JJ's House

I placed an order for 2 dresses. One came with stains, and the other did not fit properly.
When I tried to return them, they would not process the return unless I sent them a photo of myself wearing the dress and showing where it did not fit.
I found that profoundly offensive. Sending a photo of myself in an ill fitting dress online to China was not an acceptable proposition, so after a flurry of emails where they promised to do it without, then changed their minds, i just decided to take the loss just to avoid any more annoying interactions with them.
Be aware that a photo of yourself wearing the dress is a requisite for any returns.
I found the whole process uniquely annoying.

I ordered a dress here. Spending around 2-300 dollars. Not to mention expedited shipping. So it ships. Supposed to get here in 2-4 days. Bull. Estimated delivery date isn't until the 18.11 days after. They just want their money. "They can offer you a 50% refund on shipping; and a 40% refund if your dress is lost"
This place is a joke. Scamming for money. Customer service did nothing but give me a damn run around, and ignored me.

Product quality is awful. The dress I ordered was shoved in a plastic bag and stuffed in a box. The beading on the dress was cheap and the sleeves were poorly made. They refuse to refund for dissatisfaction of their products and feel that because they are "made from scratch" they do not "shoulder any responsibility" for quality. WRONG. I cancelled the credit card payment and am making sure I pursue every avenue to let the public know about this consumer rip off! DO NOT buy anything from these people. They are animals.

We never received the dresses ordered or a refund. We've been emailing them over a month and they keep stalling and saying they need to 'speak to another department' before they can ship the dresses. We are now just asking for a refund because I do not want to deal with this company any more. We are reporting them to UK Trading Standards as this is fraud.

Update: so their customer service contacted me after they saw my review here and was kind enough to refund me the extra charge that I paid. Good customer service, but still one star off for all the stuff that should not have happened in the first place.

I received my shipment from JJs about 3 weeks ago. Everything looked great and I was happy with my order. That is until I received an invoice from UPS charging me $76.01 for a duty and brokerage fee that I was unaware of. I would have thought twice about buying from this website if I had known about this hidden fee. Future buyers beware!

When I ordered 2 different wraps for my dress, the shipping said 7-10 days. That gave me plenty of time to assess which wrap to wear.
However, they did not arrive in that time. In fact took so long to get here that I had to go to Plan B.
The wraps arrived the day after my event so I contacted them to return the items.
They said if I used their UPS label, the charge would only be $8. But it was considerably more. Plus the fact that even though they tell you it takes 10 days to 2 weeks for credit to appear, it takes considerably longer. My advice... never deal with overseas companies unless you have a lot of time to wait and don't care that the shipping charges are outrageous.
If I buy something from Nordstrom or Macy's, shipping back and forth is free, fast and no hassle. Everything I have purchased from an overseas company comes with extreme shipping delays and extraordinary charges. Customer service is strictly via email with "playbook" answers and no resolution.

I have ordered three bridesmaid dresses for my upcoming wedding. The dresses have been fully paid for and shipped to me. However... they are stuck with DHL as I have been told that an extra £65 needs to be paid due to outstanding Customs and Excise duties. I have called and emailed JJhouse yesterday and today but have received no solution/explanation.

I am now concerned that the dresses will be sent back from DHL to JJhouse.

The service and process is unacceptable and causes unnecessary stress.

I ordered a dress and gave the correct measurements, but JJs House did not ask for a very important measurement (hollow to waist) so the torso was 2 inches too short. Their response? "Please be assured that we did make the item in the size you ordered."

I'm very disappointed in your lack of effort to correct an error in measurement collection on your part. I will not shop your site again and will make a point to warn everyone I can away from it because you do not ask the right questions and then keep the money. The 7 day return policy appears to be a scam; it is way below industry standard.

DO NOT ORDER FROM THIS SITE. You will NOT get what you ordered and they will not issue a full refund if they send you the wrong thing. (they did offer me 20% like everyone else says here. I sent them a photo with a tape measure across the dress to prove it was too small. They said I measured wrong, although you can clearly see I measured the widest part of the dress. They say it should vary by no more than two inches but mine is off by four inches. If you look carefully at all of the positive reviews, you will see that many of them are poorly written and don't make sense. I wonder if this might be the ones that they write themselves? Not sure about that. But I believe they will post a reply to this about how concerned they are that I am not happy. So when they do, I will promise to update this with what happens next. Meanwhile if you can't resist and order anyway then realize you may be throwing away your money.

I ordered a dress from this seller for an upcoming wedding. Unfortunately, when I received the dress, it did not look like the picture on the website. The pleats in the front of the dress are not sewn correctly so they were impossible to iron. The zipper had to be tugged extremely hard to get it all the way up (not because it was too small but because it was a bad zipper). The other girls who ordered their dresses from this website had the same problem with zippers. Overall, the dress is very cheaply and poorly made. It cost me over $100 to have it made and shipped. I will not be able to sell this dress to anyone for even close to that price. I was overall extremely disappointed in the quality and look of the dress and would never ever recommend this seller to anyone. Not only is it poorly made, it is grossly overpriced. I hope this review will save someone time and money in the future!