Gisele G.

I had an issue with a product that was delivered so I did the automated form in the email. That got no response, so I followed up with a call and had no trouble finding a customer service number. I spoke with an EXTREMELY pleasant girl who found my order, confirmed all the details, and had a new item en route to me before the call was over! And I didn't have to return my old item either so I will just donate it to a shelter (it was a cat tree). I am super impressed. I wanted to leave this review because I saw there were quite a few negative reviews, but this experience has been stellar for me!