Great variety of clothing in all sizes that are on point of quality. Online service easy to navigate and has a fast delivery service. Contacting the store via email for information is a pleasure. The overall rating of myself is 10/10.
I have to say without a doubt the first company from which I have received exceptional service. I had a problem with a credit and sent an email late at night mid-week. In 10 minutes I received a response and my problem was corrected. I didn't even expect an answer until the next day. More than happy, if I would buy from this boutique again without hesitation.
I was very disappointed to find all returns are to be shipped to China. The PO said cost of postage would be about 20.00 or more and I'd have to fill out a customs paper. I found the sizes run large, most were much larger than a S, 1 fit like a mumu. The cost of shipping being prohibitive I had no option but to accept a 25% off the amount for the items. I think you should make buyers aware that returns are to be mailed to China. I will in the future do my shopping at a store where I can try on/or return.
Did notice a shirt "short sleeve" that sized 25" Shopping just fine thank you
Sizes not accurate - too small plus I purchased the clothes as they were described as a cotton-blend which is not true, they are synthetic with only the t-shirt type having some cotton. I would love to return most of the articles
We are sorry for this inconvenience. Our representative has contacted you by email and sent you the return instruction. If you can not submit online, please reply to us which item you wish to return, and we will help you on this issue.
If you got any other problem, please don't hesitate to contact us again. We stay always at your service.
Need a icon/ link to "continue shopping" from cart/payment page - thank you, also I should have 15% discount as I subscribed to your newsletter. Thanks
My past orders have not fit properly or was of expected material... so I am giving this site another chance of an order to see if I like the products. I find many of the size charts to be very inconsistent.
I expected a larger selection of men's plain tee shirts and also was looking for children's clothing, but didn't find either of these. Then after I confirmed the order I realized it was not to Boscov's Department Store.
Thank you for your feedback. There should have been a misunderstanding between us. Please kindly note that orders are being submitted by customers, we are not able to find any unpaid orders from other companies.
Any orders would not be gone through without permission or authorization from customers.
We will forward it to our related department and keep improving our products and services. We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I expected a larger selection of men's plain tee shirts and also was looking for children's clothing, but didn't find either of these.
I ordered a simple linen summer dress. It took 2 weeks plus to receive. When it arrived it was nothing like the dress they advertised. It was gigantic and the seams on one side were totally unraveled. Since their website claims easy, no hassle returns which the customer is responsible for, I thought it would no big deal. I went to the return instructions and requested a RMA #. That's when the it all went sideways... Yes, I could return the defective item for a refund (Total Price including shipping $40) however, their returns center is in Hong Kong and the shipping charge was $70.00! When I complained they advised they could give me a 20% refund ($7.00) if I wanted to keep the dress. Not much of an option right? Ridiculous. Nowhere on this site does it indicate this business is located in China! That would certainly make you think twice about dealing with them,
We have stated the details clearly in our return policy.If you want full refund, please follow the instruction to arrange your return.
The actual ordering experience was good, although the shipping costs are an eye-opener.
The sweatshirts run very large; they hang on me, and I wear a small. I have to use them as overshirts (over another regular sweatshirt!). I was tempted badly by the great cat artwork on these shirts, so I ended up ordering 4 more! But they still fit 'way too big!
Easy to love, easy to order, received rather quickly.
You have a lots of contradicting information in your sizing charts. My bust size is 50" however I have never ordered a 5XL before in my life. Some of your plus sizes don't seem to go above size 12. Your basic leggings as 1 size fits all... should have a range. 1 group of leggings said the waist size range was 106 inches for the for two different sizes. Overall, very confusing and vague. Will see how accurate? Laundry instructions could be a little more specific as well. Also a lot of your material listings are vague... for example cotton blended with what... is it modal fabric? It should be more clear.
You have a lots of contradicting information in your sizing charts. My bust size is 50" however I have never ordered a 5XL before in my life. Some of your plus sizes don't seem to go above size 12. Your basic leggings as 1 size fits all... should have a range. 1 group of leggings said the waist size range was 106 inches for the for two different sizes. Overall, very confusing and vague. Will see how accurate? Laundry instructions could be a little more specific as well. Also a lot of your material listings are vague... for example cotton blended with what... is it modal fabric? It should be more clear.
ORDER HBDDI******* I have tried your method of returns and it doesn't work saying my account does not exist, Facebook sign in doesn't work either nor does Google.
I ask you again to email me a pre paid postage label so that I can return these items and get a full refund of £61.53.
This is the second message I have sent you, see below
Hello.
I am very disappointed with the quality of all three items I have received, would you kindly email me a pre-paid postage label so that I can return the three items. I will expect a full refund at your convenience please.
Regards
Bill
Sorry for the inconvenience.Do you have an account on our site?If not, you can sign up for an account and can then submit the return request.
Upon checking, we have sent you an email about return and you received it and accpeted our offer.
If you have any problems, feel free to contact us via email or online chat
I have been very happy with JustFashionNow so far. If anything changes I'll be sure to add my comments but so far it's been easy and there are several ways to pay over a period of time. The items I've received are just as described.
I have been very happy with JustFashionNow so far. If anything changes I'll be sure to add my comments but so far it's been easy and there are several ways to pay over a period of time. The items I've received are just as described.
The web site was easy to use. The items I received were cheap looking and poorly put together. The boots were not true to size and look like plastic. The photos do not represent what you will receive. The shirts appear to be sweater type material on the website but they are actually pictures or screen print on shirt like material. The sandals appear beautiful in the ads but they are cheap flip flops with a circle glued to the bottom as the heel. Do not wast your money!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
DO NOT ORDER FROM THIS SITE! It took 8 weeks for all of my items to arrive. They don't tell you how long the shipping will take until after you order. Such a scam. I ordered four dresses and a pair of shoes. Three of the dresses are not even what I ordered. One dress the picture was changed on their site a few weeks after I ordered it. Two of them looks nothing like the picture. All three extremely low quality fabric. Seriously disappointed. I did give one star because one dress looked like the picture and is ok. The shoes are ok—again, made with poor quality material, but kind of cute so maybe I can wear them a few times before they fall apart.
I am not going to go through the hassle of trying to return the three dresses. I'll just end up paying more to ship them and probably never get my money back.
Order NO: K*******
We feel terribly sorry for all inconvenience.The packages temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. Thank you for your understanding! We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
I have spent the month of November in correspondence over the goods sent to me from JustFashionNow. I spent significant money on a number of items i believed were to represent the slick advertisements - both in look and quality of materials. What i got was neither. The fabrics were rubbish and sizes ordered were about 2-4 sizes too small (even though size chart used) The styles were absolutely nothing like the advertisement in any remote shape or form. I will never go to this website and encourage those that read the reviews to believe what they read as it is all true.
Your feedback is so important to us and we will do every effort to provide better products and services.
This "company" is just one scale on the snake that is hiding behind all of his fake companies (many names, same scam). One of the riches men in China is behind this marketing scam. They post great ( photoshopped) pictures, falsely describe the items, send super cheap knock offs, and then make it impossible for the customer to return.
Don't feed the snake!
Edit: And now JFN has sent me an email asking me to remove my review. That will NOT be happening. Let me also add that the positive reviews are all fake... this is part of their marketing scheme.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We are a trustworthy online shopping store, not a scam.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
My one item took a month to arrive. The fabric is unusual and requires ironing. I falsely assumed it was a Jersey that would be easy to launder. Sizing was true so item did fit nWon't order from them again
Love your merch. And the prices are fantastic! Thank you!
In the end, you have to pick and choose from a long list of "wanted" because JFN has at least something on every page that you either want or need!
I have seen ads for this company and their clothes were unique and pretty. I knew these clothes were made in China, so I ordered one size larger than I usually wear. NOT ONE of the items fit. I couldn't get even get most of them over my head. The fabrics all were of poor quality. Beware of their return policy. I now have eight items that I am going to donate to a thrift store or women's shelter. Maybe someone can use them. Good luck if you decide to buy anything from Just Fashion Now.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Could you please provide your order number so that we can help you?
It took longer than I expected to get my order and so far I am still waiting for one article to be delivered. One of the items was too small and one way to big and did not even look like what was ordered. I hope others have better luck!
Sorry that you're not satisfied with the item(s) and thank you for your feedback. The last one is on the way to you now. Many thanks for your waiting and have a nice day.
Shipping costs and total cost of merchandise made check out confusing!
Truly amazing selection and colors. Vast majority is true to its size. Pretty dresses for affordable prices. The only problem, all comes from China and it takes awhile to receive the order. And return is $42 by UPS. I chose to pass few to others and still love the rest.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Sorry for the inconvenience caused. We will try our best to improve our service and provide you the better shopping experience.