The clothes are made of cheap horrible material. The size chart is no where near accurate. Good luck returning or getting a refund. After contacting them 12 times and following their return instructions I finally filed a dispute via my bank to get my money back
Dresses very thin material. Cute style and seem to be well made. One dress was a little too small even though I ordered according to size /measurement chart. Biggest disappointment was how long it took to get. So slow compared to other clothing orders. Appreciated the follow-up from customer service though.
Very good just want % cottton in cotton blends
Kudos to them. BUT I did buy through Paypal so how much pressure they exerted is unknown. I don't have my refund yet. I still say that one needs to be wary. The other reviews here are suspicious! AND in this day of two day delivery, two months just doesn't work.
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Look carefully and all of the positive reviews are clearly by the same person/people. It has been over a month with no order. I am afraid of what I will find when I open the package IF it ever comes. I am a sucker! DAMN. Please don't make the same mistake that I made!
Had fun shopping. Good variety. But they didn't have everything in stock. Sizes are not as reported, hassle to return to China, and over 2 weeks before I emailed wondering where my order was. Good communication on their part, as well as a good customer service. Disappointed on quality with the two out of 6 items I did receive.
Had fun shopping. Good variety. Anxious to see how everything looks on me!
I don't know, there is just something unsettling about this site. As if they are always trying to catch you out.
Sale items excluded from free shipping - if you are buying over $100 of clothing, what does it hurt to throw the sale item in the parcel?
Lucky discount for first time buyers - Advertise up to 50% but it's always 15%. Don't give them your real phone number.
Returns - Ship to China?
Why not just be an open, customer orientated seller. There doesn't always have to be a catch.
Thank you for the opportunity for feedback. Will not order again. It takes too long to scroll through the many T-shirts. It would be nice to have a filter option for sleeve length, color, etc. Shipping cost should be calculated before finalizing order. The sizing information for each shirt proved inaccurate after items were received. Fiber content should be specified more clearly: cotton blend should explain the amount of cotton vs whatever it is blended with. Fabric is 65 percent polyester, pills easily, and says Dry Cleaning Recommended. Design on one shirt was very blurred.
I will forward your problem to our staff and provide you better shopping experience.
Thank you for the opportunity for feedback. It takes too long to scroll through the many T-shirts. It would be nice to have a filter option for sleeve length, color, etc. To avoid surprises, shipping cost should be calculated before finalizing order. The sizing information for each shirt is a welcome find. Many sites depend on a single size chart with no allowance for difference in manufacture. Fiber content should be specified more clearly: cotton blend should explain the amount of cotton vs whatever it is blended with.
Amazing! I have never shopped at this online boutique before, but will definitely shop again. Excellent service and delivery in the agreed time, it's amazing! Now I'm ready for the weekend after this long quarantine! Thank you very much x
My sister discovered her amazing party dress at this online boutique, it was incredibly helpful and extremely wonderful online experience. There is an incredible variety of dresses to explore and hands down the best store we've ever shopped at, they are of exceptional quality. Exceptionally inspired.
Same review as everyone else, never received my order, cant get a valid response or refund! $122.38, but what is even more appalling is that PayPal is supporting this rip off! PayPal should take action and stop processing payments!
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For faster response to order status query, please do submit a message " Please tell me when I can expect my order."
We followed the return steps as instructed. Instead of receiving a return address within 24 hours, they sent us an offer for a 15% discount or store credit. The fact that they're not following their own protocol shows what scam this company is. Not to mention shipping from the US to China starts at $70 it's hardly worth even sending back.
The clothes quality is the worst I've ever seen. Stay away from this website. They're just looking to make quick money with minimal effort.
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label if you don't want our offer. You will get authorization from us by email with a label with our return address.
The item details, descriptions, and reviews are sparse. The fabric specs often conflict, so something is wrong there. The hover-menus are very anti-touch-screen. Pages lag sometimes. Checkout process was easier than most sites. Overall not too bad at all!
I ordered a number of items. The clothing items that did arrive, after months of waiting, were primarily made of plastics. More ways for China to poison us. With thousands of complaints how are they allowed to continue selling online? Beware because this company goes under several names. And why do you have to give them at least one star to be able to leave a review?!
Thank you for your feedback. We are sorry that you are not satisfied with our services and products. JUSTFASHIONNOW is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
However, there is no reference number in your comment. Could you please tell us your order number and more information regarding your request so that we can check and handle the issue for you? We promise you that we will settle this matter in the best way we can.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online. Have a good day!
Your pictures online look like cotton knits & textured fabrics. But in real life they are kind of an odd silky print that doesn't fit like I expected. The colors are not at all the same (usually darker or muted than online). I ordered 7 items and returned 6. I won't be shopping with them again.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
There is a chat window in the right side of our website.
Sorry for the delay in replying due to too many inquiries recently. Please accept my apologies for the delayed response.
Upon checking, we have replied each of your emails, we also replied your today's email. Please check soon. If you don't find it, you can try to find it in spam list.
Please do not hesitate to contact us via email support@justfashionnow.com. Our customer service team is always here to help
Best regard,
Ashley
JUSTFASHIONNOW
Discounts are confusing. I thought if I bought over $100 I would get free shipping, but I didn't.
The descriptions said "cotton blend" which from previous experience with in-store shopping I assumed meant at least 50% cotton (otherwise, it would say "synthetic blend"?). The shirts are made of very thin, mostly synthetic fiber that has very little substance and looks limp and sags on the body. Too much trouble to return, but I doubt I will ever wear them.
Unfortunately, I purchased about $200 worth of clothing and jewellery from this company and virtually none of it is wearable. Just Fashion Now entices buyers with slick photos of models, but what you see is definitely not what you get. The designs are shapeless, the colors gaudy, and the cloth is the thinnest fabric you can imagine. The jewellery looks as if it was made from found objects. Delivery time is an abominationexpect three weeks for your priceless treasures to arrive from a Chinese city near Hong Kong, which makes returns virtually impossible. Sizes bear no correlation with American sizes, so it will likely not even fit properly. Most of what I purchased is now in a box destined for Goodwill, but I doubt that even a homeless person would want to wear it. One of the dresses actually looks like a clown suit. DO NOT BUY!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Stay away and save your money! Their pictures mislead you into thinking that you will get a fabulous dress/blouse/purse because of how wonderful the model looks. Even if you had the body like the model, the clothes that you receive will not fit or look good because they are made with such inferior fabrics - NOT linen, cotton, or silk.
They should be charged with false advertising and closed down because they lie and don't refund your money. PayPal backs them up. I am so disappointed but only have myself to blame for believing that I was getting quality merchandise at bargain prices from a reputable company without checking reviews first.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.
It has a variety of styles and prices to suit everyone's needs. Returning and exchanging is an easy process. There are so many clothing designs to choose from that you could spend hours and days perusing them! I know I will probably find more than I bargained for in this online boutique!
If the converter sizes still match your chart, then people will be getting the wrong sizes. Plus they can't return them on a $40 order I received five or six dollars back which means you have beautiful products but they're no good if they don't fit.
Buy on this website some very comfortable and warm pants, of good gender. You've been using them for months and they don't lose color or make balls in the fabric. The knee area is giving of itself with use, as it happens to all cotton pants.
These products are good looking, and seemed to have lots of fashionable style and class. But for some reason the size 'mediums' I ordered actually appeared as 'smalls' when I opened and tried them on. American sized they were NOT.
These products are good looking, with lots of fashionable style and class.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.