Justfly.com

I am shocked by Justfly. I booked round trip ticket within US by calling Justfly Customer care. The agent told me the price of the flights as charged by the airlines. He never told me about the service fee Justfly charge beyond the airfares. Also you need to add $19.99 to be able to cancel your booking even within 24hrs. It is only after the agent took my card details that he sent me the written invoice and the itinerary. Also I made a mistake of not adding $19.99. So after I received the invoice mail and found that I had been charged extra $78 as Service Fee, I already fell into the trap that tickes cannot be refunded.

After booking a flight with these guys, they don't communicate or accept any airlines approved modifications
For a period of 3 weeks ( phone, emails and Facebook)no luck to reach anyone.

I wish I had checked the BBB. But it never occurred to me. Jetfly received copiously low ratings. Jetfly overcharged me $110.00 during the process of purchasing the ticket on their site! I contacted Jetfly for them to honor the original price, they refused and placed the blame on American Airlines, but then AA sent me back to Jetfly stating that Jetfly could honor the lower price, because it was still available. I have never experienced such dishonesty and deceit from a business. I am surprised that AA is doing business with a company like Jetfly. I am also sending a letter of complaint to Jetfly and AA.

Spend the extra $$ on a known air line. Its worth it. If you have any connecting flights or issues during your travels and need help you wont get it. We were in Hurricane Matthew- completley unable to fly due to obvious horrible weather and airport closures. No one wanted to assist us with new flights. Everyone said it was the other persons or companys responsibility. Bahamas air- silver airways- wanted nothing to do with us regarding flight changes and rebookinng of our travel because we had booked through 3rdparty. Justfly said it was the airlines problem. In the end what happened? We lost out on over $800 in flights ended up renting a car and driving. Part of our trip. I wish i had spent a few $$$ more and had the assurance of a real airline or provider. Dont be suckered or fooled. Very disappointing.

Soon after purchasing tickets I came across an article of how terrible Justfly is. Tried to cancel without the 24 hrs but was never put through to a live agent... instead I was hung up on constantly. Don't bother to try emailing them, because you will get a response saying they do not monitor their email address. It took calling EVERY WEEK for 3 MONTHS before I was put through to a human (after waiting 1.5 hrs on hold), who told me there could be no refunds because I didn't cancel within the first 24 hours. DO NOT BOOK WITH JUSTFLY. WORST EXPERIENCE EVER. Will absolutely never use their services again and will be telling everybody I know the same.

I purchased tickets back in Novemmber to see my gal in the philippines. I paid 800 for the flights on singapore airlines. Our petition was approved earlier than expected. I spent 2 hours on the phone because singapore airlines said they could help. They come back with a quote of 1800. 00 to reschedule the flight on top of the 800 I already paid. I have flown twice to the philippines using the jerk offs. I wish I would have just flown with Philippines Airlines to begin with $982 dollars out the door no layovers. Justfly.com you will spend days in airports on layovers. If you do save any money with them, you will end up spending your money on overpriced sub par airport food waiting for your next flight. I hate you justfly.com! Never again.

Stay away from this company! They sell fraudulent insurance for 24 hour cancellation already guaranteed by the Department of Transportation. Second, they dupe people into canceling flights by not being honest about high cancellation fees on TOP of airline penalties. Before I canceled I was told I would only be charged a cancelation fee (pretty high) but that I would have the full value of my flights to rebook for anywhere in the domestic U.S. it was a big lie. Out over $950 PLUS the cancelation fee and fake insurance. Dont do business with these crooks!

Last year I booked a flight through them and everything went smoothly. However, another flight was booked and the flight was cancelled by airline due to COVID-19. This company will give you the run around to get a due refund. I only was able to get through to them after 10pm MST. Only after filling a complaint with the BBB, I received a receipt saying I would get a full refund. But I was told it could take up to 18 weeks to see the refund posted to my credit card. What a bunch of crap. My money should be refunded in a timely fashion, not almost 4 months after an approved refund. They don't give a valid reason for the hold up, just continuously blame COVID-19 so that they can hold onto your money a bit longer. From now on I will book directly with the airline to avoid the hassle.

I booked and needed to cancel due to emergency surgery. They told me after sending Dr. Note and Licence they would cancel and rebook. One week later and nothing. I was on the phone with them every day. Every day the same excuse. Please call back tomorrow. I finally booked a new flight with United directly. I checked with Better Business Bureau and found the following. They are fraudulent. Don't use them:
http://thechronicleherald.ca/business/*******-p.e.i.-company-justfly.com-draws-bbbs-attention

After an hour and a half of being on hold and passed from one representative to another, we were scammed. We had to cancel a reservation due to a family emergency and at the time of the cancellation we were told there was a $300 fee and had to use the credit within a year and it was valid to any destination of our choice. Well low and behold, when trying to book another trip, we were told by a supervisor Uca that our tickets are only valid to use with the original airline and destination. We could not change our trip to another destination. We were lied to and deceived by Justfly.com. It is time to get the Attorney General involved in their misleading sales practices and polices. I will also reach out to Jet Blue and tell them of our experience with Justfly.com.

Just fly taking care of you until you buy the ticket. Then, they don't care about you. They tell you checked baggage is included in your ticket and you will realize that is not true when you are onboarding and when you are asked to pay. Even they can change the air lines without asking you. Don't book with them unless you wanna be scammed!

I purchased expensive international tickets worth over $5k, but one of my flights was changed last minute, resulting in several hours of layover. I contacted "Justfly" to request a rebooking for an earlier flight, and I was flexible with the timing. However, they provided two unsatisfactory options: 1) cancel the entire flight and hope for a refund from the airline a week before my flight, or 2) pay additional fees for a new rebooked ticket. This represents a disappointing level of customer service.

Had originally booked a flight changed due to covid. Was convinced to by an apple card and book with that to get debit from the original flight. After purchase they wouldnt use one and said to buy another one. After 971.00 they wouldnt book the flight. Do not use this service at all!

I bought two tickets New York Madrid Casablanca at American air lines.
Got e tickets information, paid to find my self boarded on Iberia flight.
While in the sky I received email asking to pay $5 as insurance that Justfly will pay me $1000 if my bag is 96 hours late.
I tried to use the offer to receive that the offer expireed as soon as I tried using it
I lost one of my bags
I started emailing since the 1st of aug till today the 25th with no answer.
I tried using the email address to receive: wrong email address.
I tried their advertised numbers, but if not disconnected right away I was to be disconnected after waiting long long time.
They give nice talk when you ask for buying a ticket then you have to expect the worst service ever.
Liers. Cheaters the worst ever
My advice is: AVOID dealing with justfly
Or you will be the next victim