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Booked an Economy flight to Australia for our son in may for travel in December.
On November 12th, my wife decided to upgrade him to premium economy seat for his birthday.
She was told it was available charged 1877. 00 dollars more and told that He nw had a premium Economy Ticket.
His reservation no is 056-985-412. It is the 5th of December today and he travels soon.My wife has ben calling them every two day s and spent an average of two hours on hold, only to be told an agent will get back to her in 48 hours.
The ticket that he has is still an Economy seat and despite assurances Qantas confirms
Even today that he is holding an Economy seat.
I cannot believe that this can happen in the U S of A
I will be calling my credit card company and am hoping that since I have not been provided with the service that i paid for will have the charge refunded and now start looking for a ticket for our Son to travel to austral for a dream vacation.It has been most frustrating.
Vijay P.'s review of Justfly.com earned 5 Very Helpful votes
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Hi Vijay,
Thank you for taking the time in reviewing our services. As per checking, we do see one of our Escalation agents have reached out to you concerning this and will be able to assist you further.
Kind wishes,
JustFly team