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JustFashionNow

How would you rate JustFashionNow?
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Massachusetts
1 review
5 helpful votes
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Just A Rip Off Now
November 1, 2020

My returned items package sent Aug. 26 (cost $43) arrived in Shanghai, China. It was shipped out to address on Sept 2, and is still "in transit" today Nov. 1! They said the return tracking is your responsibility. USPS does not track once it enters China. I gave them all the info they needed to track it. For all I know they could have received it. Order #K*******. The quality was thin junk not at all what was pictured. (sorry no photos see other reviews) I was ripped off $60 plus my shipping. It could have been worse.

Date of experience: November 1, 2020
Justfashion N. JustFashionNow Rep
over a year old

Your feedback is so important to us and we will check this issue and do every effort to provide better products and services.

Florida
1 review
0 helpful votes
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Bait and switch
August 24, 2023

I bought two pair of the casual pants they feature in the first pages. I wanted 100% cotton and the fabric looks like linen in the pictures. I know I checked fiber content. Just yesterday I saw identical pants on another site (probably the same company) and those said 100% cotton but when looking on this site today the content says 100% polyester! I know I would not have ordered. And the laundering instructions say "Professional Dry Clean Recommended". They look cute in the photos but are actually big and baggy and long but of a fabric that does not roll up as indicated in the photos. I won't waste more money sending back to China. I'll give to GoodWill.

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2023
Miss W. JustFashionNow Rep
over a year old

Dear customer,

We apologize for any inconvenience you may have experienced with your order. We understand that the fabric content, fit, and laundering instructions of the pants you received did not meet your expectations.

To better assist you, please send us an email with your order number or email address associated with the order so that we can investigate the issue further and work towards a resolution for you.

We value your business and appreciate your feedback. If you have any further questions or concerns regarding your order or need assistance with anything else, please don't hesitate to contact us at support@justfashionnow.com. Our customer service team is always here to help.

Best regards,
Jules
JUSTFASHIONNOW

Washington
1 review
0 helpful votes
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Clothing Fit
May 18, 2022

Great prices. Clothes were a little on the roomy size. Dresses I thought would be a bit shorter. One pair of shoes just a tiny bit less than size ordered. Seems to be good quality. Overall, enjoying the clothing. Something different!

Date of experience: May 18, 2022
Sweden
1 review
0 helpful votes
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Perfect
September 1, 2020

Perfect place on the internet to buy clothes! I love shopping here, I can't live without it! I bought clothes, accessories, bags online, I made purchases three times in the last two weeks! I'm still waiting for my package to arrive!

Date of experience: August 31, 2020
Australia
1 review
0 helpful votes
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Appalling - total scam
September 5, 2019

I bought some clothes from the website. Terrible quality and fit. I returned them following instructions (to China which involved considerable cost) but have not received a refund. I have attempted twice to contact the company with no response. It is obviously a complete scam, lousy quality, service and I warn everyone to stay away from this company.

Date of experience: September 5, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Pennsylvania
1 review
1 helpful vote
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DO NOT BOTHER!
July 13, 2018

I placed my order June 4th, it is now July 13th. It took a month until they even let me know two of the 4 pairs I ordered were out of stock. I can't even believe I have gotten just one pair(two days ago) in such a long period of time. These were ordered for a trip. Trip has been over and done with. Customer service? Does not exist. Took two weeks to respond when I asked where my order was! All coming from China so cheap, cheap, cheap!

Date of experience: July 13, 2018
Justfashion N. JustFashionNow Rep
over a year old

Hi Allison B., Sorry for my late response. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address

Canada
1 review
1 helpful vote
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This is a disreputable company. Stay away. Does anyone have their address.
They sell a few nice things and some not so much. However do not think you will be able to get a refund or credit. Will not happen. They wait out the clock by letting you know you only have 7 days to answer them but they do not respond.
Stay away from this company of scammers.

Date of experience: September 5, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Canada
1 review
0 helpful votes
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My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good, I will buy again for sure

Date of experience: July 1, 2021
Australia
1 review
5 helpful votes
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Ordered two dresses from JustNowFashion. One was actually quite nice, but the other was severely disappointing. Way too short, and the material was terrible. Had to pay close to $15 for return shipping. It makes sending it back almost not worth it. To be fair, they have disclosed this in their PDS. Still, not the best experience. Read reviews before buying.

Date of experience: July 22, 2018
Justfashion N. JustFashionNow Rep
over a year old

JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.

Florida
1 review
0 helpful votes
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Items were not the right size as per their sizing chart. Dresses shown as being above knee or on knee are maxi length (I am 5'10) and the fabric is not as shown in the photo.

When I contacted them they offered me 15% cash to keep the items and told me items had to be returned to China at my own expense which includes duty fees on return items. They also suggest that I use the refund to alter the dresses I suppose to fit. I have bought dresses from China that have been perfect fit and as described and shown in picture. I did not know they were from China until they arrived.

Date of experience: June 11, 2021
aff j. JustFashionNow Rep
over a year old

We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. Hope we can find a better solution. We stay always at your service.

Arizona
1 review
0 helpful votes
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Never Again!
September 11, 2022

I ordered from this company thru' Amazon... They did NOT give me free shipping tho' I am an Amazon Prime member... The shoes were not the size I ordered, so they sent me another pair in a different color without my permission. The orders came at a snails pace, and took my having to call to straighten out the order more than once. I will never order from this company again...

Date of experience: August 12, 2022
California
1 review
0 helpful votes
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Excellent service.
April 1, 2021

I ordered 3 shirts just before the virus struck. He was concerned that they might not be able to reach the country or that it might take months, so he asked to cancel the order. They were very helpful they canceled and refunded my money without any problem. Will buy from them again this time as the situation is clearing up.

Date of experience: March 2, 2021
Iceland
1 review
0 helpful votes
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All positive for this online boutique. I have had great service, excellent items and collections. All of them are as similar in quality as in price. I would dare to say that I love this website and will be placing an order soon. I have shopped multiple times and have always had zero problems. The company offers excellent value for money and offers very friendly and flexible customer service. Highly recommended.

Date of experience: January 25, 2021
Michigan
1 review
0 helpful votes
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Sandals don't fit and are uncomfortable
June 13, 2021
Updated review

I'm a true 7, have been my entire adult life. Neither of the sandals I bought fit. And somehow they're also uncomfortable while being slightly too big. Make sure you read the material of the dresses. I bought a few for summer while WFH and they turned out to be polyester, so not cool in an un-air-conditioned house. My own fault.

Date of experience: June 13, 2021

It was hard to pare my shopping cart down to my budget,...
May 14, 2021
Previous review

It was hard to pare my shopping cart down to my budget, so many cute clothes.

Date of experience: May 14, 2021
Serbia
1 review
0 helpful votes
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Super nice
May 27, 2020

The clothes I buy here are shipped smoothly and are always super nice packaging, and I have purchased them on your website many times. Their selection is very wide, and the price is also quite good with all available discounts <3

Date of experience: May 27, 2020
Nebraska
1 review
0 helpful votes
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Disappointing
September 17, 2022
Updated review

I like the designs and the fabrics, but the sizes are odd. Only one item actually fit; all others were way too big and too long. The return policy is lousy so I won't be ordering any more from this website.

Date of experience: August 18, 2022

Love the choices
July 18, 2022
Previous review

Love the choices - and having each item shown so clearly.

Date of experience: July 18, 2022
Switzerland
1 review
1 helpful vote
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I have been a customer of this boutique for quite some time and could not be happier with its products and services. The price of the clothing is priced right, the material is amazing and the clothing is high quality and true to size. I do all of my shopping online, and sometimes I have questions and can email them directly and they respond in minutes. Also, shipping is really fast. I highly recommend this website.

Date of experience: March 12, 2020
New York
1 review
0 helpful votes
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Disappointed!
July 17, 2021
Updated review

Huge disappointment. Becareful when you see pretty pictures online. Material was horrible and top of dress way too small. Flowing layers--no--the layers were sewn to the dress so they cannot move. Colors were very faded and not as shown. Took so long to arrive that it showed up a week after my event. It was shaped oddly--very small up top, overly wide on bottom. Not at all like the online photo. Then they told me return it to China which costs nearly $70. They don't cover returns at all.

Date of experience: June 17, 2021
aff j. JustFashionNow Rep
over a year old

We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.


Most gorgeous fashions I have seen in a very long time
May 16, 2021
Previous review

Most gorgeous fashions I have seen in a very long time.

Date of experience: May 16, 2021
GB
1 review
0 helpful votes
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I am very satisfied with my purchases. You had never bought clothes online, I've been shopping with this store for two years now. For my first, one of the skirts had a defect and could return it and be reimbursed without problem. The clothes are very beautiful and original. Undoubtedly, there will be more purchases in the future.

Date of experience: November 20, 2020
Netherlands
1 review
0 helpful votes
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Absolutely great
October 8, 2020

I have been using this online boutique for a long time, I love their clothes and it is always my first and usually my last stop for shopping online. There is always something for my style, not only that, the website is easy to use along with the discounts I receive on my online purchases. As I was saying, they have never failed me, especially with returns. Absolutely great.

Date of experience: October 8, 2020

Overview

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,772
value
476
shipping
465
returns
285
quality
6,955
This company responds to reviews on average within 1 day

Instant Feedback

122,396 reviews
+347