Sharmistha M.

I am shocked by Justfly. I booked round trip ticket within US by calling Justfly Customer care. The agent told me the price of the flights as charged by the airlines. He never told me about the service fee Justfly charge beyond the airfares. Also you need to add $19.99 to be able to cancel your booking even within 24hrs. It is only after the agent took my card details that he sent me the written invoice and the itinerary. Also I made a mistake of not adding $19.99. So after I received the invoice mail and found that I had been charged extra $78 as Service Fee, I already fell into the trap that tickes cannot be refunded.