The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered two dresses. One can 'not be delivered' and the other is too short and
Not gauze at all. It need dry cleaning!
Do NOT be deceived. China screws its customers.
BEWARE>
I can say in a lot of
Ways that it was a good one for me. Because of my favorite clothes I am here Was
There. Their
Group work was good. Just Amazing Teem!
Believe all these bad reviews. Clothes look so cute I took my chances. It's amazing how BAD clothes can be made. The dress felt like rubber material! I thought for $30 I'd try it by the dress looked so cute. Figured I'd wear it no matter what. I was wrong. I wouldn't be caught dead in this awful dress
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Dreadful quality, poorly made. It took more than a month for my order to arrive because apparently it's coming from China. When I attempted to return some of the merchandise after spending over $200, due to dissatisfaction with the items, I was informed that I could get a 20% credit online or a 15% refund...& I would be responsible for return shipment costs. I can just imagine what it would cost to ship useless items to China, so I'm cutting my losses & donating the items (all shoes).
The prices look great online, the merchandise looks attractive but you'll be sorely disappointed. Save yourself the trouble & go elsewhere.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Items are cheaply made. Sized incorrectly. Material cut wrong. I have one order that has still not arrived. Received 2 dresses that don't fit. I have been trying for a month to get in contact with them about returning dresses and asking where are the shoes I ordered with no response.
"Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
Money has been taken, but no goods. You have no redress with this firm. No offer of a refund. False promises of expected delivery.
I have just wasted money and time with nothing to show for it.
"Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
"
Awful experience. Delivery is weeks and weeks delayed, the items are cheap and poorly sized, and if you want to return them, they have to be returned to China, making a return more expensive than the item itself. Never again
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
THEY TOOK FOUR MONTHS TO SEND ME 4 DRESSES AND THEY WHERE NOT THE SAME LIKE IN THERE SITE. I ADVICE ANYONE NOT TO BUY FROM THEM BECAUSE
THEY LIE ABOUT THERE ITEMS AND SEND YOU CHEAP QUALITY
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered 5 items March 3rd, 2019, it took 25 days to get 2 items, 1 item was refunded as "out of stock" and the last 2 were in limbo aka "processing". The 2 items I received were of poor quality and not as described (shirt was not a t-shirt, polyester not cotton, way to small, ill fitting and the dress is totally see thru and the side slit is up to my butt cheek).
While they did answer my inquiries they were painfully slow to do so, never offered a straight answer/solution, and at times communicated to me entirely in Spanish (which I am not). Lucky for me, I ordered through PayPal (which I never do) and I filed a complaint through their website. WOW~ That got their attention right away! I got a refund for the missing items but I'm SOL on the 2 items I received. PayPal all the way! Lastly, please note that this company carries the same merchandise as so many other websites like StyleWe- and they are all based in China leading me to confidently surmise that they are connected. I wont ever order from them again. Buyer beware! You get what you pay for and sometimes you get nothing at all!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Been a member for years. Veteran-owned company with awesome customer service and cool t-shirts. Two thumbs up!
My cousin recommended me this website. Its a very good site to shop designer dresses. I had bought a saree, a anarkali suit and a kurti. Would like to share all the apparels were beautiful and affordable. Like to shop again.
Bought two dresses advertised and described as linen and cotton. Both are made of polyester! Cheap bad quality items. There is no return form in the package. I emailed justfashoin. They refuse to refund! Unbelievable! They owe me 75 pound. Never ever buy anything from them. You will regret it.
"Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
"
I ordered a dress from this company. After a month of hearing or receiving nothing I emailed them to get an update. They responded and said they do not have the dress in stock and could not provide me with an estimated shipping or delivery date. They offered me a 25% refund. I wrote back and said that was not acceptable and demanded a full refund and filed a claim with paypal. Today my paypal account shows a full refund. Apparently, this company does not have the merchandise they advertise. Hopefully, paypal will protect you too.
"Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
"
I ordered a dress for my daughter's wedding rehearsal brunch and paid for express shipping so I was sure to receive it in plenty of time. When the status on their website kept showing as "processing" I contacted support. I received a response that said there was a delay due to a shortage in "some" hot selling items. Not my item, mind you, just "some" items. Then they offered me a 15% money refund or 20% store credit. They provided a new time frame to receive my item and it doesn't appear to be any closer to being delivered. I'm contacting the fraud department of my bank.
"Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
"
Just Fashion is a disgrace, they should be embarrassed by their lack of customer service. I have sent 4 emails to them and they have not bothered to reply to one. They continue to ignore my emails and their deliveries are very very slow - their promise of no delivery fee over $99 is false, they still charge you. There are plenty of other online stores to chose from that deliver a much better customer service experience and may actually reply to your emails.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
The shirt is very stylish and looks fashionable as well as functional with jeans and dress pants and the most important thing it fits me perfectly.
Didnt recieve my order. Never heard from them. Not impressed ripped off again. Woukd like to hear from someone.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
PVC Rain Boots ordered in February 2019 have NEVER arrived - even after several emails requesting delivery information or a refund.
VERY UNHAPPY WITH DELIVERY SERVICE, CUSTOMER SERVICE AND REFUND INFORMATION.
DO NOT USE THIS "JUSTFASHION" SITE FOR ANYTHING - UNLESS YOU WANT TO THROW YOUR MONEY AWAY!
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
1 out of four items, not available, one of three items, size of final product, no were near the size ordered, return/Exchange policy, a $#*!in joke. Don't use this site. Go to top Shop! Or primark. Better Deals
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Requested good packing as item was being shipped to UK. Package arrived within 10 days and product was well packed. Happy with purchase.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.