Overview
JJ's House has a rating of 4 stars from 3,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 3rd among Wedding Dresses sites.
I ordered a dress for my sister's wedding and paid $22 for shipping just to never receive the dress, it was shipped and carried through a horrible company called LaserShip, they returned the dress and I contacted JJ's House via email bc the company has no real representatives, they use bot customer service( live chats) and there is no a phone number to receive assistance. I was told I'd receive my dress immediately before June 18th countless times but that did not happen, I ended up getting a dress from another company which was way better. Till this day I haven't received a refund. Don't order from their website the customer service is terrible
In addition to a great selection, when I had a problem with sizing and returns, the customer service department outdid themselves in solving my problem and helping me find the perfect dress for my daughter's wedding.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I was required to at least give them one star. They deserve zero stars. Do not shop here! I cancelled an order within 24 hours online and they only want to refund me 5%! This is a fraudulent company. Every time you call the customer service line it actually says no one is available. Please do not order from this store. We were going to order all the wedding party and bridal dress from this website and thank God we did not. I am reporting them to the BBB and also looking to take legal action. My husband is an attorney so we can do it for free.
The customer service on this website is awesome. If you have any complaints they answer ASAP and take care of the problem. Not, that they cause problems. The users usually ( me) cause the problems. I just receive one of their items, a faux fur shrug which was a bargain and I'm very, very, very HAPPY with the quality and how fast it was sent. I would recommend this website JJshouse to all my friends and family. Please check them out for the holidays they have beautiful dresses and shrugs. I love, love, love my ivory faux fur shrug, not only will I wear it for my wedding I can wear it on my honeymoon over my nightgown and others nights. What a great buy!
JJsHouse has a refund policy that I didn't notice. I changed my mind about an order but apparently was a bit late in cancelling it. However, they were understanding and said they will refund my payment. I love the look of their clothes and will probably order from them again.
Had a very good experience with JJHouse. The customer service was prompt and had constant updates from them which gave assurance that everything was going ok with my order. Will recommend this site to my friends and will continue using it. Thanks for promoting such good customer service. Thank you.
Warning! This company will take your money and ignore your requests with customer service. I ordered a dress for a wedding from this company. Dresses for a wedding must arrive by a certain time! The company told me that because of the Corona Virus, my shipment would be late. Fine. Cancel my order! I tried FIVE different times to cancel my order and was given the run around. Today, weeks after the original order, I received a text from a burn number to tell me my dress, that I no longer need, is on the way!. Very bad service! Do not order from this company. I will be contacting the Better Business Bureau.
Dear customer.
We have known your main complaint and we are sorry to bring you all the inconvenience.
Due to the novel coronavirus, some makers were not allowed to be back to work and the delivery time was also be affected.
We are sorry for the delayed response. But we never mean to ignore your requirements. Because of the huge amount of consultations, our customer service staffs are trying our best to response to every request. We are sorry for the delayed response. Hope you could kindly understand that we will try our best to solve the problem for you.
To solve your problem, our customer service staff has sent you an email. Please remember to check your email box.
Thank you for your time and effort. Hope we can serve you better in the future.
I hope to resolve an ongoing issue, but I fear JJsHouse is a scam. I ordered three dresses as potential Mother of the Groom dresses. I paid for them PLUS about $60 for shipping. The dresses are simply not what I want, the color is bad on me, they don't fit or flatter. Any reputable vendor would accept a return without questions. I am being asked to supply photos as proof! STAY AWAY!
Dear Susan M.,
Thank you for taking the time to provide us with your valuable feedback. We regret to hear that we did not meet your expectations and extend our sincere apologies. Please feel rest assured that we will try our best to supply you with a top solution. Should you wish to discuss your experience in detail, please do not hesitate to contact me via feedback@jjshouse.com.
Best Regards,
JJ’sHouse Service Team
My lovely dress arrived a couple of days ago. I have it hanging where I can admire it. The fit is perfect! Such an easy process for such a great result. Saved me a lot of shopping around looking for the right look. Really happy with the product. Thank you.
It is beautiful! And I can't thank you enough for the extremely fast service. As you can tell, I will shop on your site again and again. I've already made two orders since the purchase of this dress. I will gladly send pictures of me in the dress on my wedding day, but not sooner, as I'm having it altered a little bit. I have been telling everyone where I work where I purchased my wedding dress and gave them the site address. I have never been more pleased with a shop in my life. You are fantastic! The Greatest shopping site ever! No where in the world could a person pick out a dress, have it custom made, and delivered to their door in a week! Only one week and my beautiful creation was at my door. I can't give you enough praise! You are fantastic! I can't wait to see my shoes.
Thank you so much JJ's house for helping my wedding be stress free.
I love this site!
A 5 star rating is not high enough! You should have 100 star rating
Dear Doris B.,
We thank you for your comments and we will keep on hard work to bring you excellent service and great product.
Best regards,
JJ's House Service Team
I ordered 3 sample try at home dresses, received quickly. I knew upfront that the samples were not in the colors I would purchase, but no problem because they let you send them back with shipping labels included. I can either order them in the color I want to buy now that I saw how they looked in person, or I can order more try on samples now that I received notification that the dresses were received as requested within the try on period. This is really a great web site giving woman the chance to try first. Very pleased.
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
I paid for a dress that smells of rotting fish, which for most companies would be enough to exchange it. Was repeatedly told to go against the cleaning instructions on the dress to remove the smell. Upon further inspection of the dress, I found it to be ill-fitting (despite measuring myself), made of cheap fabric, and to vary greatly from the design represented on the website.
I have attempted to contact the returns department and have been offered a 35% refund. Had I seen some of the reviews on this website, I would not have wasted my time or money. I hope my experience will prevent someone else from doing the same.
Dear K B,
Please take our deepest apologies for all the problems you encountered.We want you to know that you are very important to us and we truly appreciate your feedback. We understand your frustration when we did not meet your expectations. Could you supply us with more details and give us another chance to serve you? Please send to feedback@jjshouse.com.We will try our best to solve our your problem.
Best Regards,
JJ’sHouse Service Team
Terrible quality. Looks good on model but I bet she wasn't breathing when she had the dress on. One breath and my daughter in laws dress zipper broke. All the way down the bodice she was exposed. Never buy from these people. Money saved isn't worth the heartbreak of being married with your whole side exposed.
I ordered a dress which was way too big. Other retailers--easy peasy. JJ's house has no phone number for customer service and promised (via chat) to send a label twice and I also emailed. I will now just donate a $100 dress to goodwill.
Hi,
Thank you for sharing your feedback with us. We are so sorry to hear that our product fit didn't meet your expectation.
We sent the return instructions and the return form to your email before. We are sorry to hear that you did not receive our response. Sometimes our emails go to spam or junk folder so please kindly check that as well.
We sent it again for you, please kindly check your email. Please be assured that we will keep improving and provide better items and service to our customers.
Should you have any questions, feel free to let us know. Have a nice day.
Have been very satisfied with all purchases from JJsHouse from flower girl baskets to the recent purchase the pant suit.
It is beautiful made and fantastic on apart from trousers need altering.
It was in the sale so very pleased.
Very quick delivery too.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I am trying to find a dress for granddaughters wedding. I am so unsure what will fit or look right. But with your try on option I have been able to sample several ideal dresses and find the one right for me and my granddaughters wedding colors.
Extremely happy with all aspects of the order, from communication, promptness, quality and the beautiful end product. Professionally run and would have no hesitation in recommending them or using them again for my up and coming wedding.
Thanks for the service and quality dress, I'll be back!
This site is totally a scam. They stole photos of wedding dresses and then tried and failed to recreate them. I ordered two because they were so inexpensive and was extremely disappointed when they arrived. They fit just fine, so I was unable to return them, but they were so UGLY. They were made with extremely cheap material, the hemlines didn't match up and were very threadbare. Do not buy from this site unless you want a cheap, poorly constructed dress. You get what you pay for.
Dear Jayne O.,
Thank you for sharing your comments on JJ's House.
For the first issue you have mentioned, we would like to kindly explain that each of our dresses displayed online are worn by our worn models. They are not pictures we take from other website. Hope you can kindly understand.
But we still feel sorry since our dresses do not meet your expectation. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team
I had a great experience with JJ's House. It was kind of scary to buy a dress without trying it on, but the sizing was great, the workmanship on the dress was/is beautiful. I had to have a very slight alteration done, and the seamstress said the dress was very well made. It is almost as nice on the inside as outside. There are no obvious seams. Will use their services as needed for formal wear. I have recommended JJ's to others, and my sister is in the process of getting her dress now. Thank you JJ's
They really are amazing my dress is high quality and true to picture, very heavy and proper material not that horrid shiny stuff, refunded my export charge within 24 hrs, sizes are perfect, wouldnt hesitate at using them again, very very happy customer thankyou
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear valued customer,
We are sorry for any inconvenience caused by the delivery and logistics problems. We understand how frustrating it can be when a package is not delivered as expected. We will work with our shipping partners to avoid that this issue not happen again.
We do care your shopping feeling and have sent you an email with details. Please take a moment to review it at your convenience.
We appreciate your patience and understanding in this matter.