Justfly.comReviews 6,164

Booked an Economy flight to Australia for our son in may for travel in December.
On November 12th, my wife decided to upgrade him to premium economy seat for his birthday.
She was told it was available charged 1877. 00 dollars more and told that He nw had a premium Economy Ticket.
His reservation no is 056-985-412. It is the 5th of December today and he travels soon.My wife has ben calling them every two day s and spent an average of two hours on hold, only to be told an agent will get back to her in 48 hours.
The ticket that he has is still an Economy seat and despite assurances Qantas confirms
Even today that he is holding an Economy seat.
I cannot believe that this can happen in the U S of A
I will be calling my credit card company and am hoping that since I have not been provided with the service that i paid for will have the charge refunded and now start looking for a ticket for our Son to travel to austral for a dream vacation.It has been most frustrating.

I'm not going to get started with this. If you book with these chumps but end up in a situation where you need to cancel or modify your flights, well you're screwed-- it is impossible to get flights adjusted through JustFly. Avoid this online agent at all costs. Cheap prices come with a hidden price. Haven't gotten my money back. They need to be removed from the internet. Bottom line, they steal money, include unwanted fees, and WORST OF ALL: I was not notified I would be charged $300 ($150 per person) for cancellation. No 'are you sure you would like to cancel' or warning; my card is currently off due to my concern of them taking money like that from me again.

This is definitely the worst that I have ever been treated as a paying customer. I bought tickets from them, paid for extended trip insurance and then have had to cancel because of a car accident I was in. I have called to cancel and they say I did not purchase trip insurance even though my bank statment proves otherwise. I have been on the phone with them for over an hour multiple times, which only grants me rudeness and dismissal from their support staff. There is no excuse for such behavior, I would pay the extra few dollars you might pay for another service and go somewhere else, stay miles away from this SHAM website and their horrible customer service. What a joke, they actually offered me a cancellation fee that was higher than the cost of my ticket, I was floored.

I have used them before with no problem, but the moment one must adjust or cancel they completely drop the ball. After booking flights to visit family for Christmas something came up and I had to cancel (a month before). They wanted to charge me more than the cost of the flight to cancel. They sent me to call the airlines who told me to deal with the booking company. After getting 3 more different answers as I was transferred from person to person I got told many things... they would wave the fees to then only charging $25. In the end they are still no help, will not give me any appropriate future credit and I feel they are stealing $800. AND I paid $54 for trip insurance. FOR WHAT?! I am now forced to dispute the charges through my bank to get any justice here. And it turns out my friend has had a very similar problem.

Everything at Just Fly was seamless. They have some of the best rates and their customer service team was there to assist us with our rescheduled flight from Florida.

The first time I attempted to use Justfly two months ago, the system pulled up an alternate date rather than the date I'd requested at the top of the list of flights.

Since I specifically did not select 'alternate dates' I assumed that it was for my selected date and booked it.

When I got to the airport and discovered the mistake that had been made, the agent said that they would refund my flight in three business days after an additional $75 charge.

I just ate the flight and booked another one because it was so cheap.

Now this morning, since the fault was partially mine last time, I decided to give them another try.

I booked the flight for this afternoon at 1:32am this morning.

Justfly cancelled.the reservation after sending me the booking confirmation, so now I am stranded at JFK and had to book another flight for $100 more!

The agent said that Justfly doesn't allow same day bookings because they are too risky.

Risky for anyone using Justfly!

I will NEVER use them again!

Worst experience of my life! I was misled by one of the customer service representatives causing me to almost lose out on my flight for my family of 5 and the cash I had paid for them because I needed to change my travel time-frame by one day. I was advised to cancel and re-book and it would only cost me $350. And I could get the same flight and she then told me which one and that it was slightly cheaper than what I had paid initially, but when all was said and done and I tried to book my flights my new flight prices were twice as much as the canceled.

When they would not help me resolve this issue I went directly to the Airlines my original reservations were with and explained to them what had happened. They reinstated my flights at no charge and were apologetic for the treatment to us by JustFly. I did receive my $350 back from JustFly after I had them review my recorded phone call and they determined that I indeed was misled... but two days before I was to fly out I double checked my reservations, which I had done three days prior, and to my horror my returning flight had been canceled again. After speaking with a customer service representative from the airline, they explained that JustFly had, yet again, deleted my flight. This was done without my permission and at that point the airline said my seats were already sold to someone else. The airline was again very apologetic and accommodated my family and I with upgraded seats as well as placed a flag on the flight info that only I would be able to cancel the flight. That was way too much stress and almost ruined our vacation with the grandchildren. Thank God for the airlines and their complete understanding and excellent customer service.

I never received an apology or any other compensation for the almost disaster they created and even though I received the refund of $350, which I was thankful for, they ruined that gesture by once again canceling my flight. I cannot in good faith recommend JustFly nor can l entertain the idea of using this company again!

I purchased a one-way ticket from Xia He to Cheng Du (China) for October 25, 2017.The ticket was bought online in the United States on 8/21/17; receipt number was *******.
I was denied boarding the plane on that day because Justfly put a completely wrong passport number on the Sichuan Airlines ticket (Confirmation Code PCNQFS). I had to purchase a more expensive ticket to fly that day.
When I contacted Justfly for a refund, four different justfly employees, after long waiting time, refused to help me and said they could not do anything for me. This business dealing was totally irresponsible from the very beginning by rerecording my passport number wrong. I was disappointed by their lack of professionalism and terrible customer service! Lh