to find the cheapest flight.
JustFly does not honor there terms and agreements set on there ticket form. They say they have 24 hour cancelation service but when contacting they refer you to the airline directly until you are past your 24 hour period. They charge you more to change your ticket date then the original price you pay for and then charge to cancel your previous flight that they mis-scheduled. They run a scummy system and certainly do not care about there service towards others. I am disappointed in there system and recommend to everyone to go somewhere else.
All questions were quickly and pleasantly answered by phone. Not anything longwinded and nothing had to be referred to someone else. Just wished I had understood about the restrictions on the ticket, but it was my fault, not hers.
Easy to use. I'm not computer savvy and justfly made it a breeze! I have purchased tickets through justfly twice now and both times it was easy as pie. I also found the best deals on justfly compared to other sites!
After the review letting people know that they could change their tickets through AA, justly found my review and actually emailed me to let me know that they checked on my reservation and changed it back and made sure American airlines would not change any other reservations. However, when I logged into the website to verify this, they had deleted my entire itinerary and no bookings exist at all. And they kept my payment. I guess this is now becoming a legal issue. There are many other travel sites. Use them.
I booked a ticket through Justfly.com. I needed to change the flight and called them. They told me that they can not do that because it is non-refundable. I called the airline and they charged me 75.00 and changed it with no problem. Do not use them. They are just like the other discounted, greedy, sites. Its not worth it.
Like the look of the App and that part worked well, but the service after you purchase is not good. I waited for an hour and then was asked to hold and I finally hung up after waiting another ten minutes.
It was quick and easy, better than the other sites we tried. The confirmation came real quick, we were very disappointed with other website that said it was confirmed and then cancelled
Well I book flight didn't realize that Caron bags cost so went back in to pay for a check bag. After I paid for Caron bag it look like they charge me twist so I called to get it straining out it cost me 30$ dollars for phone call. That sucks! Big time! Did not like that at all.
Easy to navigate and after much research on other sites, they offered the best price for my particular flight from LA to Vegas.
Crew members were very friendly and everything went smoothly. Employees at the airport were helpful and did not mind answering questions we had. My experience buying online tickets was fast and simple.
Everything worked out perfectly. Trip on time. Flight was very good, connection was also on time. In general the whole booking experience was good
Love just fly. They have contributed over time to find me the cheapest and convenient flights over the years.
I was looking for a flight that didn't leave to late or to early and I with Justfly.com, they definitely delivered. Plus I was booking my flight with only a few weeks notice and they were still the best price and stayed within my budget. They had the best arrival and departure times, both going to Texas and coming back. Thank God!
Purchasing tickets for vacation was very easy using JustFly. All potential flights for our roundtrip excursion were listed, and the hardest part of the whole thing was trying to decide what flights worked best for us.
It was good now i need to see how my flight will be, and i will try to get the hotel nend car from the JustFly
I liked the fact that the price included taxes and airport fees. What I didn't realize was that when I picked my seats, there was extra cost depending on the seat. My ticket cost an extra $60. This was not known when I selected JustFly. I felt tricked.
Hi Chyrl,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team
No problems, easy to use, quick confirmation. Price was as stated with no additional fees being added.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kayden,
Thank you for sending us all your information. I have forwarded the details to our Escalations Team and one of my colleagues will be contacting you to look into this issue.
Please let me know if there is anything else we can help you with.
Kind wishes,
JustFly Team