Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered the dress for my engagement party and let me say that it is absolutely stunning! I ordered it in light sky blue and it is beautiful and feels very well made. When I had a question regarding my order they responded in less than 24 hours. So impressed with their product and level of customer service! Will definitely be checking here for upcoming events!
I have received my dress today, it is very well made and packed. It was definitely worth the money I spent on it. I will advice friends and family to place future orders with your company.
They was very helpfull and i love tehy attitude with respect thanks so much for helping me with understanding
The shoes were beautiful and it matched perfectly with my dress... in addition, it was very comfortable... I was able to wear it thru out our wedding ceremony and reception. One of the shiny stuff on the bow tie came off when I was dancing... but no big deal it can be glued back..
I ordered Gorgeous Alloy med Rhinestone Ladies' Smycken set #*******. And I am quite happy with it, was impressed when I received it and it didn't get as far as the time either.
It's quite a good idea to use the fast delivery, I did! Otherwise, it takes everything too long time to get it.
Did not have the allegiance of that one would get it exactly what you have ordered.
Best ragards
&ME&
I have now ordered two dresses from this website and I have been more than pleased! Customer service is great they answered all my questions quick and were very friendly. Shipping has gone perfectly and quick! The dresses are just as I pictured them to be and they match the photos almost identically! Really happy with this site and totally going to order again in the future! The other dress wasn't custom made but fit perfectly and the other one was and it was also a perfect size! I love my dresses<3 Also two of my friends have been really happy with their dresses from this website!
Ero molto diffidente ad acquistare un abito da sposa da un pc e soprattutto comprarlo dall'altra parte del mondo, ma posso dire di essere rimasta super soddisfatta! L'abito è cucito su me stessa, mi sta alla perfezione e il servizio clienti è stato davvero ottimo. Consiglio a tutte le future sposine di fare acquisti su jj's house, ottima qualità a prezzi davvero bassi! +++++
Ordered a dress on jjshouse.com for one of my bridesmaids. The dress was exactly as described in the photo. Beautiful on and very comfortable. Workmanship was excellent. It arrived in under a week.
My elder sister has done business twice with JJshouse and she recommends me to visit this site when we talked about our niece’s wedding next February. So I came to this site and found beautiful dresses of various styles. I ordered one for me and another for my girl who is going to be one of the flower girls, both at attractive price. The moment the dresses came and were tried on, we were filled with ecstasy. We got good quality products at the lowest price!
I am so impressed with the dress, high quality to fast delivery! I had special measurement's and the dress fits perfectly. I also ordered a sash, it was absolutely perfect! I will certainly order again in the future. The measurement's are good and I chose to take smaller measurement around the bust and could really have taken even a bit smaller but it does not bother me.
The products are as seen on the pictures and the customer service is so great. They quickly respond to any queries that you might have. The shipping is fast and l highly recommend them. Have shopped on this site twice and both times the experience has been GREAT...
Vim aqui parabenizar o trabalho e a competência da JjsHouse.
Atendimento exemplar, produto de ótima a qualidade e assistência maravilhosa antes, durante e depois.
Encantada!
Sou e serei uma compradora fiel.
Patrícia
I was really skeptical of ordering this dress because I have never bought a dress or any clothing online before. Once I saw the price I was really impressed and after reading the reviews I figured it was worth a try. When I received the dress I found that the fabric was very good quality. I am very happy with this dress.
I have ordered several dresses from this site using custom sizeing information and have been extremely satisfied with the quality and speed with which these dresses made. My only complaint is their web site. I have always ordered using an iPad and whenever I attempt to contact them, such as a reply to the person asking about measurements, the web site fails unless I use the customer service tab. This is true even if I want to submit a positive review of the dress. While this has been a great source of frustration my satisfaction with the dresses keeps bringing me back!
I love everything that I ordered from jjhouse for my wedding. My dress is fabulous. My jewelry is flawless. My bridesmaids have awesome pearl necklaces. I received everything and then some of what I wanted. I will be shopping here a lot in the future!
Quero compartilhar sobre a minha alegria ao comprar no site JJSHOUSE.COM.
Fui indicada por uma amiga para comprar meu vestido de noiva nesse site; ela me recomendou pois ela também havia comprado o dela e ficou muito satisfeita.
Comprei meu vestido de noiva, anágua, véu, grinalda, almofada de anel e luvas. Em 40 dias recebi minhas encomendas em perfeito estado. Tudo bem embalado e perfeitos. Além da ótima qualidade dos produtos. É excelente o atendimento e o feedback dos funcionários do site. As dúvidas que eu tive foram esclarecidas em menos de 24 horas.
Recomendo a compra nesse site. Os produtos e o atendimento são ótimos!
My experience shopping with jjshouse is wonderful, it was my first ordering a dress online and knowing that it was being made overseas scared me a little because alot of things could have gone wrong. I was scared that dress wouldnt fit, it wont like the picture on the site and so forth. It was quite the opposite, everything was really easy, the payment was not complicated, the customer service was exceptional, they helped to asnwer my inquiries and when I've final got the dress it was perfect. The quality was wonderful and the dress it self looked so beautiful. I was so satisfied with their amazing effort and their service is the best and they really gave me a pleasant experience being first timer shopping online and all.
I would really recommend jjshouse to any one who's looking for a nice dress for their special occasion.
Quando eu vi esses belos vestidos por um preço pequeno fiquei um pouco apreensiva em comprar me vestido de casamento pelo site, então resolvi arrisca e valeu muito a pena, pois a equipe do JJ's House respondeu todas minhas perguntas, me tratou com muita atenção, o vestido é lindo, ficou certinho em mim é por um preço pequeno, sou do Brasil, Rio de Janeiro fui taxa pela alfândega e o vestido chegou em cerca de 1 mês e dois dias. Estou muito feliz!
Obrigada
Ich bin sehr zufrieden. Das Kleid ist wie auf dem Foto. Kann mich nicht Beschwerden! Komunication war auch gut das Kleid kam inerhalb von einer Woche! Danke
It is beautiful! And I can't thank you enough for the extremely fast service. As you can tell, I will shop on your site again and again. I've already made two orders since the purchase of this dress. I will gladly send pictures of me in the dress on my wedding day, but not sooner, as I'm having it altered a little bit. I have been telling everyone where I work where I purchased my wedding dress and gave them the site address. I have never been more pleased with a shop in my life. You are fantastic! The Greatest shopping site ever! No where in the world could a person pick out a dress, have it custom made, and delivered to their door in a week! Only one week and my beautiful creation was at my door. I can't give you enough praise! You are fantastic! I can't wait to see my shoes.
Thank you so much JJ's house for helping my wedding be stress free.
I love this site!
A 5 star rating is not high enough! You should have 100 star rating
Dear Doris B.,
We thank you for your comments and we will keep on hard work to bring you excellent service and great product.
Best regards,
JJ's House Service Team
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!
Dear Mack,
We are very pleased that you are very satisfied with our products. We work closely with several departments to ensure the best products for our customers.
And, thank you so much for sharing the problem you have had using our website on iPad. It has alerted us to our system’s incompatibility with iPad. We have forwarded the problem to our engineers. They will try their best to solve the problem as soon as possible. Hopefully, the next time you use our website on iPad, you will encounter no problem.
We will send you a $ 30 coupon to your account as a gift. Please check it later.
Again, thank you for sharing your shopping experience with us.
Best regards,
JJ's House Service Team