Easy to use website, styles, customer service, is what I like the most about this online boutique. Cheap express shipping. The dress costs very little, although normal delivery delays from the pandemic are offset by excellent service and price.
The company is crooked. They are making fabulous pictures, also photoshop them, and make things appear perfect for an incredibly low price. Believe me, things they sell are not worth any more then the price you pay, if not less. This top (https://www.justfashionnow.com/products/new-women-fashion-plus-size-casual-floral-vintage-long-sleeve-v-neck-shirts-tops-*******) looks on the picture soft, fluffy, sweater-like, right? Well, it is not. It is just a thin average-looking t-shirt. See my pics. And the company does not want to straighten this out, because it's been more than 15 days since delivery (I was on vacation). Moreover, after I argued with them, sent many emails asking to rectify the situation, they banned me from writing reviews on their site. I've just tried to do that for the first time, and here I am writing a review on 'sitejabber' instead.
My sister discovered her amazing party dress at this online boutique, it was incredibly helpful and extremely wonderful online experience. There is an incredible variety of dresses to explore and hands down the best store we've ever shopped at, they are of exceptional quality.
Took over one month to arrive... however the delay appeared to be with China mail service. Had been prepared to be disappointed with the product after reading many reviews and sure enough when I opened the parcel the reviews were spot on!
Chinese rip offs! Material was so thin it's see through.The garment also differs from the site picture in both colour and style. Just Fashion Now needs to improve quality control and take pride in delivering what customers have paid for.As this was my first order I will never again purchase from Just Fashion Now and if this review stops just one more customer from being duped my frustration will be justified.
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I made a mistake of ordering from that company. I checked their return policy - everything seemed normal - they would accept returns and issue a refund. I ordered a Floral-Print Casual Crew Neck Shirt because it looked soft and loose and I ordered 2xl - a size larger than I usually wear (order *******). The item that arrived is made of stiff non-stretchy fabric and is the same width at shoulders and hem. The kitty one-size socks measure 5.5" at sole and definitely would fit any cat, but very few adult women. When I attempted a return i was informed that the goods have to be returned to China (shipping starts at $37) and I may be responsible for customs fees. Or they offer me %15 refund and I can keep the goods. I think it's a deliberate scam to discourage people from returning substandard goods. Stay away.
Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you? We could not locate your order with the order number 8410506.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I dealt with this company under another name - quality is very poor - sizing are not even close to true - I would not recommend purchasing - I only figured it out because I was about to purchase again - and my credit card info automatically defaulted - Whew! - lucky I dodged that bullet... happy shopping (elsewhere) Ladies!
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
I'm so disappointed. It's like getting clothes from the Dollar Store. Absolutely not worth their price, not even sale. I will be sending 80% of my stuff to goodwill, that's how bad. It also took them 5 weeks to ship my items. Take my advice don't waste your money or your time. After reading the other reviews I'm mad at myself for not checking them out.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I have already ordered 2 dresses in this online store, so far I recommend it, the fabric is of good quality, bright colors, better than those shown on the page, I will buy accessories to match my clothes!
Please do not shop here. There is something quite fraudulent about their return policy. I decided I would test this site by purchasing a few items. They came, most items were fine but one was not, raw edges, loose threads etc. so, of course, I request a return slip. There is a fifteen day window to return an item. They take SEVEN days to respond to my email. In any other context a return slip would accompany that response, no they ask for an image, itself a delay tactic. However, I have since sent a response with the pictures and each email has come back as "undeliverable." Please do not use this site, it's probably fine if the items work but if there is something wrong (fit, quality), then you're just out of luck because there is no legitimate support after you have spent your money. Beware.
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Good marketing, dresses I chose looked great, but receiving, they are ill fitting, dumpy, sloppy sewing, not same material shown. Two are damaged, spots several areas, one tear in back close to seam, wanted to take on a vacation, but. Disappointed, need to return after vacation, around July 27-28-30!
Sorry that you are not satisfied with the item(s).
To improve the product quality and service, may I know which item you are not satisfied with?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Great, good display, marketing & available merchandise.
I have no complaints, I bought many items on this page. All products, mostly accessories, are of great quality with very low prices. The customer service is excellent. I will tell my family and friends about this website.
Don't buy from this company. The clothes are not sized as stated and are badly made from cheap materials. You will not get a refund if you send them back. I am still waiting for my returned package (which cost a non refundable £20) to "clear customs" after 2 months. All comes from back street China. Be warned...
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Took 3 weeks to receive purchases & the quality was terrible. I needed 2 of the outfits for my daughters birthday but they didn't get here on time. One of the outfits came a month later. Would not order from them again. Very disappointed.
Thank you for your feedback. We will forward it to our related department and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The website is easy to follow. 1st time ordering from you so I hope the merchandise is good quality. If so I would be ordering in the near future. Thank you :)
Great option for clothes on the internet. Offers a wide range of products such as fashion and accessories at affordable prices. Safe and reliable site with excellent customer service and regular discounts so you know you're getting your money's worth when shopping for clothes.
Just don't do it.
Appalling customer service. Refused to refund cost even though item never arrived. Told me I should have take out shipping insurance! Offered a % off next order by way of compensation. Next order! I don't think so.
Daylight robbery. Be warned
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Ordered over 60 days ago; never received product, never received a response for customer service after multiple tries to contact. One states you will receive a response in 48 hours, which never happened and the other site states you must go through contact us. What a rip off. I not only ordered 1 pair but 3 pairs of shoes. Live and learn. I will call our State Attorney General next to see if he can stop them from giving out false advertisement.
I am afraid the item may be in another parcel. We are sorry for the inconvenience caused. Please, through messenger, tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
This boutique is absolutely amazing. Fantastic clothing edition for a variety of occasions, prices and sizes. Discount codes and frequent sales, exceptionally fast shipping (even to my small town) and a very easy return process in case you need it. I can't help but take a look every week! Thank you for bringing fast, good quality online shopping.
This my favorite clothing website from all over the world! Friendly customer service, very fast, they accept your products as a return if something does not go as expected, you get your money back in a few days.
I've ordered four fashion products from this website only to find out that every garment was incorrectly sized. I can't wear any of them--they were all way too big. I'm a petite and very few of the products online are XS, most are S but in reality even the S sizes are either Medium or Large or, in once case, Extra Large. These garments are getting donated to a charity. While the pictures of the products look great on their models online, buyer beware. Their sizing chart and the clothes available for purchase have no relation to one another. I was extremely disappointed that not just one but all four garments were mis-sized! Apparently there is no quality control in the manufacturing process to ensure garments are correctly sized. I'll not purchase from this website again.
The prices are great and the selections are awesome!
This company is a complete fraud. It needs to be shut down. They have a "seamstress" in China make the clothes as the orders come in. That's why it takes so long. They post awesome pictures, people can't resist but try them. The clothes DO NOT look like the pics! It's nearly impossible to return because it takes forever, costs a lot (they won't pay for returns) and gets stuck in Customs. Meaning, you'll never see your money again. BUYER BEWARE!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.