JJ's House

I ordered an item and canceled the order within 5 minutes. They shipped the canceled item the next day. I'm now trying to return said dress and they are making it extremely difficult. They are incompetent. Never use this website you're better sticking with Shein for cheap garbage.

I wish I would've read these reviews before ordering! I brought three dresses in my size and they were too small. I have a second order that is still in process and emailed them to say can I get bigger size as i received the previous order and the dresses don't fit. They told I have to pay extra for them to give me a bigger size and I also I have to pay for labor. They will not replace with the correct size. I'm beyond frustrated because my cousin just received her dress from them also and it doesn't fit her. It's going to be 5 dresses in total going to waste because they won't exchange it.

I was very apprehensive about ordering my dress after reading the reviews but I work in customer service so I know that people can be jerks and overly picky sometimes so I took my chances because I needed beautiful and budget friendly dress! I got my dress today and it fit perfect! I'm about a 10/12 (5'4,163 lbs) so I ordered a size 12. I'm going to try to lose 10 more lbs before the wedding because i could use the little bit of space. Anyway I was very happy with how gorgeous my dress is and the timely fashion it came in. I got in about 2 weeks. I cannot wait for my special day and I will certainly be ordering from them again and will suggest my sister order her prom dress from them as well

Ordered a gown for my wife, it arrived after only 8 days. Absolutely fabulous! Dress was exactly as pictured and fit her like a glove. (ordered by size chard not custom).

The quality of the dress was as good or better than anything we looked at in high end shops locally. (no snags, stains, or loose threads, tight stitching all around)

Had to pay customs but that was expected when ordering from a non free trade country (customs are demanded by your Gov not JJs)

Will definitely order from JJshouse again

Just Got my Dress today and my first thought when i took it out off the Box was WOW... it's stunning im so Delighted. I Bought this Evening Gown to Attend the Miss Northern Ireland Final. And i can't wait 2 show it off. This is my first Formal Evening and i wanted something that stood out and no one else would have. Im Delighted 2 say the Least would say Order this you won't be disappointed. Xx sharon. P. s photos will be put on after the Ball

JJsHouse: Ill tell you to check your emails once again if you are truly interested in fixing this issue. I've sent at least 5 messages with the same message and pictures before and after this review on site Jabber. You will find the order number in there. But I know you will do nothing. JJs House is a scam based out of Hong Kong with terrible customer service. They are not an American company and therefore we have no recourse.

Ordered a dress on 23rd April. Ordered wrong size and put in address wrong, tried contacting them by phone, it obviously rings Hong Kong.
E. mailed them herd nothing there Web site is confusing as I have cancelled within 24 hrs I should be able to have afull refund.
They clearly don't like refunding, sorry don't trust this sight, I would like my money back.

I ordered my Wedding dress from J J's House about 21 days ago. It has just arrived and I can honestly say I am completely satisfied with the dress. Quality of the fabric is amazing! I am so satisfied that I will buy all my accessories and bridesmaid attire from them. Thank you for excellent service.

Company is a scam. Sent us a ruined dress, and argued with me regarding it. When you submit a ticket like they ask the company management ignores it and all requests made. Staff constantly lies and pretends it never happened after the fact. Company has NO ethics or morals and should be avoided at all costs.

Ok i am Re-writing my review. Not because they asked me too but because i believe in second chances. The customer service reached out. They were kind enough to give me my full refund but now i understand the process and it will not come down yo that again. Thank you for you time and effort.

Disappointed in every way. Processing and delivery took forever. Dress did not look like the one ordered. In spite of "customized fitting" promise, the dress did not fit in anyway. Requested refund, took forever to get any response. Was finally told I could have a discount of 20% on my next purchase and that they do not get enough detail on measurements to guarantee correct fit so I should have it altered locally myself. Even if I had it tailored it is way too short for an adult, let alone for wedding attire. I will be donating this dress to Salvation Army in the hopes that some little girl's Mother is a seamstress and the child needs a party dress. A big waste of time and my money. Please tell everyone you know - stay away from JJHouse. I believe they mislead, procrastinate, take your honest earned money (for me over $300.00), and deliver disappointment. Looks like a lot of other consumers of JJHouse feel the same as I do. Buyers beware.