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Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
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No hassle, super direct and easy booking. I liked it as sometimes it gets too complicated and that's not the experience customer seeks.
Simple and quick service; great service and am ready to fly knowing I have great savings. Easy to book the flight and quick response to finalize the flight.
Had a great purchasing and flying experience. Thank you JustFly!
The interface was simple and clean, and I didn't have a million pages to click through in order to make my purchase.
JustFly helped me find THE cheapest flight from Nashville to Sacramento with a nice stop in LA! They also found me flights with accredited airlines, so I feel much safer knowing that I am flying with the best care.
Wanted to change distanation of flight and tickets were not refundable or either couldnt change date and had to buy new tickets
The website was helpful and found me the cheapest tickets. It was fast and easy with quick confirmation. Very happy
The system automatically finds you cheaper flights based on what days you travel - was very helpful.
I love using just fly because it is convenience and give the cheapest option. It is useful and suitable for all the traveler. You will get certain discount on your booking. It was a surprise to me.
I had two trips I wanted to take this summer, funds for only one, by using the JustFly site, they saved me enough money to be able to do both.
Now I will spend time meeting two new members of our family, and enjoying the big kids too! Awesome site.
The only problem I had was not being able to choose my seat and the fact that it would not let me pay for my baggage online.
When i started tracking till the minute i made the booking the experience was great and smooth nice.
From the overall price to the ease of use, my experience with the Justfly was great! The site was a little cheaper to use than others I tried and the user interface was easily navigable for even the most novice of computer users.
Upon returning from Asia I needed a ticket to my final destination and working it out on your site was easy and provided a good value, Within minutes I had a confirmation.
I found a great flight, with great times, and at a super price to boot! The booking was fast and easy. I will use Justfly.com often in the future.
Best deal and easy to book! Love it
This site is super user friendly and way better deals then I could find anywhere else!
Looking forward to book my next trip through justly.
Fast. Easy. User friendly. Great price too. Love this site. I will definitely recommend this site to my family and friends.
I got better than expected price for air travel. It's my first time using this booking service. It saved me from having to book two one way tickets on different airlines.
Too complicated format and hard to read website. Misleading emails not related to submitted travel dates or even months. Probably would not recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members