On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You have beautiful clothes and they fit nicely. They are of quality material also.
You have beautiful clothes and they always fit
I love your clothing, you have so many pretty designs
I can always find something I like with Just Fashion and it fits perfectly. They have so many different designs
I''m slightly confused, I wanted to order more items but the size comparing and delivery cost put me off.
The returns go through China, not where they ship from in California. This means that basically, you can't return anything because it's cost prohibitive. They also do not give store credit. With haggling, I only got 40% of the cost of the item refunded. I ordered a dress described as being a poly/cotton blend. There is no cotton in it at all. It looked very cute and color-rich online, but in person, one of the ugliest articles of clothing I have ever seen, plasticy, and cheap looking. At the same time, 1-6-22, I also ordered a pair of leggings. They were not listed as backordered. As of today, 2-23-22, they still have not arrived. About 3 weeks ago, I was told that they would arrive, but they haven't. I will NEVER order from this company again. Working with reputable, customer-service-oriented companies is something that we take for granted in the U.S., but it makes a huge difference. Buyer, BEWARE.
Love the clothes and descriptions great styles and clothes
Wish I would have looked at the size chart first. Sizes are smaller.
Good, delivery came and the fabric on one dress was not printed throughout with the same consistency. Not worth the price to return it. Wish it had been right. I do like the dresses.
Everything I needed in one place. Easy, thank you
The only thing wrong is the exchange rate between your country and mine. Otherwise, all good. Very pleased with purchase
Loryn Potroz
Styles, enjoy cat prints difficult to judge sizing. Not standard!
Love the fresh designs.
First time on the site... super easy to order, pictures look great, but the quality in real life is different. When care instructions are shown on the website, they are not trustworthy. One item that looks like it is made from the same type of fabric as another item has different care instructions. Returning 30% of the order.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@JustFashionNow.com or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
First time on the site... super easy to order, but the quality will be assessed when merch arrives.
What a selection of lovely clothes. Took quite a while to decide what to buy.
So far so good. Need to see delivery and return policy (if needed). It took over a month to receive the items. So much so I thought it was a scam.
So far so good. Need to see delivery and return policy (if needed)
Pants looked as expected by picture, but when it came to the size, it was too big.
I actually thought this was an American site. I was wondering what was taking the shipping so long and then I looked up your company and realized it was come from the UK. I really like your styles. The clothes are a bit smaller than the American sizes but I will still be keeping everything. One shirt was different than I thought from the picture - I think actually the wrong one was sent; I thought I was getting a sort of "jagged bottom" but received a "straight across the waist band". Still, I will be keeping it as the pattern is so different and I really like it.
Thank you!
Quality wasnt that good but they were cheap. I would have preferred to pay more for nicer quality.
Worked pretty well the size info on each item helped. The size on the black tights were not very accurate.
Sorry from bringing you an imperfect shopping experience. We will forward your feedback and keep improving our products and services.
After you order, you can click the tracking order and see what you have ordered. Hope this will help.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Worked pretty well the size info on each item helped.
Easy purchase and great shirts. There was no problems there
Thank you for your feedback and sorry for the inconvenience.
Upon checking, you`ve enjoyed another discount. Please note that multiple discounts cannot be used at the same time. Thanks for your understanding.
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Tops r not like the photos! Very poor quality material! Way smaller than usual sizes! Return policy is horrible! Goes to china! Scammers! I will never ever order from this company again and will tell my friends to stay away from this company They need to be shut Down!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Given the high return shipping costs (and this tends to cause a lot of hassle for customers), we usually offer partial refunds to customers, sorry for not meeting your needs
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at support@JustFashionNow.com or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!