business logo of JJ's House

JJ's HouseReviews 3,112

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: service@jjshouse.com

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Silvia C.
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Ero molto diffidente ad acquistare un abito da sposa da un pc e soprattutto comprarlo dall'altra parte del mondo, ma posso dire di essere rimasta super soddisfatta! L'abito è cucito su me stessa, mi sta alla perfezione e il servizio clienti è stato davvero ottimo. Consiglio a tutte le future sposine di fare acquisti su jj's house, ottima qualità a prezzi davvero bassi! +++++

Date of experience: November 5, 2013
Ireland
1 review
0 helpful votes
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Ordered a dress on jjshouse.com for one of my bridesmaids. The dress was exactly as described in the photo. Beautiful on and very comfortable. Workmanship was excellent. It arrived in under a week.

Date of experience: November 5, 2013
China
12 reviews
22 helpful votes
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My elder sister has done business twice with JJshouse and she recommends me to visit this site when we talked about our niece’s wedding next February. So I came to this site and found beautiful dresses of various styles. I ordered one for me and another for my girl who is going to be one of the flower girls, both at attractive price. The moment the dresses came and were tried on, we were filled with ecstasy. We got good quality products at the lowest price!

Date of experience: November 5, 2013
California
6 reviews
9 helpful votes
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I am so impressed with the dress, high quality to fast delivery! I had special measurement's and the dress fits perfectly. I also ordered a sash, it was absolutely perfect! I will certainly order again in the future. The measurement's are good and I chose to take smaller measurement around the bust and could really have taken even a bit smaller but it does not bother me.

Date of experience: November 5, 2013
Zimbabwe
1 review
0 helpful votes
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The products are as seen on the pictures and the customer service is so great. They quickly respond to any queries that you might have. The shipping is fast and l highly recommend them. Have shopped on this site twice and both times the experience has been GREAT...

Date of experience: November 4, 2013
Brazil
1 review
0 helpful votes
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Vim aqui parabenizar o trabalho e a competência da JjsHouse.
Atendimento exemplar, produto de ótima a qualidade e assistência maravilhosa antes, durante e depois.
Encantada!
Sou e serei uma compradora fiel.
Patrícia

Date of experience: November 4, 2013
Japan
5 reviews
8 helpful votes
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I was really skeptical of ordering this dress because I have never bought a dress or any clothing online before. Once I saw the price I was really impressed and after reading the reviews I figured it was worth a try. When I received the dress I found that the fabric was very good quality. I am very happy with this dress.

Date of experience: November 3, 2013
New York
2 reviews
0 helpful votes
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I have ordered several dresses from this site using custom sizeing information and have been extremely satisfied with the quality and speed with which these dresses made. My only complaint is their web site. I have always ordered using an iPad and whenever I attempt to contact them, such as a reply to the person asking about measurements, the web site fails unless I use the customer service tab. This is true even if I want to submit a positive review of the dress. While this has been a great source of frustration my satisfaction with the dresses keeps bringing me back!

Date of experience: November 3, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Mack,

We are very pleased that you are very satisfied with our products. We work closely with several departments to ensure the best products for our customers.

And, thank you so much for sharing the problem you have had using our website on iPad. It has alerted us to our system’s incompatibility with iPad. We have forwarded the problem to our engineers. They will try their best to solve the problem as soon as possible. Hopefully, the next time you use our website on iPad, you will encounter no problem.

We will send you a $ 30 coupon to your account as a gift. Please check it later.

Again, thank you for sharing your shopping experience with us.

Best regards,

JJ's House Service Team

SX
3 reviews
4 helpful votes
Follow tricia r.
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I love everything that I ordered from jjhouse for my wedding. My dress is fabulous. My jewelry is flawless. My bridesmaids have awesome pearl necklaces. I received everything and then some of what I wanted. I will be shopping here a lot in the future!

Date of experience: November 3, 2013
Brazil
1 review
0 helpful votes
Follow KAROLYNE L.
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Quero compartilhar sobre a minha alegria ao comprar no site JJSHOUSE.COM.
Fui indicada por uma amiga para comprar meu vestido de noiva nesse site; ela me recomendou pois ela também havia comprado o dela e ficou muito satisfeita.
Comprei meu vestido de noiva, anágua, véu, grinalda, almofada de anel e luvas. Em 40 dias recebi minhas encomendas em perfeito estado. Tudo bem embalado e perfeitos. Além da ótima qualidade dos produtos. É excelente o atendimento e o feedback dos funcionários do site. As dúvidas que eu tive foram esclarecidas em menos de 24 horas.
Recomendo a compra nesse site. Os produtos e o atendimento são ótimos!

Date of experience: November 3, 2013
Australia
1 review
0 helpful votes
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My experience shopping with jjshouse is wonderful, it was my first ordering a dress online and knowing that it was being made overseas scared me a little because alot of things could have gone wrong. I was scared that dress wouldnt fit, it wont like the picture on the site and so forth. It was quite the opposite, everything was really easy, the payment was not complicated, the customer service was exceptional, they helped to asnwer my inquiries and when I've final got the dress it was perfect. The quality was wonderful and the dress it self looked so beautiful. I was so satisfied with their amazing effort and their service is the best and they really gave me a pleasant experience being first timer shopping online and all.
I would really recommend jjshouse to any one who's looking for a nice dress for their special occasion.

Date of experience: November 3, 2013
Brazil
1 review
0 helpful votes
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Quando eu vi esses belos vestidos por um preço pequeno fiquei um pouco apreensiva em comprar me vestido de casamento pelo site, então resolvi arrisca e valeu muito a pena, pois a equipe do JJ's House respondeu todas minhas perguntas, me tratou com muita atenção, o vestido é lindo, ficou certinho em mim é por um preço pequeno, sou do Brasil, Rio de Janeiro fui taxa pela alfândega e o vestido chegou em cerca de 1 mês e dois dias. Estou muito feliz!
Obrigada

Date of experience: November 2, 2013
Switzerland
1 review
0 helpful votes
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Ich bin sehr zufrieden
November 2, 2013

Ich bin sehr zufrieden. Das Kleid ist wie auf dem Foto. Kann mich nicht Beschwerden! Komunication war auch gut das Kleid kam inerhalb von einer Woche! Danke

Date of experience: November 2, 2013
Canada
1 review
0 helpful votes
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It is beautiful!
November 1, 2013

It is beautiful! And I can't thank you enough for the extremely fast service. As you can tell, I will shop on your site again and again. I've already made two orders since the purchase of this dress. I will gladly send pictures of me in the dress on my wedding day, but not sooner, as I'm having it altered a little bit. I have been telling everyone where I work where I purchased my wedding dress and gave them the site address. I have never been more pleased with a shop in my life. You are fantastic! The Greatest shopping site ever! No where in the world could a person pick out a dress, have it custom made, and delivered to their door in a week! Only one week and my beautiful creation was at my door. I can't give you enough praise! You are fantastic! I can't wait to see my shoes.

Thank you so much JJ's house for helping my wedding be stress free.

I love this site!

A 5 star rating is not high enough! You should have 100 star rating

Date of experience: November 1, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Doris B.,

We thank you for your comments and we will keep on hard work to bring you excellent service and great product.

Best regards,
JJ's House Service Team

Virginia
1 review
1 helpful vote
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Jjshouse WORST COMPANY EVER.! Dress came falling apart and torn, and sized incorrectly. The company wont return any emails or return actions that I have requested, so im having to report them and have my credit card file a claim. What crap. This company has shotty product at best and takes NO care assembling their products. And even avoid providing customer service. I have also found that any good feedback I could find on this company seems to be written in broken English which leads me to believe the company is trying to cover its tracks. They are located in CHINA also, not in the USA as is boasted on there site.

Date of experience: November 1, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Amanda N.,

Thank you for sharing your comments on JJ's House.

We prioritize customer satisfaction and we are sorry that our products and service did not meet your expectations this time.

Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number so that we can contact you?

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Best regards,
JJ's House Service Team

France
1 review
0 helpful votes
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Merci JJshouse!
November 1, 2013

Merci JJshouse! La robe que j'ai acheté est magnifique, simple et élégante! Je l'adore!

Date of experience: November 1, 2013
Belgium
2 reviews
1 helpful vote
Follow Katrien V.
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There is a very good contact between the customer and the site jjshouse.
They answer all questions very quickly.
They are very helpfull when there is a problem. They look for a solution and solve it without questions.
The dresses are very nice and very good made for a very good price.
I will order lots and lots again on this site.
The fabrics and the colors of the dresses are very "chic".
Congratualations JJSHOUSE!

Date of experience: November 1, 2013
California
6 reviews
23 helpful votes
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I love jjshouse wedding dress. It's exactly what I wanted. The quality is great and the color is really just I need. The staff here were so nice and helpful.

Date of experience: November 1, 2013
GB
1 review
1 helpful vote
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The dress was a disaster
January 20, 2014

The dress was a disaster - totally ill fitting and looked horrible on so I was not able to wear it to the event that I bought it for. About 2 weeks after receiving the dress I was sent a bill from DHL for Customs & Excise for the dress coming into the UK - I had already paid a £20 shipping charge plus the cost of the dress so a further £32 was not welcome - BUYER BEWARE - you will get hit with these charges... wish I had known, made a crap dress a crap expensive dress. Oh also ordered some jewellery - the earrings were clip on - really?
UPDATE 20/01/2014: Have now worn the jewellery and the necklace broke on the first wear. I also complained to JJs about the charges which they have now refunded with an additional fee for the necklace but it has been an effort and nearly 2 months to do it. I now get inundated with phonecalls asking me to update this post - I have had 5 calls from them today - so my post has been updated JJs - please do not contact me again. Thanks for my partial refund but it does not get away from the basic fact that the dress is no use to me as the event has been and gone.

Date of experience: October 31, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Sophia G.,

Thank you for sharing your comments on JJ's House.

We prioritize customer satisfaction and we are sorry we did not meet your expectations this time. In fact, all of our dresses are made-to-order, including the standard size dresses. So the dresses will fit well as long as customers choose the right measurements.

Meanwhile, it is really a pity to hear you have been charged of customs fee. We will solve your problem as soon as possible. Would you kindly send me your order number so that we can contact you?

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Best regards,
JJ's House Service Team

Washington
1 review
0 helpful votes
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A few months ago I ordered a wedding dress and garter from jjhouse. The dress showed up on time but I never received the garter. The dress was too small but when I went to return it they would not let me because it was "custom made for me" however I just chose a standard size. A few days ago I got an email saying that there was an issue with my order and they would refund me my money... But only the money for the cost of the item not the cost that I paid in shipping. NEVER USE THIS WEBSITE TO ORDER ANYTHING! It is the worst online shopping experience that I have ever had.

Date of experience: October 30, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Randi B.,

Thank you for sharing your comments on JJ's House.

We prioritize customer satisfaction and we are sorry that you do not receive the garter in your order.

We care about your case and will solve your problem as soon as possible. Would you kindly send me your order number so that we can contact you?

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Best regards,
JJ's House Service Team