JJ's House

Purchased non custom dress that was of very poor quality fabric and construction. No side seams in dress exposing very cheap slip undergarment. Slip lining also protrudes from neckline due to poor construction. Contacted JJs house customer service via email which was incredibly difficult and requested the refund and return form as per their policy. I was told to send pictures of the defective dress and have been given the run around with numerous emails delaying the process. Was finally told to take the dress to a taylor to be fixed and they would give me a 15% discount. The taylor would not even touch the poor quality garment but even if they did it would have to be totally remade with costs well over the pitiful discount the company was offering! After 5 requests I am still unable to obtain the refund and return form that I requested ( as per their policy). Please DO NOT buy anything from this company!

I have now ordered two dresses from this website and I have been more than pleased! Customer service is great they answered all my questions quick and were very friendly. Shipping has gone perfectly and quick! The dresses are just as I pictured them to be and they match the photos almost identically! Really happy with this site and totally going to order again in the future! The other dress wasn't custom made but fit perfectly and the other one was and it was also a perfect size! I love my dresses<3 Also two of my friends have been really happy with their dresses from this website!

There are so many options to choose from at reasonable pricepoints and quick! Reviews by others helped me make my final decision. I love that you can order your own custom sizing for a little extra, saving me quite a bit more by not having to worry about alterations as my proportions are all over the place. As long as the lead time is accurate I will have a little extra time to prepare for the big day. I hope it continues as smoothly and can't wait to receive my dress!

I was very nervous about ordering a dress for my daughter's wedding from this company and even checked out sitejabber first. My nerves about it were completely unfounded. Everything was as described. Manufactured to custom measurements in 4 days, despatched and arrived 6 working days after despatch in it's own box and clothing bag. The dress is exactly as pictured. It fits comfortably and has boning and enough padding that I won't even need to wear a bra with it. Beautifully made. I highly recommend this company.

Do not order from this place! Beware! The order processing takes forever. There is no phone number to contact them. I still haven't gotten response from them. Still waiting for a refund and cancellation of my order!

I ordered a pair of beautiful red dance shoes, but the size chart from JJ's House was way off. The shoes arrived, but were not the equivalent to my 8 1/2 shoe size. I contacted JJ's House, and was directed on how to proceed. I took a picture of my foot in the shoe, which clearly showed the 3/4th inch of space between my heel and the back of the shoe. As these were advertised as "dance shoes," these shoes would be too dangerous to dance in. I just wanted them to replace the shoes in a smaller size. JJ's House never got back to me. The advertised 14 day window to return the shoes closed!

I purchased this dress for my mother who wanted an elegant black dress for special occasion that was coming up. Once we began searching for the perfect dress a friend recommended us to the JJ's House website and came upon this beautiful back laced dress among many others. My mom fell in love with this one and we immediately purchased it. Days later when the order arrived my mom fell in love with it even more. The dress looked exactly as it does on the website, and when she wore it she commented to me that it felt amazing and many people complimented her on how stunning she looked. I would definitely recommend JJ's House to anyone and am definitely going to keep up with future shopping here.

Garbage quality, junk…first and last time ever shopping here….
Shipping rates are crazy and you cannot shop with confidence as you will be charged for refund shipping as well. I made that mistake and asked them for assistance as the dress did not fit my daughter and the return shipping was more then half the cost of the CHEAP QUALITY dress, they said to return the item and send them prove of shipping and they will refund it, ok np I thought that's great….I send them the proof, they respond with denying ever saying that. What?! It's in our email!

I ordered a bridesmaid dress from them in January. Reached out a month later to check the status. They had an automated agent tell me about how everything is on a halt due to the virus. I was extremely annoyed because they didn't bother to communicate anything till i reached out. They then proceeded to tell me I'd receive my item AFTER the wedding so i told them i wanted a refund. It took them about two weeks to send me an email to tell me they'll start a claim for my refund. I reached out almost everyday for another month chasing my refund then they had the nerve to say sorry we didn't process your claim so we shipped your item. After they guaranteed me a refund time and time again. I ended up having to dispute with my bank. They are horrible.

My experience has been so easy. I started ordering try before you buy first to find the right dress and everything came pretty quickly and packaged nicely. I continued to do that until I found the right one! When it came to the purchase of my dress it went perfectly everything came and packaged nicely already for me. This was a great experience with no hassles at all. I will definitely be shopping through JJ's house for my dress needs again!