I bought a dress on this website, when I found out there was no stock, this page suggested similar dresses that I might like. Fantastic service, the payment option is great too, and it definitely makes it more likely to buy as I don't have to pay anything until I'm sure I love the item.
Website is ok, works except when you try to return anything. You never receive the authorization and address to return items, soon it is too late to send back. Will not be ordering from JFN any more.
Shirts/tops are acceptable, but dresses are not sized for anyone with c cup breasts. Bodice lines end at nipple line, not under breast as shown in photos.
Good website easy to use. Like the diversity in items
Fast delivery. This is my favorite online store because they have the best selection of dresses and very fast delivery. I'm a total procrastinator so it's great to be able to rely on them for last minute orders.
I had a great shopping online experience here, I had no problems with delivery, I received my dress in a few days. It was exactly what I asked for, not a problem as I once thought. I don't order clothes online just because of size and quality issues, I like to see them before my purchase, so this was a first time experience for me and I was not disappointed. I will shop with these girls again :)
The pictures of your products look so good, and yet, when they arrive, the garments are made of very cheap, thin material, that has no body or shape. This dress is almost see-through! And it's not lke you could wear a slip under it, as you would see the slip through the fabric! Shipping charges seem awfully high
JFN sent me a dress I ordered for my wife's birthday. The neck opening was too small for a young child.
I wrote to them four months ago. Still no response. Waste of money. Cannot recommend this company.
The dresses were constructed very well, however only one dress came looking like the one I ordered. All the others were of the same material but completely different styles. Fortunately, I can sew and am able to make changes to the dresses to my liking but not everyone can sew and make the needed changes. And while they could take them to a seamstress that would require more money and there goes your savings. So my advice here would be buyer beware " If it seems too good to be true, it probably is". This was definitely false advertising, but since they came from China I don't know how enforceable that law is, so I decided to work with what I had. Would not order from them again though.
One dress arrived after about 4 weeks. It's ok but wouldn't have bought it if I'd seen it in a shop. Material thin. Second one arrived after two months. It's huge. Possibly ok in correct size, but who wants expense of posting back to China? Wish I'd looked at reviews before ordering. It's the last time I ever order anything that pops up on a website I'm viewing without checking it out first. Lesson learned!
Everything fits great. Nice quality. All but one item showed up in a reasonable amount of time. The last item took too long. I was concerned that it wouldn't arrive. Happy to see it in my mailbox today!
Nice selection of unusual tops. Hope they all fit and arrive soon.
Ordered a couple of items, 3 weeks later no sign of them, looked up the company on line saw bad reviews emailed company who told me I had only paid for half my order and that it would take another 7-15 days to process!. I told them I have proof of full payment on paypal, to cancel my order and refund me or I would be involving my solicitor. Three days later full refund back in paypal account!
We are sorry for the inconvenience caused. Please log into your account first and then click Contact Us to submit your message.
For faster response to order status query, please do submit a message " Please tell me when I can expect my order."
I ordered 3 items on 3/12/2021. They quickly responded that they would ship in 10-15 days. They did not. After I contacted them they apologized, and later said they had shipped an my order was now complete. Weeks later ONE item arrived. It was very poorly sized and poorly made. I again contacted them only to get a repeat performance. The cut of the garment appeared to have been done by a five-year-old. The proportions of the item would not have fit ANY human being! Once again my order was called "complete." On 5/18/2021 I again contacted them only to be asked to please be patient a while longer and they would offer me a 20% discount on my next order! This does not seem to be a legitimate business. I would strongly discourage anyone from ordering.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
I've shopped here before, but recently (and for the first time) I needed to return some items because they didn't fit. I got in touch and they couldn't have been more helpful! I received news within 24 hours of emailing it. An absolute pleasure to deal with your staff.
Bought 2 pairs of waterproof boots and after wearing them a couple of times my sock was getting wet I contacted the company to ask for a refund or exchange as they weren't fit for purpose but because it was past their 15 day return policy they wouldn't help at all. I have sent them photographic evidence as I would expect a pair of boot to last more than 6 or 7 times of wearing them but their customer service is disgusting! Be aware that if you buy from this site and you don't live in china it will cost you a fortune to return items! I wish I had read reviews on trust pilot before ordering from this company!
Sorry for the unhappy experience with us, we will keep improving our services and products.
Worst crap ever! Flawed stylying, sewing, fabric, sizing, etc. Cheap Chinese crap that cannot be worn. False advertising in ads. No info available to return items or get credits. Worst on-line company I have ever ordered from. Stay away from this miserable site.
Sorry for making you feel like that and thank you for your feedback and we'll report it to improve our product and service.We will do every effort to provide better products and services.
Charged more than agreed to, hassle when saw duplicates put in and I told immediatly. Unrealistic replacement option - has tp be same exact price- really? Charge more if more! Will never order from here again and its to bad because some cute stuff!
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Sometimes website gets stuck loading
The ads and the site are a bit confusing as to how to use them. When I started, there was a 15% off coupon, later there was an 18% off offer, then there was a 20% off offer, then a 25% off, but I never saw how to get any of the coupon codes, except the first. If there is a way to still get the 25% off, let me know--I would love that!
None of the clothes fit, all looked horrible on me, not at all like they looked on the models. Returning them to China would have cost over $100, so I was stuck with getting 15% back from my $190 purchase--I wasted a lot of money, as it turned out, and I will not recommend that anyone use your company.
The ads and the site are a bit confusing as to how to use them. When I started, there was a 15% off coupon, later there was an 18% off offer, then there was a 20% off offer, then a 25% off, but I never saw how to get any of the coupon codes, except the first. If there is a way to still get the 25% off, let me know--I would love that!
My experience was terrible because I did not know this company was in China, which it took months to get my merchandise. And coming from China... the shirts are too small. I would have ordered a size up if I had known they were coming from China because China always makes clothes very small. I will never do business with this company again...
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Shipping too expensive
The sizing was all over the map! Some I should've ordered small, some medium… One was recommended is large, and it's huge.
And the return policy is ridiculous! Less than half of my order was satisfactory and it would cost me almost as much to return it as a Del's Dubai it.
I will not use this company again again.
Dear Customer,
We appreciate your feedback and would like to address your concerns.
Regarding shipping costs, the shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process.
We now offer free shipping when the order amount after the discount is over $99.(Final sale items and pre-sale items are excluded).
We strive to offer competitive rates while ensuring that our products are delivered securely and reliably. However, we understand that shipping fees may be a concern for some customers, and we are constantly reviewing our rates to ensure that they remain as affordable as possible.
In regards to sizing issues, we recommend that our customers refer to our sizing charts and product descriptions before making a purchase to ensure that they select the correct size. The detailed measurements of different products on our website differ even in the same size., we cannot guarantee that all items will fit perfectly. However, we do accept returns or exchanges on most items, subject to our return policy.
For our return policy, you can check this link:https://www.justfashionnow.com/information/returns
Regarding return shipping fees, please note that any fees associated with returning the item to us are the responsibility of the customer. We recommend that customers choose a reputable shipping provider and obtain proof of postage in case the item is lost or damaged during transit.
Once again, we appreciate your feedback and hope that this information has been helpful.
If you have any further questions or concerns, please do not hesitate to contact us via email support@justfashionnow.com. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
The process is easy. Returns are still a challenge I have had great results and some mediocre. My wife likes all her choices. My daughter not so much. The after sale corrections are difficult if non existant.
After over a month wait i still don't have all my items. I've done the whole live chat multiple times. They divided my order for some reason leaving out two items, that were sent back because they didn't have my full address on the shopping label. So still have to wait for the last two orders, summer will be over by the time this is resolved! On to the quality smh... I went to try on am outfit and it has holes in it from being cut in a few places. It's not even worth the money. Time and aggravation to return. The materials look nothing like the pictures. I will NEVER EVER order from this company again. This experience has been one of the most annoying shopping events in my life. Don't waist your time or money!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Could you please provide us the number of your order so that we can better solve your problem?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.