Lorne L.

Worst customer service. Sent them photos for a two person portrait, they sent me just one person in the portrait. Claimed I only paid for 1, need to pay extra for 2. I said fine... and that's the last I ever heard from them. No replies, no refund, nada, 4 days and counting. Stay away.

***EDIT*** I would reduce this to 0 stars if I could. They didn't reply for 4+ days, but did once they saw this review. They refused to allow me to pay for the edits (in accordance with their website FAQ), saying they would no longer work with me... but wouldn't refund me. When I said I'll just let my credit card company handle it, they threatened to report it as fraud and sue me in court! Wow... just wow.

EDIT #2: I use my credit card very sparingly and it never leaves my wallet, I've never had any fraud on any of my cards. Yes, literally the day I disputed the charge with SimsonifyMe, I started getting fraudulent charges on my card. Do I have proof that they gave my card info to other companies? No... but it seems highly unusual that this would happen literally hours after I told them I was disputing their charge,

Read the other reviews here, lots of people with the same experience.

Terrible customer service, have used them for years, but never again.
Received an order with a dead bug in it. Their fault? No, of course not.
But when I called to complaint and get them to bring a new order, I was
Told the restaurant was closed (it didn't close for another 45
Minutes). And, when I demanded a refund, at first they only offered a
Refund of the one item that had the dead bug, not the others (all were
Salads made with the same lettuce). After reading them the riot act and
Them trying to say it was up to the restaurant, they finally agreed to a
Full refund... which I have yet to see as they say even though it only
Takes them 5 seconds to charge my card, it takes 5 days to get a refund
Since that's the rules of my "financial institution" (for the record,
American Express will show a pending refund the second it is processed
To the card).

What a great service this was when it was LA Bite, what a downhill spiral into mediocrity since Grubhub took over. See ya, Grubhub!