JJ's House

Be very careful about ordering from this company! Yes the prices are good but it seem's very hit & miss as to what you will receive. I placed an order for a tailor made dress with specific measurements, I stated what length I wanted but it is about 8 inches too short & is over all to big! I will now have to spend double what I paid for it to get it altered. The dress is for my daughters wedding in August & I was planning on ordering another one for my son's wedding next April but I'm not going to risk it now!

Omg! Stay away please don't make the same mistake that I did. I ordered my wedding veil and it was the wrong one the material is super cheap and the beads fall off easily very disappointed. They are sending these from china so you can't contact customer service only by email and their rep told me we are sorry about that we will give you 40 % off you next purchase as in buy another veil and if I wanted to send back the wrong veil to china that I was responsible for the shipping. I just called my bank to dispute the charge. Website looks great but it's all fake ** the good reviews you see they aren't real these people just want to steal your money *** I can't believe I'm going through this before my wedding horrible experience.

My dress+jacket costed 77$.
The delivery cost as more than 40$. I had to harass them to receive my package more than 2 month after the order.
When I received it I add to pay an unexpected taxes (48$).
The problem is not only the time & the price but the energy I had to invest to receive my package. The customer service is horrible.
And the dress, not exactly what I expected.
I don't recommend it at all!

Beautifully made dress, gorgeous, luxurious fabric. Unfortunately it is too big. I have a large bust which doesn't correspond with under bust and back measurements so the inset bra doesn't hold breasts in place as dress is too big at the sides and across the back
I think JJ's need to request more measurements for custom made dresses.
JJ's customer care and attention to detail is second to none. I cannot fault them in anyway as had the top of dress fitted, it would have been my dream wedding dress.

The site has amazing items! They are well described and the sizing fit is good. The items arrive well packed and protected in ziplocked bags. This was especially important to me because my package was left in the rain last time. The items themselves were not wet although the outer box was damaged. I didn't give 5 stars because it is my opinion that packages arrive too slow. Mine arrived after more than a month... However, the business rewarded me with a free shipping coupon for one next time purchase to make up for that. Please note that sitejabber "purchase date" is not October 4,2013, but April of 2022...

I wish I had seen site jabber reviews before ordering. I too have been ripped off by JJs house. I ordered a chiffon wrap for my daughters wedding and when it arrived the chest, waist and hips were correct but the sleeves were too tight. My daughter who wears 4 sizes smaller than me tried it on and they were too tight on her also. Once you figure out how to contact them you get the run around. After complying with everything they asked including sending pictures of me in the jacket they told me to take it to get altered, which I can't because there is no excess material. Then they offered me 10% off another jacket. No exchanges no refunds. I also paid for express shipping which took twice as long as they stated. Expensive lesson learned. DO NOT ORDER FROM JJs HOUSE! The reviews on their site are probably bogus!

I don't usually write reviews or even really pay attention to them, but in this case, this was the worst experience of online shopping and customer service. They will easily take your money but will not help with returns or refunds or exchanges. The dress took forever to get here. Apparently it is sent from China. Once it was delivered (over 2 weeks later than expected) there was no packaging slip, no invoice, nothing! The only way to contact them is via email, which will get you an automated email about their "policies". There "policy" says you have to return within 7 days... but the dress was two weeks late, so according to their automated email response i couldn't return, I didn't get any more responses from them. Please do yourself a favor and shop somewhere else. This business is a SCAM!

I ordered my mother of the bride dress in a custom made size. The gown fit like a glove. It was beautiful. I recommended JJ's House to friends and they also ordered gowns and were just as happy as I was, I would recommend them to anyone.

I bought three summer dresses early June, they arrived late August. When I didnt receive them on July I tried to cancel but they said my order has already been shipped, what a lie!
When I received them finally I was horrified by the cheap material, I returned them the day after and paid 30 dollars for shipping. But then they would not return my money saying that they are updating their system, finally after 17 emails and opening a complain case with visa I got my money back after five months! Never ever buy anything from this site.

A lot of thought has been put into this website, the dresses are beautiful and how to determine the correct sizing is very informative and it goes into great detail.

I could not find another dress anywhere that I liked more than the one I purchased to wear in Las Vegas in January.

The delivery was so inexpensive and very very fast.

I will definitely, when the need arrises be purchasing from JJ's House again.

Kind regards

Jenni

EDIT: After a phone call from the company and talking with their customer service, they refunded the full amount of the dress! Very happy about that, and for the shipping fees they couldn't fully refund they gave me coupons for. Overall, I'm satisfied with how they helped me out.

I was skeptical about trying the website out after reading so many bad reviews but thought I'd give it a go anyways…bad mistake. The dress arrived within a week of ordering (which is why this review gets 2 stars, not 1), but was more than 2 inches smaller on ALL measurements I had given. The return policy on their website looks like returns are accepted but if you scroll all the way down it says that they have the right to refuse if you don't want to take it to your tailor at your expense. I was furious so talked to their customer service and after having me send PROOF that the dress didn't fit they still wouldn't accept the return! Too much fuss for an expensive dress…not ordering from them in the future!