The purchase was safe and clear, and shipping is usually fast. The emails did not take more than a day to respond, so in general I can say that Im satisfied with my purchase on this website. Recommended online store.
The team of this online boutique is fantastic, I had some complications with my order in this quarantine, but they were incredible in solving everything and helping me. Awesome customer service, thanks!
After numerous emails back and forth with this company we finally agreed on an amount of a refund. They offered an 80% refund on one order even though the words were misspelled on the t-shirts and 100% refund on 2 items I never received. It has been 3 weeks and still have not received the funds.
Yes, this boutique has always delivered amazing results with the products I have purchased on the site. Everything is of exceptional quality for an incredibly affordable price that you simply don't get with most other online stores I've come across. I always buy again for their incredible range of products, high quality materials and low prices. Plus, they are reliable with shipping and send a tracking code to keep track of when your items will arrive.
My dress took a full month to arrive and it was nothing like the picture. Too expensive to return. Straight to Goodwill. Never do business with this company again. They have pretty pictures but the products are not as described.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered & paid for 4 pairs of shoes back on May 5th. It was over $200 and I am still waiting for my order. What a mistake that I stumbled across this website. They have no phone number to call so you can't speak to anyone in customer service and when you do send an email it is a BS self automated response. This company is fraudulent and should not be able to operate. Safe your money & the headaches, stay away from this website.
Can you tell us the order number so that we can check it?
Ordered mesh sneakers first week in June. Not here yet. Their "contact us" page
Does NOT work. There's no phone or email. There is no service.
I don't recommend buying from them. Wondering if I will lose my $33. BEWARE!
Hi Ann S, Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
Don't deserve one star. Unfortunately, read reviews after I bought. Dresses looked lovely online and when I zoomed in, appeared as were described. After a long wait to receive, got the first couple and they were trash. Colors not the same, fabric like cheesecloth. Could not even donate this stuff or use them to wash my car. Would cost over $100 to return to China. Fraudulent company as if they were on the level and didn't ship what was ordered, would have paid for it to be returned. They offered a discount on an order. Are you kidding?!?!
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
This company is a complete fraud. It doctors its photos. What they send you is cheap, ill-fitting garbage. When you try to return anything, they insist you send it to them in China. In any case, you would only get back a small fraction of what you spent. Someone posted this phone number *******245 in New City, NY) and indicated she got a refund. I tried it and the result was that someone calling himself John (but he is clearly Chinese) hacked into my computer and bought himself $400 worth of gift cards, while he kept putting me on hold. He also managed to forward my email to *******@gmail.com. I have reported him to American Express and will also file a complaint with the Better Business Bureau. This company should not be allowed to do business in this country.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
At this time we do not support telephone customer service. If you have any problem, please feel free to contact us by email or chat. Our customer service email is support@justfashionnow.com.
I'm glad I didn't read some of these negative reviews here before ordering as it would have been postponed, but I just received 4 beautiful dresses. Seriously, I don't understand what those women are about. I love the styles and the quality is pretty good. I guess you can't please everyone!
Ordered 2 dresses looked great in ad also described as cotton blend, style nothing like ad, material is very cheap nylon type of material. Extremely displeased with products, plus nowhere did I see items were coming from China which meant in order to return the cost of shipping was outrageous. Will never order from here again.
Sorry that you are not satisfied with the item(s).
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
We welcome and appreciate all suggestions to improve our products and services.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
There isn't much to say first time ordering something
Can answer better once I receive my package
I ordered what appeared to be a stunning dress. What arrived bore absolutely no resemblance to the photograph, either in design or colour. I would never wear it! Delivery time was over one month and my complaints were not addressed
Do not order from Just Fashion!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Great selection of styles and sizes. Even the large sized do not fit properly... tight in some areas and very big in others. Clothes are low quality... I guess you get what you pay for! Will never buy again!
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our service and provide you the better shopping experience.
Add shows a really nice sweater, you can even see a nice thick nap. Description even says it is winter wear. Ordered it when it came it was no more than a tee shirt with same color pattern. Sent them an email they wanted pictures of the item, tracking number, and packaging before giving return information. They took me once but never again.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Usually, we reply your email in 48hours after we receive your email, if you do not recieved it, you can check your junk/spam email.
I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
I spent hours looking for a really cool dress and finally found this boutique online. Items I bought were of incredible quality and there are so many styles and patterns to choose from that you can't find anywhere else. I will definitely buy here again.
I ordered over$150.00 in product on July 6th. They promptly took my money and then nothing! Still processing! Two weeks later still processing. Once I requested a refund they stopped responding to requests for information. As a matter of fact all correspondence has been automated. No real person on the other end. No phone service available. Im kicking myself for not ready reviews first.
Hi Sherri W., Sorry for our late response. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
Ordered 2 items in May, one finally arrived after 6-8 weeks. Looks nothing like the photos & is cheap see-through material, worth about $5.00. I email them to return. They say go on their website to Initiate a Return but you can't fill in any info - how convenient! I email again & explain, they say don't you want a discount voucher? NO! Just like Fashion Mia dotcom's tactics - avoid them like the plague, too. I kept the package & returned to the CA. Place it shipped from. Still have not seen my refund, so am calling my Credit card co. To get $ back.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
Bought the yellow coat with hood with grey inside. I am size 14 and ordered XL but it's still 2 sizes too small. Also, the ad picture showed a roomy, loose knee length coat it's not... it's a tight short jacket made in a scratchy felt type fabric... AVOID SITE! I'd give 0 stars if it was an option.
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
I order two blouses for my wife with her help. When they arrived they were not exactly like the pictures nor did one fit correctly. When I wrote to *******@justfashionnow.com, first of all they did not answer, then after insisting a got the following answer: "Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
Quality products with excellent prices. Always efficient staff. Offers you multiple ways to send your purchases. Clothing suits a variety of sizes and fashion styles. I can always find something I love.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
The refund was made to your original payment method, please check our email about refund information. We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.