Joss & Main

This sight is the cat's meow. You can do all your shopping right here from bed linens, any type of furniture, kitchen items to little green elves for your yard, all here. You can check back every day for new surprises. I"ll see you here---just kidding

I placed my first order with Joss and Main yesterday and was shocked by the hefty international shipping charge. Now I don't know if I was going to fast and missed it when I hit the place order or if it didn't show up until after I placed the order but I nearly fell off my chair when I did. Two seconds later I sent two different emails that I wanted the order cancelled. Oh guess what their customer service had to say. Oh we are sorry but the way Joss and Main places orders enables us to cancel your order. My response was piss poor customer service. So will not order from this company ever again! Note just as all of you are saying... I never write a bad review but the sure pissed me off enough that guess what I just did.

Overall a good shopping experience. Have yet to receive my purchases to offer any detailed ratings. One issue to note: Just registered to use the site via the mobile app on my iPad, but there was a glitch when trying to place my order because the shipping address entry was not working properly. Opened the site on my PC and my items were still in my shopping bag and I was able to place my order successfully and pay with PayPal (which didn't appear to be an option on the mobile app for iPad). Otherwise, I liked the categories for browsing that were offered. I can see how other reviewers would like a search option, when looking for a specific item. Ideally, it would be nice to enter in some search parameters, especially for home decor browsing when you have a specific room, and therefore a color family or materials finish in mind.

Like the site. Wish I didn't have to place the order so fast. I like to take all day or days to make up my mind. Haven't gotten my first order yet, but just placed a second one. Would like more of a selection, but what they have seams to be nice, prices are not bad. Like that I only have to pay shipping once a month, but it just makes you want to order more for the free shipping. They're not stupid.

They immediately promised to correct it but not for another 2 months after waiting 1 month for the original purchase. I have no way of fighting this with my credit card because it is taking so long to get the right model. It will be 3 months since my original purchase assuming they send the correct model and color and undamaged product. My original savings of $120 instead of buying at Sears is looking really stupid at this point.

I have been using this site 'Joss & Main' for about 6 months now & have to say it is one of the easiest & well stocked sites for items I have been looking for. If you watch their sales & get free shipping there are some great deals at very good merchandise & not cheap items... If you are not happy with something they are very willing to work with you on return or store credit.

I ACCIDENTALLY ordered several items which I thought were simply left in my cart for consideration later. To my shock, every single item was shipped, my account was debited and even though I immediately cancelled the orders, they said it takes a day or so for emails to be reviewed. So... Over the course of nearly three WEEKS, items started arriving. I sent them back immediately but I ended up being stuck with over $165 in fees and shipping costs. And I have nothing to show for it. Be careful.

I have purchased a variety of furniture for my sons. It is not the same high end furniture I would choose for my home, but it is good for starter home. One bedroom suite was definitely of better quality than the other, but both are fine. One piece of furniture was damaged in the packaging - not due to shipping issues. I contacted
J&M, and they immediately shipped out replacement - no questions asked. If you are looking for heirloom quality furniture, go to a high end furniture store. Shipping was a little slow and seemed pricey.

They charged a ridiculous shipping fee but it took a long time to ship to my house. The tracking information was not right from their website. When I called them the service lady's attitude was rude. I was shocked. She told me she didn't know when the items I bought would be delivered to my house. And she asked me to contact with the delivery guy by myself. I will never buy anything from them. Bad shopping experience. If I searched the reviews of them before I have shopped I would not make this mistakes.

I"ve made 2 purchases with Joss and Main - both items looked great... online. The first item was a piece of junk so I returned it. The second was a $660 chest that turned out to be pressboard and one of the hinges had ripped right out of the side! I have one more order that I have already placed, but I"m expecting I will have to return that too! Don't order from Joss and Main unless you like really expensive trash!