JJ's House

When I was first looking at buying my wedding dress from JJ's House, I was feeling a little worried, especially after reading a number of reviews. One reviewer said she chatted with the company before buying her dress, so I decided to do the same. Chatting was great. It reassured me that the company was real and that I would get what I was ordering. So, (still with a little trepidation) I ordered the dress. It got here in less than 2 weeks and it is PERFECT! I ordered my dress in a standard size, as other reviewers said that getting a customized size caused a lot of problems. It did not smell like fish, the fabric is comfortable, the dress light-weight, and the tailoring is fine. If you are looking for a princess gown, this may not be the right place. But, for a simple, inexpensive option, it is perfect.

I ordered a hat for my wife as a Christmas gift a couple of weeks ago. It is now Christmas Eve and I haven't received it. I tried to track it online but the website did not recognise my order number so I contacted them on the live chat thing. I was told that I'd get it around January 9th. Presumably they strap the item onto the back of a tortoise and point in the approximate direction. Assuming it's coming from the U.S. I could row the Atlantic, pick it up and row back in less time. First and last time I use them.

Although JJs House provides a detailed sizing/measurement guide, one of my bridesmaids accidentally measured herself incorrectly. I was able to contact customer service and received a very prompt response. They offered a very simple solution and we were able to change the size quickly and efficiently for a nominal fee. All of the dresses from the original order arrived together in just a few weeks. I am so impressed with the quality! Thanks JJs House for helping me have a dream wedding!

I ordered 2 pair of (Latin) dancing shoes according to JJ's House measurements and they fit perfectly! Price and quality is good. I feel like a professional dancer but also very feminine on JJ's House's shoes. The time between ordering and delivery was quick so I did not have to wait too long. A tip: information about extra costs for customs is preferable at the product information site.
I experienced good service and quick reply on all my questions. WTG JJ's House!

I ordered 2 dresses for my girls. I loved their dresses. Beautiful stitching good material n awesome design. I got the same thing what I ordered. I am so happy that I didn't wasted my money. People who says this is scam and don't order from this website they are stupid they don't know how to give measurements.so much reasonable prices. Thank you so much jjs house.my order was also on time

I am having a very difficult time trying to get a refund on the two wedding dresses that I ordered, in standard size, and tried on once. I cannot zip it an dit is very small for a standard size, and they will not accept a return in the original packaging, tried on once. I am out some serious money and it is a huge problem. They have only offered me 25% refund on two dresses that have never been zipped up! Advise please for working with this terrible service?

Do NOT order a dress form this company, I did and never received the dress. They claim it was delivered, it certainly was not. Can not even rate this company...Now have to go to local store to find a dress for event... not happy!
They claim it was delivered, it was not, I went to post office, they have no record of it. I checked with my neighbors, still no and I do live in a very nice gated community.

Their products are beautiful for really good price and the delivery time is faster than expected. The cloth items were perfect on me, but unfortunately I needed to order again the beautiful and very comfortable shoes because of size problems, but they were very helpful with my problem and for second order the shoes were finally perfectly fit. I would definitely order again from JJsHouse because I could see that they really care for their customers.

I ordered the dress then realized I needed to pay the extra $75 for custom sizing. Ok gave the all my measurements I got sent a dress that was 2" to small in the back. I had to spend another $165 at a seamstress to have that repaired due to awrdfing time restrictions. The purse I ordered was pink not Champagne. Would I ever order from them s company again? No, Mot ever. I should of gone to Davids Bridal and just spent the money fro. Get go because I'm the end I did anyways. Forget China and ordering. Stick to US products. If it's too good to be true then it is.

I bought a dress here and was charged an additional $57.77 from DHL. When I opened the package, the dress didn't look at all like the photo and was poor quality. When I tried to return it, they refused and offered a 10% discount on my next purchase. What an insult! After posting this review, they finally offered a refund for the original purchase once I sent them proof of return. I happily complied and they posted the refund, but I was still $$57.77 out of pocked for the duties (Canadian duty fees), plus $43.84 postage to return the item. I won't be shopping on this website again. You should have to fight to be treated fairly as a customer.