Joss & Main

The box arrived and was left at our garage, when my husband saw it, the box was open, but the urn was wrapped in brown paper inside. When we took the urn out, it had an indention on one side, it was plastic. Joss&Main is sending a replacement without me having to spend money to send one back.
Thanks for excellent service!

I ordered a set of four beautiful coffee mugs from Joss and Main and they came today. They are even nicer than they look in the picture on the website. They were packaged very securely and came in three days. I'm so happy that I just ordered another set of the same mugs. Highly recommend this company!

Found exactly the table I was searching for in the color I wanted. If I had tried this site first, would have saved a lot of "running around" time and also a lot of gas money!
Very pleased with the ease of ordering

I love the pictures and details for the products, it's also nice to tell right away that a product is sold out prior to ordering. Once you set up an account the ordering process is the easiest site I have used and I am an avid online shopper.

Ordered a painting. Cancelled within 5 minutes for a different size. Said i have to wait for the painting to process and then they would not ship it out and refund me. They did not cancel. I got tracking number and had them re route the painting i did not want. They then said i have to wait till after my expected delivery date for the refund. It has been 3 weeks. No refund. 6 total calls and over an hour in wait times.

I've purchased beds, bedding, curtains, art work, mirrors among other items and I've always been treated fairly. If I had a return they explained how I'd go about do so. If I had damage to my order in shipping they also reshipped the item and made available the status of how I would return the damaged item. I love Joss and Main. It's fast and inexpensive with shipping.

Don't buy from Joss and Main! They have very pretty pictures, but the quality of the merchandise is very poor. Items are not true to color, not even close. The customer service is terrible, and most items are not returnable, no matter how badly they differ from what was represented.

I ordered some gray pillows and they shipped Teal. I contacted them and they were great about sending a replacement. But I was sent the same Teal Colored Pillows. I now have 4 Teal colored pillows that don't match anything in my house. I checked back online and they changed the name of Pillow to Peacok. I'm now trying to find out how much they charged me.
I would never order any pillows from them again.

Very disappointed to see an "Additional Shipping" charge of $150 added at the very last step. It is really bad to have the words "Free Shipping" plastered on every page along the way then add this. The product page speaks to the high quality of the delivery service but never mentions the cost nor the fact that it would be additional. Took an very happy find, to a begrudging purchase.

I have ordered many things from the website now, and am extremely pleased with my overall experience each and every time. The quality, shipping, and price are all fantastic. I have yet to have a bad experience. The only drawback is I can't stop shopping!

Excellent customer service. We received a round glass table top and pedestal base that was lopsided.
We called customer service and the agent asked to send a picture which we did. Not even two weeks later we received a new pedestal base at no charge at all and were not required to send the imperfect base back (which would have been a hassle).

The Bohemian Flair is exactly what I've been looking for. This cultural inspired décor is truly a reflection of the design I've been attempting to bring together throughout my home. Now, I don't have to search far. Joss & Main have made it accessible and affordable for a mother of four (4) to finally have the living room I've always wanted.

Ordered patio furniture in April that clearly said "in stock" backordered now until at least end of July. Summer will be over before furniture arrives. Phone calls and emails have been made with the same result... waiting on fabric cover for ottoman. Not sure why this takes 3 months but company has less than stellar costumer service as well