Tonya B.

I cancelled my reservation in Greenville, SC within 30 minutes of booking it. I received a cancellation confirmation number and an email acknowledging the cancellation. They still deducted the money out of my account ahs have refused to return it for 6 weeks. It took 4 phone calls and 4 emails for this company to even acknowledge that they were wrong. They initially tried to give me "points" instead of the money the took from me. I still have not heard from the last email I sent almost a week ago. This company is very difficult to deal with.

Immediately after placing my order I received an email to verify the measurements. I also had 2 requests which were handled very quickly and professionally. The dress is beautiful, but had a flaw that needed to be repaired. They instantly offered a partial refund so I could have it fixed. I will definitely be ordering again from JJs House.

I ordered a dress for my daughter's wedding and what I received was not the dress that was pictured. The company's offer to me was either a $20 refund towards alterations (alterations will be a minimum of $90) or I could return the dress for only a 40% refund! Seriously? They sent me a horrible product and I HAVE TO PAY FOR THEIR MISTAKE! I will write as many reviews as I can find to warn others before they're caught in this same trap.
Update: As others have stated, they waited until I posted my review to give a very small partial refund, and asked me to delete my review.

I never received my order. The company wants to give me a 70% store credit. Seriously?