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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Easy website to manoeuvre through - yes this is true
Quality of the material has decreased - lose their shape after a couple of washings - need a lot more careful cleaning care
Sizes are smaller
Colours are really vibrant and look fantastic
The "sweatshirt" that I ordered was really just a blouse and was waaay too big although I ordered the smallest size that you had. We I tried to return it, the Post Office told me it would cost $28.00 so I m stuck with it.
Easy to look at at products. Large variety. A little confusing on size - I usually wear a medium or large but, according to your chart, I had to order a small and hope it fits.
Great prices, decent quality? It's true.
However, their sizing chart isn't always accurate. In fact, I would say that 1 out of every 4 clothing items I've bought is either too big or too small.
As you may guess, I've ordered a lot from JFN since the pandemic hit. I often have 6-10 items in 1 order but the total is under $100! Here's the kicker: The cost to return items is really expensive (the post office charges by package weight and size). A velvet suit jacket I bought for $23 cost $40 to return. I'm no math genius but I think I just payed THEM $17 to NOT sell me anything!
Look, I shop there because I'm too broke to shop anywhere else. If 1 in 4 items I order doesn't fit or doesn't look good, I end up keeping it because I can't afford to send it back. That still means I lost the $23 I paid for it.
I believe that JFN should have free returns, with stipulations to be fair to them. How about a set return fee? Maybe $10? Or if your item qualifies as "heavy" (outerwear, boots, even velvet suit jackets) give out some special coupon to keep the fee low. And of course, free return shipping vouchers based on number of orders or amount of $ spent.
Bottom line, I've been really careful with my orders lately- removing things I really wanted but I was suspicious of how stretchy the material was, the size chart seemed off, the material looked like it had a sheen, etc.
If your reading this JFN, you should be worried: I'm not buying as much, as often, or any expensive items because returning them is too darn expensive. Don't you know who your market is? You can bet your last dollar it's not the rich folks!
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had 6 clothes items in my cart yesterday. Today, they were still in my cart. I then added 3 pairs of earrings but they went to a new cart! Everytime I went to the accessory section and chose "jewelry", the new cart with 3 earrings appeared. If I didn't specify jewelry- if I just scrolled through "accessories"- I could chose earrings and they went to my original cart.
I ended up not buying any earrings because it took so much time to find those 3 earrings among all the other stuff that I gave up looking.
Very happy with all the shirts. I will order more when I get time to shop. Plenty to choose from that are light weight polyester
The clearance prices are great. The tops were terrible. They belong in a scrub rag bag. And the shipping cost was extravagant!
Site was easy to navigate. Nice selection. Delivery time was quite longer than I expected.
Somewhat concerned about sizing as one dress size on size chart different measurements than another dress same size. Choosing correct size is somewhat difficult based on size chart.
Not sure how items will fit it is my first time ordering. Website is a little hard to find things by name but overall not bad. Items are not all correct sizing to chart. And not all looked like the pictures
Fashions are good quality and site is easy to navigate! I will shop here again.
Fashions are great and site is easy to navigate! I will shop here again.
Great prices and if received as promised I will shop here again.
Took too long, once received they were too small, they offered a refund of 15% to just keep them. A 28$ pair of shoes ended up being 40$ and some change when billed.?! Everything comes
I pray that this is not a fraud company I guess I will see that why I long order one thing. Second thing is I hope your sizing is up with the USA third I pray that your return policy is good if it doesn't fit. I wear a size 10 in us clothing.
I love everything that I ordered. The fit is perfect and very happy with the quality
Wide variety of clothes with great prices. Also impressed with the quality
The items I have bought in the past have been good quality and fit well. I have gotten lots of compliments on them.
Love the selections of tops, with all the colors and designs.
Good quality, decent prices, items delivery slow due to Pandemic.
Good quality, decent prices, await items.
Limited pictures of items. It would be nice to see sides and backs of clothing. Took forever to arrive.
Thank you for your feedback.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 4-7 Business Days.
Postal Service: 10-20 Business Days.
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Limited pictures of items. It would be nice to see sides and backs of clothing.
Should include return info! Was very disapointed in quality and how they looked - nothing like the online pictures.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!