The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Purchased through PayPal. Money was collect by seller immediately. Items were not received for 2 months. Purchases were clothing and were garbage and sized very small. Contacted seller and found out items had to be returned to China at high shipping cost or I could receive a 15"% cash back (on $ 70.00 that is $ 10.50). This company is unethical
And knows most will throw the clothes away and lose their money. I am in the process
Of disputing this with PayPal. I guess we have to do research on every company we
Purchase from on-line.
First of all I love the prices of the site! The clothes looks like the pics and they are so stylish! In love with this website!
Placed an order for beach cover up. Took from March 19th to April 17 to receive it after many requests. When finally did arrive (way to late for my vacation anyway) it was not what I ordered or total misrepresentation of item on site! Now in battle trying to get it back to them and holding payment. Discover wonderful dealing with this issue but Paypal also a nightmare. Never/ever again. Also when asking where item was generic email constantly sent claiming in the next 10 days. Bull
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I wish I had read these reviews before ordering 2 items. The prices are so cheap I figured there must be a catch. I lived in Mainland China for 6 years and when I read the "Good" reviews, the "English" reminds me of the menus, newspaper etc. that someone translated from Chinese to English, when I lived there. I could tell right away as I read the too few positive reviews that they were plants. I guess the old adage is true "If it sounds too good to be true...
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I always buy my required clothes from the online store. I will not say anything, there are some shops whose quality of work can not please me. But I got it from Just Fashion. Good Experience In A Tall.
BEWARE I made a purchase and never received the items. When i contacted customer service I got a form response saying items were on back order and it would be another 10 days. Its bewn over a month and no items have been received.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
Do NOT use this company. I ordered 6 items and 4 turned up and they were shoddy I am trying to return them and the customer service team dont reply and i pursued it and they offered me a 15% return of the £150 i spent. I am reporting this company to Trading standards DO NOT USE THEM it is a scam company in china
We apologize for the inconvenience. 15% refund is just a suggestion to solve the issue easily.
If you do not accept the partial refund, you can ask for return label.We will refund you once we receive the package.
Never use this firm Goods sizes are not as advertised When trying to return The address they eventually send you is China & you have to pay. Their customer service is nil!
We apologize for the inconvenience.
Kindly be noticed that according to our policy, customers will have to pay for the return shipping fees.
We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Just Fashion is always a good service, I can not believe it. It has been so, they have just given me the holiday Shift Slit Striped Sleeveless Dress. And the quality of the products was just fine.
I bought three ideas from them back on March 16 and still haven't receives the shoes I order. Its been 1 month. I emailed so many times but they DONT respond. The clothes are cheap. Don't waste your money... One word Scam! Whatever you do Don't order with them...
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This company is a SCAM - PLEASE DO NOT FALL PREY TO IT. If you try to return an item for refund, they refuse to sign for it so they don't have to issue you a refund but it costs you £15 to return the item.
Quality is so poor as to be laughable.
We apologize for the inconvenience.
Kindly be noticed that according to our policy, customers will have to pay for the return shipping fees.
We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Dress ordered is badly made from cheap material. Sizing completely wrong. Only good for cleaning cloths. Requested a refund and despite several emails have heard nothing. Wish I had read online reviews first. Will now contact PayPal to see if they can help. Unfortunately it is not possible to give zero stars!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered a dress on the 13 march 2019 and was informed after they had banked my cheque that it was out of stock. Fine. But it is now 16 April and despite numerous emails sent asking for an update on my order I have had NO communication from them. I am really annoyed,'cause having read all the bad reviews I wasn't wiser to the fact that they seem to be scammers!
Could you please tell us your order number so that we can check it for you?
I was simply window shopping. The store was clean, well organized, and the staff was friendly. I was checked on many times to see if I needed assistance.
I had high hopes for this store because there is no selection for plus sizes most of the time, but when you have to work a second job to be able to afford a tee, it's not worth it.
I and my younger sister chose some clothes from here. I'm ready to check a dress. And they gave me the right time to wear. I will now order some more clothes. Looking forward to something better... Good Customer Suppte.
What a very disappointing experience and a terrible selling practice. I would not buy from this company again. I ordered a dress and after a month still had not received the item but despite this, Just Fashion deducted the money from my PayPal account. They must have known at point of order that the item was not available for delivery, but they did not even inform me. It was only after I chased that they emailed me. I was told that there is a delay and after another few weeks that it could take anther 20 days. NOT GOOD ENOUGH because all this time, they have my money. I have now escalated this issue to PayPal who are looking into the matter. Just too much hassle.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Do not order from this group. In February I ordered a pair of shoes, white pants, a shopping bag and a dress. I received the shoes at the end of March - two left shoes. I've sent them 3 emails and they've asked for photos and other info which I've sent then - and have not received any message other that they received my message. Last week (April now - about 2 months after my order) I received the pants I ordered. They were beige, I ordered white and the material is horrible - I went through the same process as above and still haven't heard anything. The quality of the products, client service and refund policy are all bad. I will never again order a product from a group I am not familiar with. PS. I still haven't received the dress.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
For the item you have not received.
Could you please tell us your order number so that we can check it for you?
JustFashion has a good quality, they are very good customers to customers like us Provides. The quality of their work is much better than others. So definitely perfect teem Works.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.