The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Absolutely worst company have ever dealt with!
Quality is terrible!
Customer Service... don't understand the concept!
Chinese based and it would take a IT expert to uncover that on their website.
I wanted to give no star rating but web site doesn't accept zero stars!
This company trades under many names, so check to see if the returns are to go back to China - if so DON'T BUY. A dress under 1 lb. costs $50.00 to return as you have to send to China even though the dress arrived from Ohio. It was a 35.00 dress, that was so nasty and cheap, its not even fit for the rag bag. Sizing is all wrong and bullcrap, a 5x fits 12/14 US size. A 1X fits a size 6/8 US. I'm 5'4 and the dress was also 6" to long. Looked lovely in the picture, but when you get it, OMG what a shock it was. If you see the same clothing on many different company names, BE WARY. DO NOT EVER WASTE YOUR MONEY, your better off finding a local drunk and giving them the money than purchasing their clothing. One of the biggest rip off Chinese companies and worse, in league with Calif, Ohio, and other States.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I have NEVER written a bad review on any product I have purchased as I typically just send it back and the company just refunds my money. Not in this case! I ordered two of the same tops at the same time as they looked amazing online. I received one about 3 weeks later and then the second one a week after that. They are NOTHING like the description or picture. The size is totally off and the fabric is horrid. They look like huge burlap gunnysacks! I have been trying to return them within the "15 day after receipt" window but no luck. The return instructions state they will respond to your request to return within 24-48 hours (so that uses up another 2 days of your 15 day window) and when I hit the "submit" button it just times out and doesn't process. Looks like I am out $50! I can't believe they have been allowed to continue to be in business. I have definitely learned my lesson to check reviews before buying anything online ever again!
Items can be returned within 15 days since delivery date (except for final sale items and swimsuits).
Took 3 weeks to get it (looks like from China) and an incredibly cheap ugly dress arrived that I can't use. No way to return it either, what a scam. Put it in my Goodwill bag to give to charity, otherwise deserves to go in the rag bag.
Order # J*******
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Like many other people have stated... scam! They send the item you ordered and it is a piece of crap that wouldn't fit anyone! Then there are the back and forth e mails that exceed the 7 day return window! It is frustrating and exhausting! Save your money!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Do not order anything from this site the clothes are nothing like the picture very poor quailty And workman ship trying to send item back and get a refund is in possible. Don't no who to contact to report them if any one knows please let us know. They don't get any stars because they are crooks
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
DON`T BUY ANYTHING IN THIS SHOP. THEY ARE SCAMERS. THE ITEMS ARE DIFFERENT IN THE REALITY THAN IN THE PAGE. THE QUALITY IS LOW, AND THE SIZES WRONG, THEN THEY DON'T WANT YOU TO RETURN YOUR MONEY. IT'S VERY DIFFICULT TO RECEIBE YOUR EXPENSES. THEY TRY TO RETURN YOU ONLY 15% OF YOUR PAYMENT. I WILL NEVER BUY ANY PRODUCT IN THIS SITE
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
DON'T DO IT! STAY AWAY! IT'S A SCAM! I LOST A LOT OF MONEY, DON'T MAKE THE SAME MISTAKE! Anyone that gives a good review either works for the company or is being paid - please don't get taken like I did!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Have just finally received 'half' of the order I placed 5 weeks ago. As with most reviews on this site, I wish I'd looked for reviews before wasting money and the environment. What I have received doesn't look anything like the picture I ordered from. The fabric is very thin and certainly doesn't fall like the picture. As a sewer, I know even washing isn't going to help. The shoes are a lot smaller than the size they say they are. This experience has been a lesson on online shopping. Look for reviews before completing an order.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered 5 items from JustFashion. What a mistake! The online photos of the clothing I purchased were beautiful; but what I received (4-6 weeks later from China) was a very low quality item only slightly resembling the photos and description. They told me return shipping cost is the customers responsibility and they listed many pit falls which could make it difficult if not impossible to return. The company did offer 20% of my purchase price to keep rather than return these terrible clothes. What a joke. What a waster of $$$
In this case we have already sent the return label to you by email and will issue the refund after we received your return parcel. Please kindly understand.
The website pretends they take returns but they don't. The company is located in China and there's no address to be found. Orders come months after they are placed.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
I ordered shoes from this site. After taking my money I did not hear from them for over a month. Contacted them and they said they were shipping that day and would be 10-20 days before I would receive. I received a partial order in 20 days & the rest of the order in another 15 days. The size was wrong & the quality was beyond poor. I asked to return the items and was told to email them for a return label. After a week I heard from them with the advice that the items had to be shipped back to China, very expensive so they suggested a refund of 15% which I could use to fix the size & poor quality of the items. I have 7 days to email them with my decision. They just wear you down and then offer you nothing. Save your money, do not shop with this scam organization.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Do NOT buy anything from this company. I made the mistake and ordered 2 dresses. One eventually turned up after much delay but was such awful quality and shoddy that I had to return it for which I had to pay a huge postage charge myself to send to China. I cancelled the other one and asked for a refund which they said they would send. However despite sending them repeated requests and emails everyday I have received nothing back! This company have now got both dresses and my money! I have had no response from them at all. This company should not be allowed to trade!
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
I ordered 2 dresses from this site - and unfortunately did not check the reviews before doing so. First, delivery is uncertain, and according to their emails, because the item is out of stock (or some such excuse). When the first item came - for which I paid 35 euros - it was the cheapest material, all polyester, though sold as cotton, and the color was not wine, but some fuschia pink. I could not even wear this as a pyjama as the material would scratch you to death! DO NOT BUY FROM THIS SITE! I wish I could rate this site as less than 1 - BEWARE BUYER!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I have emailed them 3 times asking for return information. They have not responded and they only give you 15 days to return items. The sizing is completely off the normal standards and the 3 items I ordered do not fit. The colors of the items are nothing like the pictures they post.
STAY AWAY FROM THIS WEB SITE
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers. Besides, different computers have different screen resolutions so it’s possible that the colours, particularly neon tones, will be slightly different in real life from what you see on your screen.
I bought dress a dress from them which arrived 6 weeks later. It was nothing like the picture. It was support be linen but was polyester cotton. It was very small around chest and like a tent around hips. Have emailed multiple times for return address but have heard nothing.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
They have the most beautiful photographs and I was seduced into buying 4 dresses.
1) What they send out a good month later is NOTHING like the photographs. The dresses marketed as "linen" all turned out to be a very coarse cotton. Linen has that lovely crumpled look. Their cotton is cheap, falls like a sack.
2)The sizing is completely wrong. I bought their US 2 which should be an XS. All the dresses when they arrived were randomly marked 'M' or "S' and were nowhere near a US# 2. I would say they ranged from 8 to 14, XXL!
3) The colors are nothing like the pictures- I bought a "wine red" dress which turned out to be a shocking pink, a color I hate and wouldn't be seen dead in.
3) You will NOT be able to return the items. Even though I am completely in the right in demanding a full refund- this is not linen, not size 2 and not wine red for example, they'll write and tell you that you have to mail the packages all the way back to China and remind you of the cost of mailing. And you'll have to pay for tracking fees of course otherwise they can claim the package never reached them. So factor in what? 35$? Then guess what? They tell you, you may be liable for CUSTOM'S FEES at their end! Really? This Chinese manufacturer routes their products through a US company but won't take it back the same way, you have to mail directly back to China attracting custom's fees?! How do you sue a Chinese company? I'm doing my bit as a good citizen by writing a long review so no one else is similarly ripped off.
I now realize this is counterfeit rip-off. Look at the pictures. All the models' faces are cut off. That's the proof the designs, and pictures are lifted off other sites. Here are 3 pictures, the supposed "wine red dress"- can't post their advertised image as a comparison as it's no longer online. But check out the other images, what I ordered and what I received. Look at the sophisticated banding in the cowl neck and buttoned run-down in the advertised image, compare with the cheap cloth, stitching, design and buttons of the item that was sent out. I'll be reporting this company for counterfeit.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
The products are of poor, poor quality. It is a steep hill to make all the requirements to return the items. STAY AWAY.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Ok. So you must return items within 15 days. Not unreasonable, except they are in CHINA. Sent 4 emails asking for return instructions and address. Got an email each time saying they would get back to me in 48 hours. Now, 10 days after receipt of merchandise, they finally respond, suggesting I accept a 15% discount and 20% on a new order. Discouraged returns because of postal cost and possible customs regulations. Are they kidding? It's only $60 and I guess I will eat it. Never again. Items received looked nothing like the images. Live and learn!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.