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Justfly.comReviews 6,164

2.7

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Justfly.com Reviews Summary

JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.

This summary is generated by AI, based on text from customer reviews

service
742
value
701
shipping
312
returns
512
quality
611

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New Jersey
1 review
0 helpful votes
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Quick and ez procces
December 18, 2019

Quick and ez processes
From i started my search till the end took me less then half hour, all info clear with out interuption

Date of experience: December 18, 2019
Illinois
1 review
0 helpful votes
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Ticket Booking
December 18, 2019

I booked my ticket at JustFly. The price was lower than other websites I searched. It was an excellent experience.

Date of experience: December 18, 2019
Arizona
1 review
0 helpful votes
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Quick and easy
December 18, 2019

Thanks, that went easy. Lots of options. I was able to forward the flight information to our travel companion and she had no problems either.

Date of experience: December 18, 2019
Japan
1 review
2 helpful votes
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No responsibilities
December 20, 2019

Took $3600 off my acct. Then cancelled my flight. I'm trapped in Japan. Don't know what to do been on hold for 2 hours.

Date of experience: December 17, 2019
Massachusetts
1 review
0 helpful votes
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Fast end efficient.
December 17, 2019

Excellent booking experience. This is my second booking with JustFly

Date of experience: December 17, 2019
Minnesota
1 review
0 helpful votes
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Web/Applications Developer
December 17, 2019

It was very easy to find low priced flights and to book the same flight.

Date of experience: December 17, 2019
California
1 review
0 helpful votes
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Thanks JustFly
December 17, 2019

This is my first time booking a flight with JustFly.com. It was a recommended by a friend. I was very pleased with your rates & easy step by step booking this flight.

Date of experience: December 17, 2019
Hawaii
1 review
0 helpful votes
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Christmas
December 17, 2019

Really great experience! Super easy to book and confirm.

Date of experience: December 17, 2019
California
1 review
0 helpful votes
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Excelente ayuda genial
December 17, 2019

Gracias a ustedes puede ir a visitar a mi madre y celebrar sus "99"años de vida dios los bendiga. Y por favor sigan ayudando a muchas personas como yo que no tenemos la facilidad económica para poder viajar continuamente. Gracias una ves más

Date of experience: December 17, 2019
Pennsylvania
1 review
0 helpful votes
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Quick and Easy
December 17, 2019

The flexible dates to travel are very useful and easy to see.

Date of experience: December 17, 2019
Florida
1 review
0 helpful votes
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Easy
December 17, 2019

Booked several flights with you and am always happy. Thank you! Why do I have to use 100 characters to say what I already said? I said what I meant and I meant what I said. I am now just a little less happy than I was before I had to add characters.

Date of experience: December 17, 2019
Georgia
1 review
0 helpful votes
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Easy
December 17, 2019

Everything is very clear and prices are cheap. They include the taxes and fees within the price of the ticket and you can see the breakdown which is very helpful.

Date of experience: December 17, 2019
Texas
1 review
0 helpful votes
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Just Fly Sur-yay
December 16, 2019

Had a good experience looking for flights on JustFly. I have never purchased a flight through this airline. However, this airline had the best flight prices and considering how last minute I bought my flight and also how close to the holidays it was a reasonable-flight-price. Very happy with my choice of airline.

Date of experience: December 16, 2019
Wisconsin
1 review
0 helpful votes
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Easy and timely
December 16, 2019

Navigating through JustFly was easy and didn't take long at all. Recieved confirmation very quickly!

Date of experience: December 16, 2019
Ohio
1 review
0 helpful votes
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Easy booking.
December 16, 2019

Great prices and easy to use service. Looking forward to my trip.
Used for last minute booking over holidays.

Date of experience: December 16, 2019
Massachusetts
1 review
0 helpful votes
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Easy booking!
December 16, 2019

There were no issues with booking flight. I did not realize the flight I booked did not offer an assigned seat. I might have been good to somehow communicate that... as I don't fly frequently and am not familiar with carrier service levels. Thanks

Date of experience: December 16, 2019
New Jersey
1 review
0 helpful votes
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Very HAPPY customer
December 16, 2019

I travel all over the US quite often and have been to several different countries for travel as well and I have always and will always book my flights through Justfly!

Date of experience: December 16, 2019
Illinois
1 review
1 helpful vote
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Very disappointed!
December 19, 2019

Don't pay extra for seleted seat because eventually it depen on the airline where they want you to sit. And you might not get the money back from agency. This is really bad!

Date of experience: December 16, 2019
New York
1 review
2 helpful votes
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Unethical practices
December 19, 2019

Airlines are required to give passengers 24 hours of free cancellation. Expedia and Priceline offer 24 hours of free cancellation. Justfly announces 24 hours of cancellation-- and conceals the fact that they will charge you HEAVILY for taking advantage of what is normally a free service. This is profoundly unethical. DO NOT USE JUSTFLY.

Date of experience: December 16, 2019
New York
1 review
0 helpful votes
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Always use JustFly and I love it.
December 15, 2019

I have been using JustFly for quite a long time. It is so far my favorite website to purchase my flight tickets.

Date of experience: December 15, 2019