My returned items package sent Aug. 26 (cost $43) arrived in Shanghai, China. It was shipped out to address on Sept 2, and is still "in transit" today Nov. 1! They said the return tracking is your responsibility. USPS does not track once it enters China. I gave them all the info they needed to track it. For all I know they could have received it. Order #K*******. The quality was thin junk not at all what was pictured. (sorry no photos see other reviews) I was ripped off $60 plus my shipping. It could have been worse.
I bought two pair of the casual pants they feature in the first pages. I wanted 100% cotton and the fabric looks like linen in the pictures. I know I checked fiber content. Just yesterday I saw identical pants on another site (probably the same company) and those said 100% cotton but when looking on this site today the content says 100% polyester! I know I would not have ordered. And the laundering instructions say "Professional Dry Clean Recommended". They look cute in the photos but are actually big and baggy and long but of a fabric that does not roll up as indicated in the photos. I won't waste more money sending back to China. I'll give to GoodWill.
Dear customer,
We apologize for any inconvenience you may have experienced with your order. We understand that the fabric content, fit, and laundering instructions of the pants you received did not meet your expectations.
To better assist you, please send us an email with your order number or email address associated with the order so that we can investigate the issue further and work towards a resolution for you.
We value your business and appreciate your feedback. If you have any further questions or concerns regarding your order or need assistance with anything else, please don't hesitate to contact us at support@justfashionnow.com. Our customer service team is always here to help.
Best regards,
Jules
JUSTFASHIONNOW
Great prices. Clothes were a little on the roomy size. Dresses I thought would be a bit shorter. One pair of shoes just a tiny bit less than size ordered. Seems to be good quality. Overall, enjoying the clothing. Something different!
Perfect place on the internet to buy clothes! I love shopping here, I can't live without it! I bought clothes, accessories, bags online, I made purchases three times in the last two weeks! I'm still waiting for my package to arrive!
I bought some clothes from the website. Terrible quality and fit. I returned them following instructions (to China which involved considerable cost) but have not received a refund. I have attempted twice to contact the company with no response. It is obviously a complete scam, lousy quality, service and I warn everyone to stay away from this company.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I placed my order June 4th, it is now July 13th. It took a month until they even let me know two of the 4 pairs I ordered were out of stock. I can't even believe I have gotten just one pair(two days ago) in such a long period of time. These were ordered for a trip. Trip has been over and done with. Customer service? Does not exist. Took two weeks to respond when I asked where my order was! All coming from China so cheap, cheap, cheap!
Hi Allison B., Sorry for my late response. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address
This is a disreputable company. Stay away. Does anyone have their address.
They sell a few nice things and some not so much. However do not think you will be able to get a refund or credit. Will not happen. They wait out the clock by letting you know you only have 7 days to answer them but they do not respond.
Stay away from this company of scammers.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good, I will buy again for sure
Ordered two dresses from JustNowFashion. One was actually quite nice, but the other was severely disappointing. Way too short, and the material was terrible. Had to pay close to $15 for return shipping. It makes sending it back almost not worth it. To be fair, they have disclosed this in their PDS. Still, not the best experience. Read reviews before buying.
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Items were not the right size as per their sizing chart. Dresses shown as being above knee or on knee are maxi length (I am 5'10) and the fabric is not as shown in the photo.
When I contacted them they offered me 15% cash to keep the items and told me items had to be returned to China at my own expense which includes duty fees on return items. They also suggest that I use the refund to alter the dresses I suppose to fit. I have bought dresses from China that have been perfect fit and as described and shown in picture. I did not know they were from China until they arrived.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. Hope we can find a better solution. We stay always at your service.
I ordered from this company thru' Amazon... They did NOT give me free shipping tho' I am an Amazon Prime member... The shoes were not the size I ordered, so they sent me another pair in a different color without my permission. The orders came at a snails pace, and took my having to call to straighten out the order more than once. I will never order from this company again...
I ordered 3 shirts just before the virus struck. He was concerned that they might not be able to reach the country or that it might take months, so he asked to cancel the order. They were very helpful they canceled and refunded my money without any problem. Will buy from them again this time as the situation is clearing up.
All positive for this online boutique. I have had great service, excellent items and collections. All of them are as similar in quality as in price. I would dare to say that I love this website and will be placing an order soon. I have shopped multiple times and have always had zero problems. The company offers excellent value for money and offers very friendly and flexible customer service. Highly recommended.
I'm a true 7, have been my entire adult life. Neither of the sandals I bought fit. And somehow they're also uncomfortable while being slightly too big. Make sure you read the material of the dresses. I bought a few for summer while WFH and they turned out to be polyester, so not cool in an un-air-conditioned house. My own fault.
It was hard to pare my shopping cart down to my budget, so many cute clothes.
The clothes I buy here are shipped smoothly and are always super nice packaging, and I have purchased them on your website many times. Their selection is very wide, and the price is also quite good with all available discounts <3
I like the designs and the fabrics, but the sizes are odd. Only one item actually fit; all others were way too big and too long. The return policy is lousy so I won't be ordering any more from this website.
Love the choices - and having each item shown so clearly.
I have been a customer of this boutique for quite some time and could not be happier with its products and services. The price of the clothing is priced right, the material is amazing and the clothing is high quality and true to size. I do all of my shopping online, and sometimes I have questions and can email them directly and they respond in minutes. Also, shipping is really fast. I highly recommend this website.
Huge disappointment. Becareful when you see pretty pictures online. Material was horrible and top of dress way too small. Flowing layers--no--the layers were sewn to the dress so they cannot move. Colors were very faded and not as shown. Took so long to arrive that it showed up a week after my event. It was shaped oddly--very small up top, overly wide on bottom. Not at all like the online photo. Then they told me return it to China which costs nearly $70. They don't cover returns at all.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.
Most gorgeous fashions I have seen in a very long time.
I am very satisfied with my purchases. You had never bought clothes online, I've been shopping with this store for two years now. For my first, one of the skirts had a defect and could return it and be reimbursed without problem. The clothes are very beautiful and original. Undoubtedly, there will be more purchases in the future.
I have been using this online boutique for a long time, I love their clothes and it is always my first and usually my last stop for shopping online. There is always something for my style, not only that, the website is easy to use along with the discounts I receive on my online purchases. As I was saying, they have never failed me, especially with returns. Absolutely great.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Your feedback is so important to us and we will check this issue and do every effort to provide better products and services.