I originally ordered a large which was way too small. Then order XXL which were still a bit tight…I'll keep them hoping they will fit when I loose weight. For, the record I usually wear a 10/12 in pants.
I wasn't able to get the discount offered.
For some time I have bought clothes online, this store satisfies my need to obtain very modern designs at a good price, my last purchase went very well, I arrive on time and the response of the service is optimal
I have a great weekend. I placed the order a few days ago and my dresses arrived today, 11 days after the order. You may not think this is amazing, but it is an international shipment. Usually it takes more than three weeks to get something here so I'm very happy. The quality of the dresses is equally impressive. Thank you heaps!
A dress so beautiful that it fits me very well, it was just what I wanted, everything they said about this online boutique was true, I am also very happy by text message when they did not have my email.
Variety of clothes and prices, punctuality in shipments and ease of returns. I have shopped at this online boutique for a while and it has never failed me! The best, without a doubt, is to use the discounts they give.
I do NOT want this dress! $12.99 for shipping?
Cancel this order!
I sent the above immediately on seeing that they had added a $12.99 shipping charge AFTER I'd already gone to PayPal and told them to pay the original charge (without that $12.95). It was a sneaky trick done on purpose to conceal how much the shipping would be until too late to change your mind!
Hi, please note your order has been sent out in 11th April. Please understand that the items sent out are not eligible for cancellation nor refund. You can contact us for return within 30 days after receiving the product. Thanks for your understanding.
I do NOT want this dress! $12.99 for shipping?
Cancel this order!
I bought three dresses a few days ago, they all fit me very well and are of very good quality... the materials are very comfortable to wear on any occasion. I am very happy with my purchase. Thank you! :)
There are some nice dresses I liked, but some did not fit so wanted to return it but we have to pay for return and it has to be shipped to china. Also no one helps you in the chat, they say your best option is to get 15% off towards your next order. But I never got that either so beware.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
For JUSTFASHIONNOW return policy, please visit the following link: https://www.justfashionnow.com/information/Returns
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If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
After viewing this website, I select my purchases. I am rarely disappointed and if for any reason I need to make an exchange, it is done without problems. The buyer service team is easy to deal with and always helpful.
This online boutique has a variety of products ranging from cute clothes to amazing accessories. Shopping can be a bit tricky if you are placing an order for the first time, but if you follow the instructions, you will be fine. This is one of the best online stores I have ever shopped at and I highly recommend it to new buyers.
I just bought my first order from this boutique on the recommendation of my best friends, and wow! Delivered a few days later, everything looks exactly as it is shown online, it fits perfectly and is of good quality. Perfect!
Very good, excellent display of sizes. Just one suggestion, it would help if final price could be displayed in currency of country originating the order. Excellent service, item good as it looked in ad and arrived surprisingly quickly. Regards, Doris
This company is a complete scam - beware. I order 3 of the same top in 3 colours in July. 2 of them arrived weeks later - and were badly made and nothing like the picture on the website. I had to pay airmail to return them - and still 8 weeks later they haven't arrived and I have no refund. Then 3 months after ordering them I received an email saying the third is on its way - despite knowing I had returned the others. They won't refund the money - I would have to return this unwanted product at my cost - which is high - and presumably I won't receive my money back for the third either. Total scam. Please go somewhere else or you will regret it. They don't deserve 0 stars, let alone 1!
Sorry for the inconvenience caused.We will process the refund to you once we receive your return package successfully.
This company is a scam and a joke. For those of you who are waiting for orders placed in May, cancel now. I ordered one pair of shoes in April and never received. After two emails and waiting 8 weeks I asked for a refund, I am told my cancellation and refund are being processed and may take longer than two week, depending if which CC i use The fact that there is no phone number should be a clue to all of us!
We are sorry for the inconvenience caused. Please log into your account first and then click Contact Us to submit your message.
For faster response to order status query, please do submit a message " Please tell me when I can expect my order."
Shopping was easy, check out was standard, but the items I received (size small) were definitely not a small, more like L XL. The quality of the material seemed ok however because I can't wear them I didn't wash them. Two of the items came not at all as pictured as far as cut/design/fabric. I meant to order from Ardene and accidentally ordered from this JustFab company. Never again.
The cheapest clothes possible. If I could give this company a negative star - I would. Who deserves five stars is their photographer. They made the clothes look very appealing with interesting designs. When I got the package (relatively quickly, I have to be fair) - I could not believe how cheap the material was. I actually cannot wear any of the tops I bought outside of my house. I use them with my sweat pants to lay on the couch. I chose to keep them, because I am not willing to spend any effort or time or more money to return the clothes. Lesson learned, though. Never again. Waste of money!
Dear customer,
Sorry that you are not satisfied with the items. It would be helpful that if you can provide the order number to us so that we can check the issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I have been trying for an hour or two to place my order and pay with my American Express. I contacted the support centre, but haven't heard anything yet. The website would not accept the American Express card. I changed the payment to Mastercard and it immediately went through. I don't think this is a coincidence! I will keep this in mind if I ever think of ordering again.
Dear customer,
Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer. We recommend you to try multiple times, try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
We suggest that you can contact our customer service for help is you have any issue when ordering so that we can check and fix the issue at once. We also have online chat service for 24h.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
So far shopping with Just Fashion Now has been good. Shipping time is slower than I am used to but my order arrived in the time frame listed. You do have to check sixes and garment measurements. A Medium size is equivalent to a US 8. I ordered medium based on the garment measurements and the shirt fits like a second skin. Not what I was going for. Fortunately, the style is on sale with a big discount so I was able to order another one two sizes up.
Placed and order on 21 October and received notice it would be delivered 5 Nov. Today is 28 November and still no delivery. Every time I request an update they say it will be delivered soon. Today they said another 15 days before delivery. Wish I had checked the reviews on this site sooner. Stay away from this company
Sorry for the inconvenience caused. Could you tell us your order number so that we can check it for you?
I am a regular buyer of this online boutique. The process is really easy to use. The web design was well organized. I didn't have to click to the next page but could keep scrolling down, which made it more convenient for me. I am impressed with the fast delivery, two weeks max, which is fast by my standards.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 12th among Women's Clothing sites.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com