I ordered three dresses base on what they looked on line using American dollars. When received two of the dresses they were so bad and ugly that immediately cancelled receiving the third one. It was very difficult to fin the return procedure on line. After contacting the customer service, Eventually I got the return shipment label to China. Following exact instructions, returned the items via regular Canada post office mailing services. After a while followed up with the customer service, the denied receiving the items. Mailed them the copy of the post office receipt, yet didn't find it. Waited for over three months and they denied to give my money back. Lost the money to order items and the return shipment to China.
Unreliable. Will never buy from them again and will let all my friends know.
I am still waiting for an order (2 dresses) I placed on March 4th. 15 days passed when I emailed them per instructions on their site. Response came that stated " inventory issue" will be shipped 5- 8 business days. I expected a delay bc coming from China but this is ridiculous. I will be reporting this to my credit card company and as I learned from other reviews Pay Pal. I will let you know if I receive my items. # thumbsdown
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
The website led me to believe that returns were free. The time to return was not sufficient as they had delays on all my items at customs or the shipping handler. Items that said they would take 7-10 business days dragged on for several weeks. Any items you order be sure you want them as returning will cost you more that the items.
Easy to use website and very convenient checking out
This is undoubtedly the worst shopping experience I have ever had! The merchandise does not even resemble the photos they publish on their website, the products are cheap, the material horrible, and the workmanship poor. They ship to you from the US, but you don't know until after the fact that any returns must be sent to China, at YOUR expense, which may cost more than the refund. Then they try to bribe you to keep the items by offering a small discount. And then they try again. Since my experience I've checked with the BBB and read numerous complaints from customers who were still waiting for their refund. And I'm still waiting for mine. This company is a total scam! ZERO stars!
The quality is ok and the browsing of the site can be addictive. Postage is pricey, specially for one pair of leggings and made them expensive for what they are. My main issue is that I am now plagued with messages from this company several times a day to the extent that they are becoming a nuisance. I should unsubscribe but like browsing.
Waiting to see if the quality is there but the browsing is addictive. Postage is pricey too, specially for one pair of leggings!
Reviews that herald this site and products as great have to be frauds written by the company to counteract the horrible service JFN is. Let's start with the service - immediately takes your payment within 1 hour. However, you will wait 4 - 6 weeks for your items. And they will trickle in, piece by piece. Second, when you get them, yes they are cheap, as you get what you, pay for, but sizing is wrong, and the colors you see online look very different from what you get. Third, any return policy or customer service is non-existent. Do not. DO NOT waste your time or money. Makes going to a brick and mortar store seem attractive all over again.
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Ordered all sizes too small. Jeans were to be 35 inch waist. 32 inch when received, they were floods not like described. Button hole still stitched up. Complained. They said to return, I had to pay shipping to China. Even though it was their mistake. Finally they said they would give me 25% off jeans. So $30.00 jeans now $23.00. Can't wear. I don't even give them 1star. Never again. The company is located in Markham, Ontario. Gives Ontario a bad rep, which is sad.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
They sent me dresses that looked nothing like their website. Below the knee dress actually dragged on the floor even though I'm 5'7". The fabric is like cheap silky thin tissue paper bag. And now I get just 15% back which means I'm paying $60+ for unusable items because they sent clothing that they misrepresented and if I do not pay the outrageous price to ship them back I just get a15% refund. Unusable. PLEASE BEWARE of this company. Compare my pix with what they show on their website. Look cute on their website but are the worst possible quality you can imagine!
Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I wasn't aware of your location until I started process to return my order. Wow, what a surprise! That shipping cost of $45 was more than I expected. I didn't realize that it must go through customs! You have cute clothes, but, unfortunately, I can't afford such high shipping rates every time an item doesn't fit.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Should have read reviews before purchasing 2prs of summer sandals in August 2018. Shoes were too large and very floppy. Poor quality. I went thru the return process their customer service dept. told me and returned merchandise. Wasted additional money for the return.
To this day. Over 90 days since I returned items my refund has not been received. I should have listened to my daughter's warning to not order from this co.
Buyer Beware!
It will take some time for the shipment of the return package. You can check it with your carrier. We will process your return for you after receiving your return package.
I just started ordering with this company. My first order was perfect and everything was as promised.
This second order of four blouses had two that were great and one that was way too small and one that was like an extra large. I will not place anymore orders as this can get expensive. It is too much work to return the two items so I gave them to Goodwill as a donation. I will not be placing anymore orders.
Received my first order today and loved everything. I just placed my second order. Really love the clothing I got today! Thank you so much.
The clothing is cute and the ordering is simple however, the items take about two weeks to arrive and there is no free returns. Also, if you put an item in the cart by accident, there's no way to delete it.
I bought two items. One was as pictured the other made me feel like I was wearing a costume top.
The sizes are true to size of the two tops I purchased. (The white ruche top and the black with leopard looking top).
Customer service is ok, they have a way to chat with someone through email and they require you to have your order number ready for the form.
The ordering was simple. The site is simple to use. Photos could be clearer.
This is by far my favorite online shopping company, always charming and quick to answer any questions you have and process exchanges or refunds. The quality is always excellent. I couldn't recommend this site enough that they really care about their customers!
I ordered over $100 worth of items from this site, after first reviewing the return policy. The overall quality of the merchandise was marginal. The descriptions said cotton or cotton blend - Don't believe it! There wasn't a thread of cotton in any of these pieces. However, I did keep the sleeveless merchandise because it was tolerable. The tops that had quarter length sleeves were made out of some kind of slinky, printed synthetic material that was awful. The sandals were made poorly. The upper strap was white plastic and so loose I think it's a tripping hazard.
Returns: After contacting them by email 3 times in as many weeks, I got no response on how to return 3 items and get a refund or something. What I got was Crickets! None of these floral patterns, even though pretty, are embroidered.
They are all printed on this synthetic blend that doesn't breathe which makes them terribly hot for wear in the summer months. Buyer be ware! I would avoid this website in the future.
Excellent service. I ordered 3 shirts just before the virus struck. He was concerned that they might not be able to reach the country or that it might take months, so he asked to cancel the order. They were very helpful they canceled and refunded my money without any problem. Will buy from them again this time as the situation is clearing up.
I truly wish I had checked here first before I fell into the trap of Just Fashion Now.
Please if you have not ordered yet save yourself the misery!
As with many of the other reviews here, I too was very disappointed with the quality of the items that did actually arrive - and I am still waiting for one top - which who knows if it will ever be delivered?
I have been in contact with the customer service to ask for a cancelation or refund and that is a joke.
My lesson is learned! All I can do is hope to help someone else for making the same mistake.
Sorry for the unhappy experience with us, we will keep improving our services and products.
Very easy clear fast. Reliable mail Service. Sizing inconsistent for one item. Thickness factor: thicker material than needed... expected more gauzy or light for summer, but can use for autumn. Add onesize up for good fit.
The shopping experience was OK. The goods delivered are trash. And assuming that they came from Guangxiou or wherever, I figure there's no use asking for a refund. I'll put the jacket into my Salvation Army bag and forget about it. And I won't order anything more from Just Fashion Now.
I have received all but one of my items that I ordered. They are beautiful and very
Affordable. I had ordered some of them to wear to a wedding two weeks later and
My order didn't come in. Had I know they were coming from China, I would have
Picked something else to wear. The order took a month to get to me. Still very
Beautiful and I'm pleased with what I bought, just needed it all sooner. VC
Love the pictures. Easy to navigate. Great job. Thanks so much.
It is waaaaaaaay bigger than I expected. I ordered my usual size, should have gotten 2 sizes smaller!
Looks great, nice material,, just really really big. Will try to have altered and hope for the best.
So far no size, material, shipping, quality issues. Not even a little Amazon!
We shall see.
Some items were not as described, and I probably won't use them or will give them to a thrift store. Fabrics are so thin and slippery feeling, I don't want to wear them. Long delivery time also a problem
As long as the clothes fit when I get them, and them material is nice, I'm happy
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.