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JustFashionNow

How would you rate JustFashionNow?
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Australia
1 review
0 helpful votes
Follow Otta A.
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Im satisfied
September 18, 2020

The purchase was safe and clear, and shipping is usually fast. The emails did not take more than a day to respond, so in general I can say that Im satisfied with my purchase on this website. Recommended online store.

Date of experience: September 18, 2020
Finland
1 review
0 helpful votes
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The team of this online boutique is fantastic, I had some complications with my order in this quarantine, but they were incredible in solving everything and helping me. Awesome customer service, thanks!

Date of experience: June 10, 2020
New Jersey
1 review
2 helpful votes
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After numerous emails back and forth with this company we finally agreed on an amount of a refund. They offered an 80% refund on one order even though the words were misspelled on the t-shirts and 100% refund on 2 items I never received. It has been 3 weeks and still have not received the funds.

Date of experience: February 17, 2021
aff j. JustFashionNow Rep
over a year old

The refund was made to your original payment method, please check our email about refund information. We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.

GB
1 review
5 helpful votes
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Great Quality
June 10, 2020

Yes, this boutique has always delivered amazing results with the products I have purchased on the site. Everything is of exceptional quality for an incredibly affordable price that you simply don't get with most other online stores I've come across. I always buy again for their incredible range of products, high quality materials and low prices. Plus, they are reliable with shipping and send a tracking code to keep track of when your items will arrive.

Date of experience: June 8, 2020
Wisconsin
1 review
5 helpful votes
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My dress took a full month to arrive and it was nothing like the picture. Too expensive to return. Straight to Goodwill. Never do business with this company again. They have pretty pictures but the products are not as described.

Date of experience: April 27, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Australia
1 review
91 helpful votes
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I ordered & paid for 4 pairs of shoes back on May 5th. It was over $200 and I am still waiting for my order. What a mistake that I stumbled across this website. They have no phone number to call so you can't speak to anyone in customer service and when you do send an email it is a BS self automated response. This company is fraudulent and should not be able to operate. Safe your money & the headaches, stay away from this website.

Date of experience: August 14, 2020
Justfashion N. JustFashionNow Rep
over a year old

Can you tell us the order number so that we can check it?

California
3 reviews
7 helpful votes
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Scammers?
July 10, 2018

Ordered mesh sneakers first week in June. Not here yet. Their "contact us" page
Does NOT work. There's no phone or email. There is no service.

I don't recommend buying from them. Wondering if I will lose my $33. BEWARE!

Date of experience: July 10, 2018
Justfashion N. JustFashionNow Rep
over a year old

Hi Ann S, Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

Washington
1 review
2 helpful votes
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Trash
July 10, 2018

Don't deserve one star. Unfortunately, read reviews after I bought. Dresses looked lovely online and when I zoomed in, appeared as were described. After a long wait to receive, got the first couple and they were trash. Colors not the same, fabric like cheesecloth. Could not even donate this stuff or use them to wash my car. Would cost over $100 to return to China. Fraudulent company as if they were on the level and didn't ship what was ordered, would have paid for it to be returned. They offered a discount on an order. Are you kidding?!?!

Date of experience: July 10, 2018
Justfashion N. JustFashionNow Rep
over a year old

JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.

Florida
1 review
3 helpful votes
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This company is a complete fraud. It doctors its photos. What they send you is cheap, ill-fitting garbage. When you try to return anything, they insist you send it to them in China. In any case, you would only get back a small fraction of what you spent. Someone posted this phone number *******245 in New City, NY) and indicated she got a refund. I tried it and the result was that someone calling himself John (but he is clearly Chinese) hacked into my computer and bought himself $400 worth of gift cards, while he kept putting me on hold. He also managed to forward my email to *******@gmail.com. I have reported him to American Express and will also file a complaint with the Better Business Bureau. This company should not be allowed to do business in this country.

Date of experience: April 12, 2021
aff j. JustFashionNow Rep
over a year old

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

At this time we do not support telephone customer service. If you have any problem, please feel free to contact us by email or chat. Our customer service email is support@justfashionnow.com.

GB
1 review
0 helpful votes
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Beautiful dresses!
August 1, 2020

I'm glad I didn't read some of these negative reviews here before ordering as it would have been postponed, but I just received 4 beautiful dresses. Seriously, I don't understand what those women are about. I love the styles and the quality is pretty good. I guess you can't please everyone!

Date of experience: July 31, 2020
Florida
1 review
0 helpful votes
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First time ordering and the last
August 18, 2021
Updated review

Ordered 2 dresses looked great in ad also described as cotton blend, style nothing like ad, material is very cheap nylon type of material. Extremely displeased with products, plus nowhere did I see items were coming from China which meant in order to return the cost of shipping was outrageous. Will never order from here again.

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

We welcome and appreciate all suggestions to improve our products and services.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com


There isn't much to say first time ordering somethingCan...
June 18, 2021
Previous review

There isn't much to say first time ordering something
Can answer better once I receive my package

Date of experience: June 18, 2021
Canada
1 review
3 helpful votes
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Terrible product!
May 27, 2019

I ordered what appeared to be a stunning dress. What arrived bore absolutely no resemblance to the photograph, either in design or colour. I would never wear it! Delivery time was over one month and my complaints were not addressed
Do not order from Just Fashion!

Date of experience: May 27, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Canada
1 review
0 helpful votes
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Items received do not look like pictures!
July 6, 2021
Updated review

Great selection of styles and sizes. Even the large sized do not fit properly... tight in some areas and very big in others. Clothes are low quality... I guess you get what you pay for! Will never buy again!

Date of experience: June 6, 2021
aff j. JustFashionNow Rep
over a year old

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our service and provide you the better shopping experience.


Great selection of styles and sizes
May 7, 2021
Previous review

Great selection of styles and sizes.

Date of experience: May 7, 2021
Wisconsin
1 review
0 helpful votes
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Bait and switch
November 16, 2022

Add shows a really nice sweater, you can even see a nice thick nap. Description even says it is winter wear. Ordered it when it came it was no more than a tee shirt with same color pattern. Sent them an email they wanted pictures of the item, tracking number, and packaging before giving return information. They took me once but never again.

Date of experience: October 17, 2022
Miss W. JustFashionNow Rep
over a year old

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Usually, we reply your email in 48hours after we receive your email, if you do not recieved it, you can check your junk/spam email.

I’d love to understand more details about the issue you mentioned.
Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.

Poland
1 review
0 helpful votes
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I spent hours looking for a really cool dress and finally found this boutique online. Items I bought were of incredible quality and there are so many styles and patterns to choose from that you can't find anywhere else. I will definitely buy here again.

Date of experience: January 18, 2020
Florida
1 review
7 helpful votes
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I ordered over$150.00 in product on July 6th. They promptly took my money and then nothing! Still processing! Two weeks later still processing. Once I requested a refund they stopped responding to requests for information. As a matter of fact all correspondence has been automated. No real person on the other end. No phone service available. Im kicking myself for not ready reviews first.

Date of experience: July 21, 2018
Justfashion N. JustFashionNow Rep
over a year old

Hi Sherri W., Sorry for our late response. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.

California
4 reviews
3 helpful votes
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Ordered 2 items in May, one finally arrived after 6-8 weeks. Looks nothing like the photos & is cheap see-through material, worth about $5.00. I email them to return. They say go on their website to Initiate a Return but you can't fill in any info - how convenient! I email again & explain, they say don't you want a discount voucher? NO! Just like Fashion Mia dotcom's tactics - avoid them like the plague, too. I kept the package & returned to the CA. Place it shipped from. Still have not seen my refund, so am calling my Credit card co. To get $ back.

Date of experience: June 22, 2019
Justfashion N. JustFashionNow Rep
over a year old

Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.

GB
1 review
11 helpful votes
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AVOID LIKE THE PLAGUE!
January 14, 2018

Bought the yellow coat with hood with grey inside. I am size 14 and ordered XL but it's still 2 sizes too small. Also, the ad picture showed a roomy, loose knee length coat it's not... it's a tight short jacket made in a scratchy felt type fabric... AVOID SITE! I'd give 0 stars if it was an option.

Date of experience: January 14, 2018
Justfashion N. JustFashionNow Rep
over a year old

JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.

Tennessee
1 review
0 helpful votes
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Quality different and return has to be sent to China
September 26, 2021

I order two blouses for my wife with her help. When they arrived they were not exactly like the pictures nor did one fit correctly. When I wrote to *******@justfashionnow.com, first of all they did not answer, then after insisting a got the following answer: "Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

GB
1 review
0 helpful votes
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Quality clothes
August 3, 2020

Quality products with excellent prices. Always efficient staff. Offers you multiple ways to send your purchases. Clothing suits a variety of sizes and fashion styles. I can always find something I love.

Date of experience: August 3, 2020

Overview

JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.

service
2,782
value
476
shipping
465
returns
285
quality
6,973
This company responds to reviews on average within 1 day

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122,843 reviews
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