On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am very satisfied with my experience with Justfly. I booked 2 separate destinations with Justfly this year - India in February and Thailand in October. Prices were very good and I was contacted by Justfly as well as the airline when flight times changed. I recommend Justfly to make airlines reservations.
Everything went smooth and was just as described. No hiccups along the way. Check in was easy as can be and all the correct info was in place.
Excellent pricing on flights. And very easy to navigate web site. Call center was very helpful also. Keep up the good work
I have used JustFly multiple times with great success and found the lowest fares. I highly recommend you read the terms of agreement before booking your flight or other services.
I felt Justfly should have helped me resolve my issue and facilitate with the airline if that was necessary.
The web site is quick and keeps on working! Generally no problems and easy to read. They send confirmation messages, and have had everything go smoothly
The website offers very competitive lowest prices. All bookings are clear and hassle-free! Great customer service!
So when I booked with Justfly I couldn't find flights anywhere else for the same price. I had to change flights and the people I dealt with on the phone were really helpful and pleasant. I would use them again if I ever needed to.
On the way to Atlanta, I was assigned a middle seat but spacious enough so it was fine. On the way back, I was upgraded to extra leg room seat and put next to a woman who lived a block away from my home. We are now friends and shared a cab at midnight. So, I say A+ for the experience!
I did not have any negative experiences with Justfly. It was awesome!
It was affordable and had several options to choose from.
Got a cheap flight. Happy with that. Customer service seemed nice. Will use again in the future, and it would be awesome if they could work some discounts in for teachers or public sector workers!
Only thing Id complain about is that when I tried to go online and review my purchase and trip, it was difficult. The only way I could view my trip was if I went back into my email. Perhaps providing more specific directions for creating an online account would be helpful.
The site adequately provided the expected service. At the time of my search for an inexpensive flight and minimal layovers, they were able to offer me the best deal. I will utilize their services again.
I havent actually taken the trip yet, but purchasing the tickets was pretty easy. I remember having to scroll through a lot because I couldnt get it to filter/sort them how I wanted to. I would suggest sending the survey out when I make the purchase. Not 3 monthslater when I cant really remember the experience with great detail.
THE WORST COMPANY! Do not trust this service, they are scam artists. They just got $150 of my money for THEIR MISTAKE! When you put in your information into their search criteria, a list comes up starting with a fare that is "phone only" and EVERYTIME you go to the page it will say there are only "2 tickets left." I called, and of course, that fare was no longer available but a new fare was and it was only $8 more, so of course, I moved forward. I went through the painfully long process of giving all of my information- they spell out every letter of every name phonetically, to only then be asked for more money! $14.95/passenger to select my seats now... I questioned it but ultimately obliged. THEN THE INFURIATING part happens, I receive my email confirmation, which is supposed to show premium economy seats (I confirmed this at least 7-10 times during the call) to see the reservation showing economy. Not what I paid for. I call them immediately. To which the response- "I am sorry mam but it will be $400 more to upgrade" WHAT? But, your website says something different, my phone call said something different, how can that be? "Sorry mam that is the best I can do," I said okay fine I want to cancel. The response to that- ok that will be $75 per passenger- WHAT? I asked them to please listen to the recording of my call where they will hear that I asked an obscene amount of times if it was premium economy- what do they say? I have to send an email and it will take 72 HOURS to review- but by that time I won't be able to cancel. ARE YOU KIDDING ME? And, then, it gets better- he says "look on the BRIGHTSIDE mam, you can have all of your money back for only a small fee of $150." This is the point of the call when profanity entered, and it wasn't my finest moment. At that point, I gave them my money and then literally shed a tear. I hope this post catches someone before they make the same mistake I did. The prices are amazing and they absolutely suck you in, but it is not worth it.
Hi Alexandra,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
Today is third day we are trying to use our credit (from previous ticket that was cancelled and charged $300) to book new ticket and they cant help with it! Horrible customer service, holding for 1 hour and more each time and saying that there is an error and call back to them in 24-72 hours! Long story short- miserable customer service
Hi Aizhamal,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
I would have given 0/negative stars if that was an option. Booked an international flight and got communication from them later that airline has made changes. The airline made changes such that new layover times were either too long or too short. It was not amenable to me. I have been chasing these guys for several weeks now and spent many hours on the phone to no avail. They all talk nice but there is no action and no visibility. They promise to call back and send emails but none whatsoever. I am already so close to my travel date. Even if they offer a refund at the last minute, it is worthless since I have have to pay exorbitant rates then. Stay Away for life! I think the positive reviews are fake.
Hi Sriram,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
The government need to close this company. They are the worst company to deal with. I wish i had read these review before i purchase my ticket.
PEOPLE STAY AWAY FROM JUSTFLY... THEY DO NOT CARE ABOUT YOU OR TO HELP YOU WHEN YOU ARE IN NEED... I AM TRAVELING OVERSEA AND DIDN'T ADD MY MIDDLE NAME ON THE TICKET... I WENT THOUGHT HELL AND BACK AND STILL DIDN'T GET IT ADDED.
AFTER CALLING FEW TIMES AND ON HOLD FOR OVER 48M 17S, THEY STILL DIDN'T UPDATE MY TICKET. I WAS TOLD TO SEND MY PASSPORT SO THEY CAN VERIFY WHICH I DID.
I WAS TOLD THAT THEY CAN'T SEE MY NAME BUT SEES EVERYTHING OTHER DETAILS ON MY PASSPORT. I WAS TOLD SOMETHING WAS BLOCKING MY NAME. WHAT A JOKE...
After all the calls and on holds, they finally told me to pay $125
I WILL NEVER PURCHASE MY TICKETS FROM THESE WORTHLESS COMPANY
Hi Dee,
Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.
Kind wishes,
JustFly Team
The worst experience you will ever get. Please (3x) do not purchase a ticket through this agency. They do not have a full refund within the 24 hours they promised before purchasing. Its all scam I swear to God. Unless you are willing to stay as it is you are not going to be satisfied with their services. And this includes the representatives you speak during your call. I would never recommend this website to anyone.
Hi Cheikh,
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
Bought Insurance, was told that if I wanted to cancel due to illness or injury I could cancel. I injure my back, tried to cancel. It was a merry-go-round of calls that wasted my time and now I have to pay more money to get credit back...
Horrible business practices.
Hi Nicholas,
Thank you for taking the time in reviewing our services. We have successfully located your reservation and we do see you purchased CSA insurance through us. We understand how plans can change at any moment which is why it is important to purchase insurance however, CSA is a company we offer through our website therefore it is not our insurance plan. When a change or cancellation happens on a file, we as a travel agency need to follow the airline fare rules and charge any applicable fees. Once changes are made, you would then need to open a claim with CSA and they will do the necessary refund if any.
Hope this clears things up. If you have any further questions, please email us at social@justly.com
Kind wishes,
JustFly Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
We’re so sorry to hear that you’ve had a negative experience with our customer care team. We will be carefully reviewing the issues that occurred with your booking, and provide the required training to ensure that our team is equipped to handle any situation. We always rely on customer feedback to help improve our services.
Kind wishes,
JustFly team